Index
active listening
antithesis use in presentations
audience
engaging during a presentation
focusing on
as the subject of a paragraph
testing a memo on
understanding for a presentation
auditory learners
authorship considerations
bar and column charts
brainstorm outline method
broadcast letter
business letters. See also cover letters
format
goodwill factor
summary
business writing
drafts (see draft writing)
e-mail (see e-mail)
getting started (see start-up strategies for writing)
letters (see business letters; cover letters)
memos (see memos)
purposes of
business writing principles
audience focus
delivery strategy considerations
economy of words
simple sentences use
statement of message
summary
topic focus
visual design
catchball
colorful style use in writings
committees and business writing
cover letters. See also business letters
argument creation
broadcast letter
guidelines
Me-You-We model
pronoun use
delivering a presentation
audience engagement
delivering a presentation, (continued)
evaluating a presentation
group presentations
question and answer session
speaking suggestions
stage fright and
summary
design elements
graphics use
guidelines
headings and subheadings
text block length
dialogue essentials
active listening
catchball
detecting falsehoods
power as a mode of communication
summary
understanding others’ perceptions
understanding the other person
draft writing. See also start-up strategies for writing
design elements
editing (see under editing headings)
paragraph development
start-up strategy
summary
transitions
editing for accuracy
editing for content
beginning check
checklist
logic check for middle
summary
tips for endings
wrap-up effectiveness
editing for sentence structure
checklist
economy of words
jargon avoidance
quality of structure
sentence length
summary
voice
editing for style
checklist
colorful
forceful
impersonal
passive voice
personal
summary
attachments
company policy elements
one message rule
potential problems
subject line content
summary
tips for
falsehoods, detection in dialogues
forceful style use in writings
format considerations when writing
free writing method
glossary
goodwill factor
graphics use in reports. See also visual aids
Greek speech model. See also presentations
group presentations
humor use in presentations
impersonal style use in writings
kinesthetic learners
letters. See business letters; cover letters
line charts
media choices for presentations
memos
execution elements
format
purposes of and planning for
summary
testing against an audience
one-on-one communication. See dialogue essentials
opening for a presentation
paragraph development
audience as subject
beginning and end
general statement as beginning
issue, point, discussion
number of subjects used
parallel structure in presentations
personal style use in writings
pie charts
preparing a presentation
content review
deciding what to say
defining the objective
media choices
organization
preliminary planning worksheet
presentation outline
rehearsing
summary
tips for adding interest
understanding the audience
visual aids guidelines
presentations
argument introduction
conclusion
delivery (see delivering a presentation)
emotional approach
five-part structure rationale
group
introduction suggestions
learning styles considerations
narrative use
preparing (see preparing a presentation)
refutation
rhetorical devices
summary
Q&A sessions in presentations
anticipating questions
in group presentations
techniques for handling
questioning method
rhetorical questions use in presentations
scattergrams
sentence structure. See editing for sentence structure
stage fright
start-up strategies for writing. See also draft writing
brainstorm outline method
free writing method
questioning method
scoping a project
summary
traditional outline method
style, writing. See editing for style
subject line content for e-mails
timing considerations
traditional outline method
triad use in presentations
visual aids
graphics use in reports
guidelines
in presentations
visual learners
voice in writings
Wizards
worksheets
editing checklist
presentation outline
presentation planning
visual design