- ABIOMED, 12
- Abundance mindset, 204–206, 216
- Accountability, 140
- Accountants, 63
- Active listening, 137
- Advisors, –9
- Ali, Muhammad, 218
- Alice in Wonderland (Carroll), 10, 40
- Alliance of team (SCALE), 15, 99–146
- and Four Quandrants, 100–105
- hiring for, 105–117
- and leadership, 117–127
- with virtual teams, 116–117
- Allie & You: The Business Success and Lifestyle Show, 157
- Allison Maslan International, 17
- Allstate, 21
- Amazon.com, 10, 69, 93, 206
- A-N-C Cold Storage, Inc., 99–100
- Anderman, Sig, 12
- Angelou, Maya, 160
- Apple, Inc., 10, 93, 107, 218
- Arista Networks, 12
- Arnold, Jan, 119
- Ash, Mary Kay, 118
- Assaraf, John, 205
- AT&T, 61
- Baer, Jay, 37
- Bakery and Golden State Foods, 99
- Barali Group, 21–22
- Barnes & Noble, 87
- Bechtolsheim, Andy, 12
- Ben & Jerry's, , 21
- Bernoff, Michael, 65
- Bezos, Jeff, , 12
- Big Picture Vision, 215
- defined, 36–37
- developing, 38–42
- executing, 161–162
- exercise for, 42–44
- Mind Map for, 43f
- sharing, 52–54
- tools for, 48–51
- visualizing, 45–48
- Blast Off!: The Surefire Success Plan to Launch Your Dreams in Reality, 41
- Blue Plate Special Number, 64
- Bon Appetit, 99
- Borders Group, 87
- Brainstorming, 48–50
- Branson, Richard, , 106, 218
- Brown, H. Jackson, Jr., 152
- Buddha, 175
- Burroughs, John, 19
- Business:
- blueprints for, 11–13, 24–27
- coaches for, 208
- cycle of, 62, 151–152
- failing, 10–11
- Business success:
- five phases of constructing, 211–215
- four super powers of, 102, 103f, 104–105
- By Referral Only, 158
- Callas, Maria, 218
- CA Office Liquidators, 95
- Carroll, Lewis, 10, 40
- Cash flow (SCALE), 14–15, 59–96, 215
- and credit lines, 65–66
- example of problems with, 59–60
- importance of, 60–61
- and marketing, 84–96
- problems with, 61–63
- safeguarding, 67–84
- and sales focus, 64–65
- for scaling, 66
- tracking, 63–64
- Certification programs, 82–83
- CFO (chief financial officer), 63
- Change, 16, 95–96
- Charlotte Russe, , 21, 91
- Chief convincing officer, 65
- Chief financial officer (CFO), 63
- Clinton, Bill, 187
- CLTV (Customer Lifetime Value), 90
- CND (Creative Nail Design), 119
- Coaches, 190–192
- Coaching for the Inner Edge (Vealey), 46
- Cocreating, 123–124
- Columbia House, 88
- Competitors, buying your, 83–84
- Confidence, 139, 198, 206
- Conflict, embracing, 142
- Continuity marketing programs, 87
- Corcoran, Barbara, 127
- Cost, see Cash flow (SCALE)
- Courage, –2, 41–42, 198
- Creative Nail Design (CND), 119
- Cross-selling, 75
- Customer(s):
- building relationships with, 90–93
- buying cheapest, 206
- increasing, frequency, 74–75
- knowing your, 69–70
- new vs. existing, 74–75
- and Perfect Client Decoder, 85
- targeting, 84–85
- Customer Lifetime Value (CLTV), 90
- Da Vinci, Leonardo, 211
- Debbie Downers, 186
- Debt, 65–66
- Decision making, 132–136
- Delegating, 120, 170, 172, 214, 216
- Delivering Happiness, 124
- Demand, 101
- De Saint-Exupéry, Antoine, 171
- Diamandis, Peter, 29, 40
- Dig Delivery AutoShip, 79–80
- Ding Lei, 12
- Disney, 10
- Dog Is Good, 79
- “Dollars for hours,” 80
- Dreamers, 36–37
- Dumas, Irma, 35
- Dunkin' Donuts, 81
- Dyer, Wayne, 185, 198
- Dylan, Bob, 218
- Earhart, Amelia, 129, 218
- ECreamery.com, 206
- Edison, Thomas, 218
- Education, 141
- Einstein, Albert, 218
- Eker, T. Harv, 27
- Ellie Mae, 12
- Emergencies, chasing, 139–40
- Emotions, 200–201
- Empathy, 123
- Employees. See also Hiring
- choosing, 73
- and cocreating, 123–124
- empowering, 141
- as entrepreneurs, 170–171
- listening to, 137–138
- offsite, 116–117
- supporting, 121–123
- Energy, 181–182, 184–188
- Execution (SCALE), 15, 149–174
- example of, 149–151
- focus during, 154–155
- focus on goods and processes in, 151–153
- and GTP, 168–170
- inspections throughout, 172–173
- planning throughout, 155–159
- promoting entrepreneurs during, 170–171
- roadmap for, 161–162
- systemization for, 162–168
- time management during, 153–154, 159–160
- Expenses, see Cash flow (SCALE)
- Facebook, 12
- Failures, , , 15, 27–28
- Faith, 197
- Fans, raving, 89
- Fear, 200–201, 215
- Fidelity Investments, 147
- Firing, 112–114
- Flying Gaonas,
- Focus, 154–155
- Forbes, 123
- Ford, Arielle, 126
- Four Quandrants, 100–105
- Four Super Powers of Business Success, 102, 103f, 104–105
- Franchising, 81–82
- Frasier, Roland, 200
- Free offerings, 75–76, 88
- Fuller, Buckminster, 218
- Fur-Covered Wisdom, 79
- Gaignard, Jayson, 192
- Gandhi, Mahatma, 218
- Gaona, Richie, , 158
- General Motors, 61
- Get to the Point (GTP), 168–170
- Godin, Seth, 91
- Goldin, Kara, 36, 70, 110, 219
- Gold Platter Number, 64
- Google, 10
- Graham, Martha, 218
- Gratitude, culture of, 125–127
- Great Recession, 24–25, 59–60
- Groban, Josh, 172
- Growth, 22, 99–100
- GTP (Get to the Point), 168–170
- Guerrilla Marketing, 93
- Hanks, Tom, 131
- Hanson, Erin,
- Happi Tummi, 70–71
- Harley Davidsons, 53
- Henson, Jim, 218
- Hewlett-Packard, 61
- Hill, Napoleon, 192
- Hint, Inc., 36, 70, 110, 219
- Hiring, 105–117, 215
- and company culture, 114–115
- importance of, 105–107
- and meetings, 115–116
- the right people, 107–112
- tactics for, 112–114
- Hiring forward, 72–73, 107
- Hitchcock, Alfred, 218
- Homeopathic Academy of Southern California, 83
- Homeopathy, 185
- Hsieh, Tony, 124
- Human Communications, Inc., 65
- IBM, 61
- Improvements, 164–165
- Improvisation, 48–50
- Inspections, 172–173
- Interactive Business Coach, 158
- Interactive Life Coach, 178
- Interviews, 110–111
- Investments, 153, 207–209
- Investors, 63
- iPhone, 53
- Jin Shin Acutouch Treatment, 190
- Jobs, Steve, , 63, 107
- Johnson, Abigail, 147
- Joint ventures, 92
- Jordan, Michael, 168
- Journaling, 188–189
- JW Tumbles, 149
- Keller, Helen,
- Kendra Scott, LLC., 25
- Kennedy, John F., 131
- Kern's Nectar, 41
- King, Martin Luther, Jr., 131, 143, 218
- Koenigs, Mike, 96
- Koi Zen Winery, 70
- Kroc, Ray, 151
- Kurtz, Gila, 79
- Kurtz, Jon, 79
- Lakhiani, Vishen, 44
- Lawrence, Larry, 91
- Leaders:
- firefighters vs., 139–40
- great, 131
- promoting entrepreneurs, 170–171
- role of, 117–127
- and self care, 175–193
- Leadership (SCALE), 15, 131–146
- decision making of, 132–136
- with heart and character, 140–143
- and listening, 137–138
- scoring, 144–145
- and success, 138–139
- Lebda, Doug, 12
- Lederman, David M., 12
- Lending Tree, 12
- Lennon, John, 218, 220
- Leveraging, cash flow, 67, 68
- Levinson, Jay Conrad, 93
- Levinson, Jeannie, 93
- Licensing, 178–79
- Listening, 137–138
- “Living-Outside-of-the-Body Syndrome,” 180
- Lucas, George, 52
- Mademoiselle, 35
- Mandela, Nelson, 131, 139
- Mandossian, Alex, 208
- Marketing, 84–96
- and change, 95–96
- and client targeting, 85–87
- continuity programs for, 87
- database for, 87–89
- and factoring, 93
- importance of, 84–85
- investing in, 90
- presales as, 93–94
- and product valuation, 94–95
- and raving fans, 89
- Maslan, Allison, 207
- Mastermind Dinners (Gaignard), 192
- Mastermind groups, 192
- McDonald's, 81, 151
- Meditation, 50–51
- Meetings, for team alliance, 115–116
- Meir, Golda, 131
- Miccio, Steve, 202
- Michelangelo, 64
- Mile Steps, 161–162
- Miller, Lisa, 70
- Mindset, money, 197–209
- MindValley, 44
- Mini Feats, 161–162
- Mistakes, 140–141
- Money:
- mindset for, 197–209
- passion vs., 28–31
- spending, 207–209
- “Monkey business,” 82
- Naysayers, 177–178
- Negativity, 186, 188
- Netease, 12
- Neurogym, 205
- “No,” saying, 184
- Offsite employees, 116–117
- Onassis, Aristotle, 90
- One-time valuation, 67
- Operations, 102
- Osteogenesis Imperfecta, 187
- Panic selling, 200
- Papagni, Liz, 41
- Parks, Rosa, 131
- Passion, 28–31, 35–36, 189–190
- Perfect 10 Decision, 136
- Perfect Client Decoder, 85, 86f, 87
- Perfectionism, 168
- Persistence, 222
- Picasso, Pablo, 46
- Pinnacle Days, 156–157, 160
- “The Pinnacle Experience,” 121
- Pinnacle Global Network Business Mentoring and Mastermind, 17, 79, 115, 149
- Planning, 155–159, 221
- Plates and Platters exercise, 64
- Play Days, 157–159
- Poaching, 108
- Polish, Joe, 92, 112
- Positivity, 124–125
- Prep Days, 156, 160
- Procrastination, 168
- Product Pyramid, 75–76, 77f, 78
- Products, undervaluing, 94–95
- Projects at Empower, 202
- Publix, 69
- Race, 178–179
- Raving fans, 89
- Rearview Casting, 50–51
- Referrals, 108
- Relationships, building, 90–93
- Replication, 71–72
- Resiliency, 179–180, 198–200
- Retainers, 80–81
- Revenue, see Cash flow (SCALE)
- Revenue streams, 102
- Richman, Robert, 123–124
- Richter, Robin, 160
- Risk, –7, 16
- Robb, Geeta Sidhu, 162
- Rockefeller, John D., 181
- Rolex, 94
- Roosevelt, Theodore, 135
- Rule of Three, 109–110
- Safety net, 13
- Sales, 64–65, 102
- Sales, panic, 200
- Sanders, Colonel Harland,
- Saverin, Edouardo, 12
- Scalable Strategies worksheet, 67, 68f
- SCALEit Method¯, 26
- continuous, 216–218
- executing, 147–174
- five components of, 14–16
- inspections during, 172–173
- planning for, 155–159
- and systemizing, 162–167
- template for, 38f
- time management for, 152–155
- using, 221–222
- Scaling:
- and courage, –2
- defined, –4
- and fear, –7
- goal of,
- principles to, 215–216
- Scott, Kendra, 25
- Self care, 175–193
- Self-managed company, 211–215
- Seneca Foods, 41
- Serling, Rod,
- Setbacks,
- 7-Eleven, 81
- Shark Tank, 127
- “Shiny object syndrome,” 154
- Silver Platter Number, 64
- Sinek, Simon, 114
- Standard Operation Procedure (SOP), 166–167
- Starbucks, 75–76, 92
- Stars Wars, 52
- Start-ups, 26
- Static revenue, 67
- Stephenson, Sean, 187
- Stewarts and Extension One, 35
- Stock market crash, 200
- Stories, 51
- Strategic vision (SCALE), 14, 35–55
- developing, 38–42
- from dreams, 36–37
- executing, 161–162
- exercise for, 42–44
- and passion, 35–36
- sharing, 52–54
- tools for, 48–51
- visualizing, 45–48
- Stress, 72, 190
- Stuck mindset, 202–204
- Stumpf, Joe, 158
- Subway, 82
- Success, 138–139, 182. See also Business success
- Sun Microsystems, 12
- Supercuts, , 21
- Support, 216, 222
- Synchronicity, 197
- Systemizer, 165–166
- Systemizing, 162–167
- Teams, 123–124, 221. See also Alliance of team (SCALE)
- 10–10–10 (Welch), 136
- Thatcher, Margaret, 131
- Therapy, 190–192
- Think and Grow Rich (Hill), 192
- Thoreau, Henry David, 57
- Three-to-five valuation, 67
- Time management, 152–155
- Timex, 94
- To Do's, 182–183
- Trade shows, 108
- Traffic, 102, 105
- Training, 122, 221
- Triple-It Factor Exercise, 45–46
- Trust, 88–89, 119–120
- “Tuck-Ins,” 117
- Turner, Ted, 218
- Turnover, 203
- The Twilight Zone (tv show),
- Upselling, 74–75
- UPS Store, 81
- Valuation, 67
- Vaynerchuk, Gary, 73
- Vaynermedia, 73
- Vealey, Robin S., 46
- Virtual communication, 116–117
- Visualizations, for Big Picture Vision, 46–51
- Vulnerability, 54
- Waitley, Denis, 47
- Walker, Madame C. J., 195
- Walmart, 206
- Wearable Imaging Promotional Products, 160
- Welch, Suzy, 136
- Whole Foods, 69
- Wilde, Oscar, 139
- Williams, Robin, 131
- Winfrey, Oprah, 30, 92, 208
- Woods, Melissa, 149–151
- Workweek, changing, 159–160
- Worth's, 35
- X Prize Foundation, 29, 40
- Zappos, 123–124
- Zuckerberg, Mark, 12
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