List of figures

Figure 2.1 Basic change management checkpoints

Figure 2.2 Elements of effective change management

Figure 3.1 Phase 1 change management process flow

Figure 3.2 Change priority

Figure 4.1 Expanded basic change process flow

Figure 4.2 Phase 2 change and systems development lifecycle

Figure 4.3 Phase 2 change management process flow

Figure 5.1 Domain delegation

Figure 5.2 Sample regional delegation within domain

Figure 5.3 Sample change windows calendar

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