Contents
1The case for change management
1.2Change management versus organizational change management
1.3A brief history of change management
1.6A clear business reason for IT change management
2A practical multiphased approach
2.1The change management challenge
2.3Quality inspection versus quality engineering
2.9Clarity in roles and responsibilities
3Basic change management (phase 1)
3.2Basic change management process
3.4When to begin phase 2 (success criteria)
4Maturing change management (phase 2)
4.1Maturing a basic change management programme
5Optimizing change management (phase 3)
5.1Reducing changes going to the CAB
6.2Understanding best practices
7.1A brief introduction to the new methodologies
7.2What’s changed; what’s the same
7.3Change management challenges
7.4An effective change capability
BExample of a basic request for change form