Appendix A. Starting the Outsourcing Process

Finding a suitable partner by creating a competition 145

Creating an RFP and dealing with the providers 148

Once the client has taken the decision to outsource, there are certain pitfalls that it must understand and avoid in its search for the ideal outsourcing relationship. The aim of this appendix is to highlight these pitfalls and suggest a step by step route to overcome them. It is assumed that the client organization wishes to create a competition between potential service providers for its outsourcing business.