We would like to thank Professor Normand Séguin of the University of Quebec in Montreal (UQAM), Mr. Jean-Marc Desharnais for allowing us to use an excerpt that describes the implementation process of a measurement program, and many graduate students of the Masters in Software Engineering from the École de technologie supérieure (ÉTS) who reviewed the chapters of this book and contributed through their vast industry experience, analogies, and case studies to enrich the content.

We are also very grateful to Kathy Iberle for letting us use her description of business models and their application in different business domains [IBE 02, IBE 03]. The business models are very helpful in understanding the risks facing a specific business domain as well as the breadth and depth of software engineering practices used to mitigate the risks. Finally, we would like to thank Karl Wiegers and Daniel Galin for allowing us to use figures from their books.