NOTES

CHAPTER 7

1Kittie Watson and Larry Barker, Listen Up! (St. Martin’s Press, 2000).

CHAPTER 8

1Charles R. Swindoll, Great Attitudes for Graduates! 10 Choices for Success in Life (J. Countryman, 2006).

CHAPTER 10

1Adapted from Vijay Verma, Human Resource Skills for the Project Manager (Project Management Institute, 1996).

CHAPTER 14

1SAP is a common ERP in North America and Europe.

CHAPTER 17

1Hans Finzel, The Top Ten Mistakes Leaders Make (Cook Communications, 1994).

CHAPTER 22

1Jeffery K Pinto, Power and Politics in Project Management (Project Management Institute, 1998), p. 260.

2Richard Bierck, Find the Right Tone for Your Business Writing: Written Communications That Influence and Inform (Harvard Business School Press, 2006), p. 86.