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by Harvard Business School Press
Dismissing an Employee: Expert Solutions to Everyday Challenges
Pocket Mentor Series
Title Page
Copyright Page
Table of Contents
Mentors′ Message: Handling a Dismissal Skillfully
A Difficult - Moment
Why learn about dismissals?
Defining the term
A note about dismissal terminology
A Closer Look at - Dismissals
When do dismissals occur?
What emotions are associated with dismissals?
What are the legal implications of dismissals?
How effectively do dismissals solve the problem?
Taking Care of Yourself During a Dismissal
Acknowledging the emotional impact
Acknowledging the uncertainty
Managing yourself
Understanding the Grounds for a Dismissal
When you can dismiss an employee immediately
When to proceed with documentation
When you cannot dismiss an employee
A special note about discrimination
Familiarizing yourself with company procedures
Making the Decision
Proceeding with caution
Exploring alternatives to dismissals
Selecting alternatives
Handling a Dismissal Professionally
Preparing for a dismissal meeting
When to schedule the meeting
Where to hold the meeting
How to handle the meeting
What to say—and not say—during the meeting
Learning from the dismissal meeting
Handling the Legal Details After a Dismissal
Reviewing the employment contract
Documenting the terms of the dismissal
Avoiding damage to the person′s reputation
Leading Your Team After a Dismissal
Communicating the dismissal
Redistributing work
Learning from a Dismissal
Furthering your personal and professional growth
Gaining a broader view
Identifying ways to improve
Preserving your organization′s integrity
Tips and Tools
Tools for Dismissing an Employee
Test Yourself
Answers to test questions
Frequently Asked Questions
What documentation am I required to give the dismissed employee?
If I have to dismiss someone, can I get someone else to deliver the news, or can I do it by e-mail?
Should I explain the rationale behind a dismissal?
After dismissing someone, how quickly should I focus that person’s attention on the future?
With a dismissal, should I usher people out immediately after their exit interview, or should I give them time to say goodbye to coworkers?
What should I do about e-mail and phone messages for employees who have been dismissed?
It seems that managers can’t say anything anymore without risking a lawsuit. What can I legally say during a dismissal meeting without prompting legal repercussions from the affected employee?
Key Terms
To Learn More
Sources for Dimissing an Employee
How to Order
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Copyright Page
Dismissing an Employee
Expert Solutions to Everyday Challenges
Harvard Business Review Press
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