Index
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
accommodations, request about
account representatives, introducing
addresses
advertising letters
see also sales and marketing letter(s)
advice, thanks for
agreement, subject/verb
ambiguous language
analysis of subject and reader
anniversary dates, acknowledging
annual meeting(s)
announcing/requesting proxy statement for
inviting stockholders to
letter accompanying proxy for
annual reports, cover letters for
antecedents (of pronouns)
apology letter(s)
for billing error
to customer
for damaged goods
for delayed shipment
for employee’s rudeness
general
for incorrect billing
for out-of-stock product
for overcharging customer
for product defect
for service delay
apostrophe, use of
appearance
of block format
of e-mail
of envelopes
and format choice
of full block format
of hanging-indented letter format
and length of letter
of memorandums
of official-style format
of semiblock format
of simplified-letter format
of stationery
applications, job, see job application letter(s); job application response letter(s)
appointments
confirmation of
requests for
article(s)
accepting invitations to contribute
complimenting author on
declining invitations to contribute
requests for corrections to
requests for reprints of
thank-you letters for compliments on
thank-you letters for mention in
“as”
attachments
attention notes
attitude, conveying
“avoids”
balance sheets, letters accompanying
billing error(s)
apology for
correction of
customer letter concerning
birthdays, letters for
block format
see also full block format
bonuses, offer of jobs with
books, permission to include material in
business associate, hospitalized
business products and services, sales/marketing of
capitalization
see also formatting
cases (pronouns)
catalogs
requests for
sales/marketing letters for
“cc:”
change-in-location letters
charge account correction, requests for
charitable contribution request(s)
to business associates
declining, because of opposition to cause
declining, due to limited funds
declining, due to previous commitments
to neighbors
charitable event, invitation to
checks, stopping payment on
clarification requests, replies to
clarity of language
clichés
client(s)
client appreciation programs for
credit history request to
introduction letter to
welcome letters to new
closings
collection letters, see credit and collection letter(s)
colon, use of
color (of stationery)
comma, use of
commendation letter(s)
for community recognition
for job well done
for large sale
for new idea
to outside staff
for outstanding report
for own staff
to vendors
commercial credit, letter requesting
community recognition, commendation for
company name
complaint letter(s)
about sales representatives
about unsatisfactory products
complaint resolution letter(s)
to acknowledge complaint and indicating company policy
to acknowledge complaint that appears to be unfounded
to acknowledge receipt of complaint
after frequent attempts to resolve problem
agreeing with customer’s complaint in
detailed
disagreeing with customer in
to instruct customer on procedure to clarify billing
to notify customer that information for resolution was not sent
complimentary closes
conciseness
conditions of employment, job offer with
condolence, letters of
conferences
invitation of press to
registration acknowledgments for
confidentiality, letters of
confidential notes
confirmation letter(s)
for appointments
follow-up to
for job offers
for prices and quantity discounts
for proposals
for receipt of materials
for speaker arrangements
for supplier’s oral instructions
for telephone conversations
for travel plans
congratulations
to customer on promotion
on new membership
on new position
on opening of business
on retirement
consumer services, sales/marketing letters for
continuation sheets
contract(s)
award of
cancellation of
transmittal letters for
contributions, thanks for
“copy to”
corporate downsizing, layoff due to
correction request letters
courtesy titles
cover letter(s)
for annual reports
for contracts
credit and collection letter(s)
about deposit due
about returned checks
to acknowledge partial payment
to acknowledge payment
after payment to still-delinquent account
to announce credit policy change
to clear disputed items
from customer about billing error
to deny credit
as final overdue notice
as first reminder after monthly statement
as follow-up for no response to second notice
to get credit references
to grant credit
to indicate insufficient funds
from law firm
to offer retail credit
to outline credit terms of rental arrangement
to raise credit limit
to reinstate credit
to renegotiate payment terms
to request client’s credit history
to request commercial credit
to request credit information
to request employment information
as second notice on charges due
to send credit information
to slow-paying valued customer
to stop payment on check
to suspend credit
as third overdue notice
customers, billing error letters from
customers, letter(s) to
announcing client appreciation program
to congratulate on promotion
to thank for business
to thank for referrals
to thank for repeat business
to thank for support
to thank for testimonials
who are valued but slow payers
who received collection letter by mistake
customer service letter(s)
to acknowledge orders
of apology
to deny an unreasonable request
for incorrect product shipments
to inform of change in location
to lapsed customers
to notify customers of store closings
pricing issues in
on project status
to provide product/service information
to reply to information requests
to resolve a complaint
for sales/marketing
to stockholders
damaged goods, apology for
dangling modifiers
dash, use of
dateline
decision maker, letters to find
definitions, unnecessary
delayed shipment, apology for
demotion, because of economic conditions
deposit due letters
difficult-to-see prospects, letters to
dinner
invitations to
thank-you letters for
directness (of statements)
disputed credit items, clearing
distribution notations
distributor’s name, request for
donations
declining requests for
requesting
economic conditions
demotion because of
firing of vendor due to
editorial board, declining to serve on
Edward Jones & Company
ellipsis, use of
Emerson, Ralph Waldo, on consistency
emphasis, placement of ideas for
employee(s)
announcement of new
anticipated promotion not received by
apology for rudeness of
demoting, due to economic conditions
farewell letters to
health-related retirement of
hospitalized
ill
requesting references for
terminated
welcome to new
employment information, request for
enclosure notations
envelopes
errors, grammatical
exclamation point, use of
executive letterhead
executive positions, job offers for
exhibit visitor follow-up letters
explanations, unnecessary
facts, researching
final invoices, transmittal letters for
firing of vendor due to economic conditions
focus of attention
fonts
formatting
basic rules for
block
full-block
hanging-indented
official-style
semiblock
simplified-letter
see also part(s) of a letter
forms, requests for completion of
free products
replies to requests for
requests for
full block format
attention notes in
block format vs.
body of letter in
complimentary close in
continuation sheet in
dateline in
signature block in
subject line in
fund-raising letters, see public service and fund-raising letter(s)
grammar check function
grammar issue(s)
antecedents of pronouns as
capitalization as
clichés as
and common errors
dangling modifiers as
jargon as
parallel structure as
punctuation as
and rules of grammar
spelling as
split infinitives as
subject/verb agreement as
wordiness as
wrong pronouns as
Grimes, Larry E., on grammar
half-sheet stationery
hanging-indented letter format
heading (on continuation sheets)
health center membership marketing letters
“her”
holiday greetings
hospitality, thanks for
hospitalized business associate, letter to
hospitalized employees, letter to
hyphen, use of
“I”
identification lines
ill employee, letter to
incorrect product shipment letter
incorrect word use
increases, price
indefinite pronouns
industry information, letter accompanying
infinitives, split
inflated language
informal invitations, accepting
information about members, replies to requests for
inside addresses
insufficient funds letter
intensifiers, weak
interest, letters of
interoffice correspondence
interview requests, job, see job interview request letter(s)
introduction, letter(s) of
for company
for existing company and its services
as follow-up to brief meeting
for new company
to new contact at client company
for new salesperson
from new salesperson
investors, letters to prospective
invitation(s)
accepting
accepting informal
to charitable events
to contribute article (accepting)
to contribute article (declining)
declining
to dinner
to hear a speaker
issuing
to open house
of press to conference
to quarterly business meetings
to serve in civic positions
to serve on editorial board
to sit on a not-for-profit board
to speak (accepting)
to speak (declining)
to speakers
to special event
of stockholders to annual meeting
jargon
job advice, interview request seeking
job application letter(s)
to accompany résumé
interview request letters as follow-up to
from person seeking to change jobs
from recent graduates
job application response letter(s)
to acknowledge application for position
to invite applicant for second interview
to partially qualified applicant
to person recommending unhired candidate
to provide status report on employee search
to qualified applicant
to qualified applicant when no position is available
to qualified applicant who did not match position
to reject an online advertisement applicant
to reject person recommended for job
to reject solicited application
to reject summer job applicant
to unqualified applicant
when someone else got the job
job candidacy, letter withdrawing
job interview request letter(s)
to accompany résumé
to apply for a job
based on newspaper advertisement
on basis of referral
as follow-up to letter of application
from person seeking to change jobs
as phone conversation follow-up
from recent graduate
to seek job advice
to thank prospective employer for job interview
to withdraw candidacy for position
job interview(s)
inviting applicant for second
thank-you letter to prospective employer for
job offer(s)
accepting or rejecting
with conditions of employment
confirming
for executive position
for job with bonus
for job with stock options
making
for summer intern position
job promotion letters
job well done letters
language
clarity vs. ambiguity in
correct use of
and jargon
spoken vs. written
see also grammar issue(s)
lapsed customers, letters to
large sale, commendation for
law firm, collection letter from
leave of absence, letter regarding
legislation, urging support of
length
of e-mail
of letters
of paragraphs
letterhead
letters of interest
lists, parallel structure in
losing bidders, notification of
lost sale follow-up letters
luncheons, thanks for
mailing notations
manuscript transmittal letters
margins
see also part(s) of a letter
marketing letters, see sales and marketing letter(s)
material request(s)
replies to
for return of materials
to a speaker
maternity leave, notifying employer of
“me”
meeting(s)
introduction letter as follow-up to brief
reserving facilities for
sales and marketing follow-up to
members, requests for information about
membership
congratulations on
follow-up to offers of
marketing of, in health centers
request for, in club
sales/marketing letter for extension of
sales/marketing letter for renewal of
second notice for renewal of
memorandums
mentor relationship, request for
mergers, announcement of
model letters
modified block format, see block format
modifiers, dangling
monitoring of e-mail
names
on envelopes
in inside addresses
new business
announcement of formation of
congratulations on
letter of introduction for
new employees
announcement of
welcoming
new ideas, commendation for
new positions, congratulations on
new product(s)
replies to requests for information on
requesting information on
new shareholders, letters to
newspaper advertisements, job interview requests based on
new subscribers, welcome letters to
no-longer-with-us letters
nominations, thanks for
nominative case pronouns
not-for-profit board, invitation to sit on
numbered material
number(s)
in addresses
plural vs. singular
objective case pronouns
objectives for letters
official-style format
on-arrival notations
online advertisement applicant, rejecting
open house, invitations to
orders
acknowledgment of
placing, with vendors/suppliers
resolution of incorrect
Osborne, Dorothy (Lady Temple), on language in letters
outings, thanks for
outlining of letters
out-of-stock items
apology for
letter informing of
outside person, recommendation of
outside staff, commendation for
overcharging, apology for
overdue notices, see credit and collection letter(s)
padding, avoidance of
panelist on talk show, thank-you letter to
paragraphs
parallel structure
parentheses, use of
partially qualified job applicants, letters to
partial payment, letter accepting
part(s) of a letter
attention notes as
complimentary close as
and continuation sheets
dateline as
distribution notations as
enclosure/attachment notations as
identification line as
inside address as
paragraphs as
personal/confidential notes as
postscripts as
reference line as
salutation as
signature block as
subject line as
payment(s)
acceptance of partial
acknowledgment of
of amount different from invoice
final
to not-so-great speaker
to outstanding speaker
renegotiating terms of
replies to remittance of
to reviewer
on still-delinquent accounts
transmittal letters with
period, use of
permission(s)
denial of
granting of
to include material in book
to quote from critic’s review
for reprints
and request for more information
personal favors, thanks for
personality
see also tone
personal letters, see social and personal letter(s)
personal notations
personnel letter(s)
about job promotions
to accept/reject job offers
to acknowledge anniversary date
to announce new employee
to announce staff changes
of commendation
of congratulations on retirement
to demote employee because of economic conditions
to employee not getting promotion
to employee retiring for health reasons
of farewell to employee
to grant leave of absence
to introduce a new account representative
no-longer-with-us
to notify employer of maternity leave
to offer a lower position because of economic conditions
to offer job
to recommend an outside person
of recommendation
to refuse request for raise
to reject an online advertisement applicant
of reprimand
to request a mentor relationship
to request job interviews
to request raise
of resignation
to respond to job application
retirement-related
of termination
to thank people who recommended applicants
to welcome new employees
phone conversations, see telephone conversation(s)
phrases, correct use of
planning
plural words
politicians, urging support of bill by
pompous language
possessive case pronouns
postscripts
press, conference invitation to
pretentiousness
previous contributors, letters to
previous sales, follow-up to
pricing
confirmation of
customer service letters about
increases in
no increase in
requests for information on
and volume discounts information
product-handling letter
product or service information letter(s)
to apologize for damaged shipment
to customer requesting information
for new products
for out-of-stock items
to suggest substitute product
from vendors/suppliers
product(s)
apology for defect in
business
incorrect shipment of
requests for free
response to inquiries on
sales/marketing letters with
suggestion of substitute
professional services, thanks for
professional titles
program chairpersons, thank-you letters to
progressive discipline
project participants, thank-you letters to
project status letter(s)
promotions
pronouns
proposal(s)
confirming
sales/marketing follow-up to
proxy statement(s)
letter accompanying
receipt of
reminder to send in
public relations letter(s)
to accompany industry information
to announce formation of new business
to announce merger of two companies
to congratulate customer on promotion
to introduce company
to invite people to open house
to invite press to conference
to offer retainer to public relations firm
to request a correction to an article
public service and fund-raising letter(s)
for charitable contribution from business associate
for charitable contribution from neighbors
to decline charitable request because of limited funds
to decline charitable request because of opposition to cause
to politician urging support of bill
to raise funds from a fellow alumnus
to raise funds from previous contributors
to request a donation
to request a public service
to thank people for service
punctuation
qualified job applicants, responding to
qualified recommendation letters
quantity discount(s)
confirmation of
letters to vendors/suppliers about
quarterly business meetings, invitations to
question mark, use of
questionnaires, request for completion of
quotation marks, use of
quotations
raise(s)
refusing request for
requesting
reader(s)
analysis of
as focus of letter’s attention
receipt of materials, confirming
recommendation letter(s)
for an outside person
for employee terminated for incompetence
positive, for terminated employee
qualified
request for
responding to
thank-you to senders of
unqualified
see also referral(s)
redundancy
reference line
referral(s)
follow-up to
job interview request letters based on
requests for
thank-you letters for
reinstating credit
rejection letter(s)
to applicants whose applications were solicited
to applicants who were recommended
to partially-qualified applicants
to summer-job applicants
to unqualified applicants
when someone else got the job
remittance of payment, replies to
renegotiating payment terms
renewal(s)
of membership
of sales contacts
of subscription
rental arrangement, credit terms of
reply letter(s)
to clarification requests
for conference registration acknowledgment
to decline requests to speak
to free products requests
to information about members requests
to job applications, see job application response letter(s)
to materials requests
to new product information requests
for order acknowledgment
for remittance of payment
to sales letters
for speaking requests
reports, commendation for
reprimand, letters of
reprints of article, requests for
request letter(s)
for accommodation information
for charge account correction
for completion of required form
for distributor’s name
for free products
for material from a speaker
for membership in club
for new product information
for pricing information
for product information from vendors/suppliers
for questionnaire completion
for reprint of article
for return of materials
for return of overdue materials
for seminar information
for subscription cancellation
Requests for Proposals (RFPs), letter accompanying
research of facts
reserving meeting facilities
resignation, letters of
résumés, letters accompanying
retail credit, letter offering
retainer offer letters
retirement
returned check letters
return request, for materials
reversion of rights requests
reviewer(s)
permission to quote
thank-you letters for comments of
transmittal letter with manuscript to
transmittal letter with payment to
revision process
RFPs, letter accompanying
rudeness, apology letter for
sales and marketing letter(s)
on anniversary of sales relationships
to announce special presentation
for appointment requests
to ask for referral
for business products
for business service
for catalogs
to confirm proposals
to congratulate on new membership
with consumer catalogs
for consumer service
to difficult-to-see prospects
for educational seminars
for exhibit visitor follow-up
for extending membership
to find decision maker
follow-up
as follow-up to membership offer
format for
for health center membership
of holiday greetings
letters of interest as
for lost sale follow-up
for meeting follow-up
for membership renewal
for phone conversation follow-up
for previous sale follow-up
with professional catalogs
to promote special sale
for proposal follow-up
for referral follow-up
with renewal notice
to renew contact
replies to
to respond to catalog requests
to respond to product inquiries
as response to confirming letter follow-up
second-notice, for membership renewal
to sell customer additional services
for subscription renewal
for subscriptions
to welcome new clients
to welcome new subscribers
sales presentation
letter acknowledging
letter requesting
sales representative(s)
complaint letters about
introduction from new
introduction of new
salutations
semiblock format
semicolon, use of
seminars
educational, sales/marketing letters for
requests for information on
thanking recipient for leading
sentences
see also grammar issue(s)
services
apology for delay in
letter introducing company’s
sales/marketing letters for
thanking for
see also product or service information letter(s)
shareholders, letters to new
“she”
shipment(s)
apology for damaged
incorrect
signature blocks
simplified-letter format
singular words
size of stationery
social and personal letter(s)
to announce retirement
for birthdays
to compliment author on article
of condolence
to congratulate on opening of business
to congratulate people on new positions
to express interest in speaking
as follow-up to speech attendees
to hospitalized business associate
to hospitalized employee
to ill employee
invitations as
to invite recipient to charitable event
to invite recipient to sit on a not-for-profit board
for public service/fund-raising
to request membership in club
to reserve meeting facilities
to thank a speaker
to thank people
to thank recipient for leading a seminar
social luncheons, thanks for
spacing of lines/paragraphs
speaker(s)
arrangement confirmations to
invitations to
invitations to hear
letter with payment to not-so-great
letter with payment to outstanding
requests for material from
thank-you letters to
speaking request(s)
acceptance of
decline of
expressing interest in
replies to
special events, invitations to
special presentations, announcement of
special sale promotions
speech attendees, follow-up to
spellcheck function
split infinitives
staff
announcing changes in
commendations for
stationery
status reports to job applicants
stockholder letter(s)
to accompany annual report
to accompany balance sheet
to accompany proxy for annual meeting
to announce annual meeting and requesting proxy statement
of confidentiality
as cover to annual report
to invite stockholders to annual meeting
to new shareholders
to offer memorandum for stock
to prospective investors
for receipt of proxy statement
as reminder to send in proxy statement
stock options, offer of jobs with
stopping payment on check
store closing notifications
street addresses
structure
of letters, see part(s) of a letter
parallel (grammar)
Strunk, William, Jr., on structural design
subject, agreement of verb with
subject lines
subject matter, analysis of
subscription response letter(s)
about back issues
about cancellation and refund query
about renewal notice
for subscriber who says subscription never ordered
subscription(s)
renewal of
request for cancellation of
sales/marketing of
substitute products, suggesting
summer intern positions, offers of
suppliers, letters to, see vendors and suppliers, letter(s) to
suspension of credit
telephone conversation(s)
confirmation of
job interview request letters as follow-up to
sales and marketing follow-up to
templates, memo
termination
and good employee recommendations
for incompetence
procedure for
progressive discipline preceding
warning of possible
termination letter(s)
for layoff due to corporate downsizing
for nonresponse to warning letter
testimonials, thanks for
“than”
thank-you letter(s)
for advice
for compliments on article
for contributions
for customer referrals
for customer’s business
for customer’s repeat business
for customer support
for customer testimonials
for dinner
for hospitality
for nomination
for outing
to panelist on talk show
to people who recommended applicants
for personal favors
to professional for services
to program chairperson
to project participants
to prospective employer for job interview
for public service
to reviewer for comments
to senders of recommendations
to service provider
for social luncheon
to speakers
to writer for mentioning person in article
timeliness
titles
on envelopes
in inside address
in salutations
in signature block
tone
transmittal letter(s)
to accompany payment
for contracts
for final invoice
for final payment of account
for manuscripts
for payment of different amount from invoice
for payment on account
for payment to not-so-great speaker
for payment to outstanding speaker
for payment to reviewer
for requested materials
to reviewer of manuscript
travel plans, confirmation of
unqualified job applicants, responding to
unqualified recommendation letters
unreasonable customer requests, denying
unsatisfactory products, complaints about
vendors and suppliers, letter(s) to
to accompany an RFP
to acknowledge a sales presentation
to award a contract
to cancel a contract
to complain about sales representatives
to complain about unsatisfactory products
to compliment vendors
to confirm oral instructions
to correct billing error
to fire vendor because of economic conditions
to notify losing bidders
to place orders
to request a sales presentation
to request distributor’s name
to request product information
to request quantity discounts
to resolve incorrect order received
verb, agreement of subject with
volume discounts, letters describing
warning(s)
of possible termination
termination for nonresponse to
welcome letter(s)
to new clients
to new subscribers
White, E. B., on structural design
wordiness
word processing
fonts in
grammar check functions in
memo templates in
spellcheck function in
words
correct use of
and direct statements
division of
see also grammar issue(s)
“you”
“you attitude”