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Changing Times in Commerce
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Changing Times in Commerce
by J. Brian Heywood
Outsourcing Dilemma: The Search for Competitiveness, The
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Financial Times Prentice Hall
About the Author
Introduction
Changing Times in Commerce
Introduction
What is so different about competitiveness now?
Benchmarking
How Can an Organization Become and Stay Competitive?
Management techniques developed to improve performance
The packaged software solution to performance problems
Using management consultants
How effective are performance improvement projects?
Are you just tinkering with the systems?
Becoming ’world class’
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Introduction
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Introduction
Chapter 1. Changing Times in Commerce
Introduction
3
What is so different about competitiveness now?
4
Benchmarking
6
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