Primary source for this book
Harvard Business School Publishing. Pocket Mentor: Managing Difficult Interactions. Boston: Harvard Business School Press, 2008.
Other sources consulted
Bregman, Peter. “If You Want People to Listen, Stop Talking.” HBR.org, May 25, 2015. https://hbr.org/2015/05/if-you-want-people-to-listen-stop-talking.
David, Susan. “Manage a Difficult Conversation with Emotional Intelligence.” HBR.org, June 19, 2014. https://hbr.org/2014/06/manage-a-difficult-conversation-with-emotional-intelligence.
David, Susan and Christina Congleton. “Emotional Agility,” Harvard Business Review, November 2013 (product # R1311L).
DeSteno, David. “The Simplest Way to Build Trust.” HBR.org, June 2, 2014. https://hbr.org/2014/06/the-simplest-way-to-build-trust.
Dillon, Karen. HBR Guide to Office Politics. Boston: Harvard Business Review Press, 2015.
Goleman, Daniel. “What Makes a Leader?” Harvard Business Review, June 1996 (product #R0401H).
Goleman, Daniel, Richard Boyatzis, and Annie McKee. “Primal Leadership: The Hidden Driver of Great Performance.” Harvard Business Review, December 2001 (product #R0111C).
Goulston, Mark. “Don’t Get Defensive: Communication Tips for the Vigilant.” HBR.org, November 15, 2013. https://hbr.org/2013/11/dont-get-defensive-communication-tips-for-the-vigilant.
Goulston, Mark. “How to Know If You Talk Too Much.” HBR.org, June 3, 2015. https://hbr.org/2015/06/how-to-know-if-you-talk-too-much.
Goulston, Mark. “How Well Do You Communicate During Conflict?” HBR.org Assessment, March 6, 2015. https://hbr.org/2015/03/assessment-how-well-do-you-communicate-during-conflict-2.
Halvorson, Heidi Grant. No One Understands You and What to Do about It. Boston: Harvard Business Review Press, 2015.
Hedges, Kristi. “Five Essential Communication Skills to Catapult Your Career.” HBR.org Webinar, September 5, 2014. https://hbr.org/2014/09/5-essential-communications-skills-to-catapult-your-career.
Hurley, Robert F. “The Decision to Trust.” Harvard Business Review, September 2006 (product #R0609B).
Knight, Rebecca. “How to Handle Difficult Conversations at Work.” HBR.org, January 9, 2015. https://hbr.org/2015/01/how-to-handle-difficult-conversations-at-work.
Manzoni, Jean-François. “A Better Way to Deliver Bad News.” Harvard Business Review, September 2002 (product #R0209J).
Tate, Carson. “Differing Work Styles Can Help Team Performance.” Harvard Business Review, April 3, 2015. https://hbr.org/2015/04/differing-work-styles-can-help-team-performance.
Weeks, Holly. Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them. Boston: Harvard Business Review Press, 2010.
Wilkins, Muriel Maignan. “Signs You’re Being Passive-Aggressive.” HBR.org, June 20, 2014. https://hbr.org/2014/06/signs-youre-being-passive-aggressive.