Index
A
Adjourning stage
B
Brooks’ Corollary
Brooks’ Law
Budgets
cash flow analysis
costs and benefits
direct and indirect costs and benefits
estimating costs
ethics
finance department
information
procurement
purpose of
quality management
supplier stability
TCO
team
Bug tracking system
Business case
Business systems analysts
Business value
C
Change control board (CCB)
Change management
Cloud model
advantages
cost
flexibility
maintenance
speed
definition
disadvantages
integration
lock-in
loss of control
performance
security
IAAS
PAAS
SAAS
Code maintenance
Coercive power
Commitments
Communication key
Communication orientation
Conflict tolerance
Constructive conflict
Consult-and-decide
Control, rules and policies
Credibility
Cross-training
Crow’s Foot diagram
Cultural differences
cultural orientations
Indian vs. western workers
language differences
Current Reality Tree (CRT)
D
Data flow diagrams
Demand clarity
Destructive conflict
Dispersed team management
cultural differences (see Cultural differences)
global team (see Global team)
offshoring
time and distance (see Time and distance)
Documentation
automation
change control
incident response
policy approvals
procedures
standards
E
Earned value management (EVM)
End of Service Life (EOSL)
Entity relationship diagram (ERD)
Executive power. See Legitimate power
Expert power
F
Face-to-face communication
Fault-tolerant code
Forming stage
G, H
GanttProject
Gantt window
PERT Chart
properties
Resources Chart tab
Global team
risks
Goldratt’s method
Group emphasis
I
Incident response
Indian wiggle
Instant messaging (IM) communication
Interrelationship diagrams (IDs)
Interviews
Ishikawa cause-and-effect diagrams
IT hero syndrome
J, K
Joint application design (JAD)
L
Legitimate power
M
Manager skill transition
challenges
alignment
coalition creation
early achievement
fast learning
keeping balanced
self promotion
strategy identification
success negotiation
team building
characteristics of leader
achievement recognition
approachable
balancing
clear expectations
earning team’s respect
ethical
failure identification and resolution
fair-minded
honest
interpersonal dynamics
decision making
enabling team members
modeling behavior
leverage principle
messaging
transparency
poor leadership problems
poor management
project planning
rule of thumb
team and situation categories
Managing technical specialty
advantage
experience technical people
management credibility
maturity
street credibility
blame and responsibility
demand clarity
disadvantage
lack of training
professional lifetime habit
public reputation and persona
learn technical subject
listening
process
teamwork
Means-end orientation
Member identity
Micromanaging
Multitasking myth
Myers–Briggs Type Indicator
N
Nearshoring
Networks
adversary
advice/information
approaches
authority
currency types
effective manager
good teammate
influences
reciprocal relationship
reciprocity
resources
responsibility
tenacity
Norming stage
O
Offshoring
On-call scheduling
Open systems focus
Open Systems Interconnection (OSI)
Organizational culture
Organizational wins
Outsourcing
P, Q
Pareto diagram
People focus
Performing stage
PERT analysis
PERT and Gantt analysis
best-case estimation
Gantt chart
GanttProject PERT view
most-likely estimation
optimism
software
worst-case estimation
Peter Principle
Policy approvals
Postmortems
Power orientation
Professional pride
Program Evaluation and Review Technique (PERT)
Project charter
Project management
acceptance testing
assumptions
business case
constraints of
delivery
dependency management
dependency relationships
EVM
identify and schedule resources
inaccurate estimates
interface management
iterative model
milestones
operational tasks
periodic reviews
phases
plan
risk management
structure
project charter
reporting project status
requirements
business systems analysts
interview
nonfunctional
resource estimates
risk responses
risks and issues register
roles
schedule estimates
scope change control
scope creep
scope management
scope statement
stakeholders
team contracts
teams
time estimates
tracking risks
trouble
WBS
construction
development
Microsoft Project
task list
Proof of concept (POC)
Proof of implementation (POI)
R
Referent power
Requests for information (RFI)
Requests for proposals (RFP)
Resolving conflicts
communication problems
destructive vs. constructive conflict
difficult person
methods
personality types
reprimands
team members
Résumé red flags
Revenue sharing arrangement
Reward criteria
Reward power
Risk tolerance
Root cause analysis
analysis phase
brainstorming process
case study
CRT
differences and changes
disruptive testing
fix
application
documentation
verification
hypothesis statements
implementation phase
intermittent problems
interrelationship diagrams
investigation phase
most likely hypotheses
problem description
problem statement
realistic test
troubleshooting problems
S
Scope statement
Scorecard creation
Service level agreement (SLA)
Shotgunning
SMS communication
Software development team management
business continuity
code quality
complexity
document process
methodology
operational excellence
project management challenges
scheduling
software maintenance
software reusability
testing
programming
quality measure
team motivation
test suite
tool selection (see Tool selection)
Software engineering
Software integration
deployment
efficiency and profile
financial research
paradigm and limitation
product design
product replacement
proof of concept (POC)
research and vendor selection
scorecard creation
training program
vendor management
vendor support
Software methodologies
Software reusability
Staff training
Stakeholders
Statechart diagram
Storming stage
T
Team
building
coercive power
contracts
credibility
cross-training
education and training
expert power
goals
legitimate power
meeting
motivation
awards
incentives
monetary compensation
thanking
organizational culture
processes for success
decision-making process
feedback
recruitment
high-character applicants
job description
job requirements
qualifications
reference checks
résumés
referent power
reward power
staff training
team formation
team member characteristics
Team management
career development
physical health
spiritual health
time off
trust
work-life balance
Team’s transition
Technical teams
Ticketing systems
Time and distance
accomplishments
bridge schedule
collaborative technologies
project rhythm
social media
standard format, requests
standard processes
synchronization
team meeting
travel
Time management
calendars
effective delegation
meetings
facilitation
organized and focused meetings
resolution communication
review meetings
status meetings
multitasking myth
on-call scheduling
time killers
overreaching
repeated problems
reverse delegation
time wasters (see Time wasters)
to-do lists (see To-do lists)
traffic cop
Time wasters
email
office drop-ins
paperwork
phone calls
procrastination
surfing and goofing off
To-do lists
priorities
ticketing systems
Tool selection
backups and version control
bug tracking system
naming conventions
repeatable processes
Total Cost of Ownership (TCO)
Toyota Motor Corporation
Transition plan
boss’s to-do list
calendaring
communication structure
conversations with boss
findings
history of group
information finding and verification
learning plan
before first day
first month
first week
second month
third month
managing expectations
90-day plan
postmortems
problems identification
change fatigue
complacency
inadequate delegation
living in past
poor performance consequences
unclear communication
unclear direction
relationship with boss
communication style
expectations and timelines
peer relationships
priority alignment
problem resolution
staying in touch
untouchables
situations types
realignment
start-up
sustaining success
turnaround
success
defect rates
early wins
organizational wins
team structure
tracking
team evaluation
team’s transition
Troubleshooting
Evaporating Cloud
problems
root cause analysis
U
UML. See Unified Modeling Language (UML)
Unified Modeling Language (UML)
activity diagram
data flow diagram
ERD
sequence diagram
statechart diagram
Unit integration
Use cases
V
Voice communication
W, X, Y, Z
Work breakdown structure (WBS)
3.144.90.182