This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

Seglin, Jeffrey L., 1956-

The AMA handbook of business letters / Jeffrey L. Seglin and Edward Coleman. — 4th ed.

      p. cm.

Includes index.

ISBN 978-0-8144-2012-6 (hbk.)

1. Commercial correspondence—Handbooks, manuals, etc. 2. Letter writing—Handbooks, manuals, etc. I. Coleman, Edward, 1968- II. Amacom. III. Title. IV. Title: Handbook of business letters. V. Title: American Management Association handbook of business letters.

HF5726.S42 2012

651.7'5—dc23

2012005590

© 2012 Jeffrey L. Seglin
All rights reserved.
Printed in the United States of America.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.

The scanning, uploading, or distribution of this book via the Internet or any other means without the express permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions of this work and do not participate in or encourage piracy of copyrighted materials, electronically or otherwise. Your support of the author’s rights is appreciated.

About AMA
American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books, and research. AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey.

Printing number

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