Chapter 8. Shop the App Store

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You’ll learn to:

  • Create an Apple ID

  • Buy, download, and install apps

  • Sync apps with all your iOS devices

  • Set program preferences

  • Troubleshoot apps

IN THE BEGINNING—2003, TO be exact—there was the iTunes Music Store. Apple’s perfectly legal online emporium sold songs for 99 cents a pop and quickly became a hit itself. The premise and the promise were simple: inexpensive entertainment you could instantly download and enjoy. Just a few years later, the renamed iTunes Store added (and still sells) TV shows, movies, and simple arcade-style video games for iPods. And then, in 2008, Apple added the App Store for iOS programs. The App Store is where you download apps, or programs, that run on your iPad or iPad Mini (and on your iPhone and iPod Touch). Yes, you can load up your iPad with far more programs than just the ones it comes with.

You can find tens of thousands of apps—including foreign-language tutors, e-newspapers, restaurant guides, hurricane trackers, tiny word processors, and sophisticated handheld video games—in the App Store, with new programs debuting every week. It’s a hugely popular part of the massive Apple empire—as of October 2012, more than 35 billion apps have been downloaded.

After four versions of the iPad, and with the iPad Mini now joining the family, there are more apps than ever: 700,000 for iOS devices, with 275,000 of those written just for the tablets. This chapter shows you how to get shopping by setting up an account in the Store, buying and installing your first app, and keeping your apps organized once you start loading up your iPad.

Go to the App Store

REMEMBER WHEN COMPUTER STORES displayed shelves upon shelves of software in colorful shrink-wrapped cardboard boxes? The App Store ditches the physical racks and crowds of people but still offers thousands of programs, neatly organized into more than 20 categories, right on the other side of your Internet connection. Once you’re online, you can either:

  1. Tap the App Store icon on the iPad’s Home screen.

  2. Click the iTunes Store button on the right side of the iTunes 11 window. (If the button says Library instead, you’re already in the iTunes Store.) When you land in the Store, click the App Store button at the top of the screen. If you’re looking for a specific type of program, like, say, an expense tracker, click the small triangle that pops up in the App Store tab to open a submenu of app categories that’ll take you right to the Finance section. (Chapter 12 has more about the music and video sides of the iTunes Store.)

Either action gets you to the App Store. If you choose the iTunes path from the comfort of your laptop or desktop computer, you’ll probably end up browsing the store’s selections from a bigger screen—but you also have to take the extra step of syncing any purchases you make from iTunes over to your iPad (Sync and Organize Apps in iTunes).

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Tour the App Store

NO MATTER HOW YOU get there, the App Store has plenty to offer. In most cases, you land right on the Store’s home page, where Apple employees regularly spotlight new, timely, or interesting apps and games.

If you tap any app’s name or icon, you go to that app’s Store page, where you can read more about what the app does. You can also view sample screenshots, read reviews from people who bought the app, and check out the app’s system requirements to make sure it’s compatible with your iPad model’s hardware and software. For apps intended for both the iPad and iPhone, some developers give you a choice of screenshots to inspect; next to Screenshots, click the iPad button (circled) to see just the iPad images. (The main App Store screen also lets you choose to see iPad-only apps or apps primarily intended for the iPhone.)

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App pages for games often include an age rating to help parents decide if the game is appropriate (or not) for children. Store pages dedicated to free apps include a Free download button, and apps where you have to shell out some simoleons have a Buy link. (If you buy an app, it gets billed to the credit card in your Apple account. Turn the page to learn how to set up an account.)

Across the top of each app’s page, you’ll see a category listed, like “App Store > Sports” or “App Store > Photography.” If the app you’re currently looking at doesn’t quite fit the bill for you, click the category name to see similar apps.

Tip

Want to go back and look at an app, album, or other item you looked at previously but now can’t remember where you found it? Just click the History icon () on the right side of the Store window to see a list of recently browsed goods.

Set Up an Apple ID

BEFORE YOU CAN BUY any of the cool stuff in the Store, you need an account with Apple, otherwise known as an Apple ID. You may have created one when you waded through the setup screens for your new iPad, or you might already have an Apple ID from previous Apple purchases—you can use that name and password here and the bills will go to the credit card you have on file.

If you’ve never bought any of Apple’s online products, like iTunes music, or if you skipped setting up an Apple ID when you initially set up your iPad, you need to create an account before you can buy anything. You can do this on either your iPad or your desktop computer.

To set up an account from the iPad’s Home screen, tap the App Store icon, flick to the bottom of the page, tap Sign In, and then tap Create Apple ID. Enter the requested information on each screen.

To set up an account through your computer, open iTunes and click iTunes Store. Click the Sign In button in the upper-left corner of the window and click Create New Account. (You can also choose Store→Create Apple ID instead.)

On either your iPad or computer, follow these three steps:

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  1. Agree to the legal terms for using the Store.

  2. Give yourself a user name and password.

  3. Supply a credit card or PayPal account number and billing address.

You must read and agree to the terms of the legal document on the first screen. This long statement informs you of your rights and responsibilities as an iTunes Store and App Store customer. It boils down to two core points: Thou shalt not download an album, burn it to CD, and then sell bootleg copies of it around town; and Third-party crashware apps are not our fault.

Click the Agree button to move on to step 2. Here, you create an Apple ID, password, and secret question and answer. If you blank out and ever have to click the “iForgot” button on the Store sign-in box, this is the question you’ll have to answer to prove you’re you. Apple also asks you to type in your birthday to help verify your identity (you must be over 13 to get an account).

On the third and final screen, provide a valid credit card number with a billing address or a valid PayPal account name.

Once you verify your email address by clicking the link in the confirmation email Apple sends you and then signing in to the Store with your new credentials, you’ve got yourself an Apple ID. From now on, you can log in from your computer by clicking the iTunes Store button in iTunes and clicking Sign In on the next screen. Because this account is now linked to a credit card, be extremely careful with your Apple ID. Ignore email messages claiming to be from Apple, asking you to go to an embedded link and re-enter your credit card information. Those are scams. The Tip below tells you how to change your payment details.

Sign Up Without a Credit Card

But what if you just want to download free apps from the Store? You don’t have to cough up a credit card number, but you do need to sign up from the App Store (and not from the main iTunes Store, where you’ll limit yourself, because only podcasts are regularly free). In iTunes, click the App Store link on the main iTunes Store page. Once you’re there:

  1. Find a free program you want and click the Free button.

  2. When the sign-in box pops up, click the “Create a New Account” button.

  3. Agree to the Terms and Conditions document, and then fill out your account name, password, and birthday information.

  4. On the screen for payment options, click None.

  5. Fill in your name and email address, and then click the link Apple uses to verify your new account.

  6. When you get the Store’s confirmation email, click the embedded link to verify your account.

Once you finish up step 6, you get prompted to log in to your account with your new user name and password. When you do, you land back in the App Store, ready to gobble up free apps for your iPad.

Tip

Need to change billing or other information in your iTunes/App Store account? Sign in to the store, and then click your account name. In the box that pops up, retype your password and click the View Account button. On the account settings screen, click either the Edit Account Info or Edit Payment Information button.

Buy, Download, and Install Apps

OKAY, YOU’VE FOUND THE App Store and have an Apple ID; now you’re ready to start loading up your iPad with all the cool programs, games, and utilities you can fit on it.

  • Get apps on the iPad. When you’ve got a WiFi or cellular connection, tap the blue App Store icon on your iPad’s Home screen and browse away. At the top of the Featured screen, you can see what’s new and hot. At the bottom of the screen, tap to see what the iTunes Genius thinks you might like, see a list of the most downloaded apps (Top Charts), and check out apps listed by category. When you find an app you want, tap the Free App or price button; the latter turns into a Buy Now button (circled below), so hit that. Type in your Store user name and password (even if it’s a free application), and the download begins. After the program finishes loading and installing, tap its icon to launch it. Download times vary by app size. For example, beautiful interactive textbooks and graphics-heavy games can take up between 1 and 2 gigabytes of storage—so give them time.

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  • Get apps from the iTunes Store. On your computer, click the App Store link on the main iTunes Store page and browse away. When you find an app you want, click the Free or Buy App button to download a copy to iTunes. You can see all the apps you’ve purchased by clicking the Apps icon in the iTunes Source list. When you finish shopping, connect the iPad to your computer and sync ’em up, as Sync and Organize Apps in iTunes explains.

Uninstall Apps

NOT EVERY APP IS a five-star winner. One may turn out to be different from what you envisioned, or it may not live up to your expectations in other ways. Perhaps some of those bigger games and programs just take up too much of your limited iPad real estate. Some apps may even be buggy or crashy, and perhaps you want to remove them instead of waiting for the developer to post an update (Update Apps).

You can uninstall an app two ways:

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  • Remove apps on the iPad. As shown here on the Home screen, press and hold the unwanted program’s icon until it starts wiggling around and an appears in the corner. Tap the , confirm your intention to delete, and wave goodbye to that app. Press the Home button to return to business.

  • Remove apps in iTunes. Connect the iPad to your computer, and then click its icon in iTunes’ Devices list. In the main iTunes window, click the Apps tab. In the list, turn off the checkboxes next to the apps you want to remove, and then click Sync to uninstall them. The removed apps stay in your iTunes library, but you won’t be carting them around on your iPad unless you select them here and resync. Sync and Organize Apps in iTunes shows this process in action.

Tip

While all App Store sales are final, you may be able to get a refund if an app is mislabeled or seriously doesn’t perform as advertised. It’s certainly not a sure thing, and you need to make your case to the iTunes Support folks calmly and clearly about why the app fails for technical reasons (“I just don’t like it” is not a valid excuse). Contact customer service at www.apple.com/support/itunes.

Search for Apps

JUST AS YOU CAN buy apps on either your computer or tablet, so you can search for them through your iPad or iTunes on the desktop. This comes in handy if you don’t know the exact name of the app you seek, or you want to throw a few keywords into the search box and see what comes up.

Here’s how to search:

  • On the iPad. Tap the search box () at the top of the App Store screen to summon the keyboard. Type in keywords for the app you seek, and then tap the keyboard’s Search button. The iPad matches what you type as you go and presents a list. At the top of the results screen, you can filter the apps by price and other criteria.

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  • On the computer. The upper-right corner of the iTunes window has a nice little search box. When you’re in an iTunes library, like Music, typing keywords into the box brings up results from your own collection. But when you search in the iTunes Store, your results come from the apps, games, music, and all the other items the Store sells. To narrow your results so you only see programs for your tablet, click iPad Apps from the list on the right side of the screen (circled). This filters out all the stuff that has nothing to do with iPad apps so you can focus on the results that matter.

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Once iTunes completes a search, tap or click an app name to go to its Store page for more information.

Scale Up iPhone Apps

THE BULK OF THE App Store’s more than 700,000 programs are for iPhone and iPod Touch owners (for now, anyway). But don’t let that stop you from shopping, because most iPhone apps run just fine on the iPad, so there’s no software shortage for the slab here.

And while iPhone/iPod Touch apps work on the iPad, most of them weren’t designed for it. As a result, they may seem a bit sparse on the big screen (below left). Still, you can run iPhone and iPod Touch apps on the iPad two ways:

  • Run the apps at actual size. While this maintains the original look of the app, it looks kind of silly floating there in the middle of your iPad, like a tiny island surrounding by an ocean of dark screen. And you have to reach in much farther across the iPad to tap the app’s buttons.

  • Run the apps at twice the size. If you don’t want to squint, you can super-size that old iPhone app—just tap the 2X button in the bottom-right corner of the iPad screen (circled). The iPad doubles each pixel in the iPhone app to scale it up to tablet size. Depending on the program, though, Hulking up your apps with the 2X button can make them look a little blotchy and weird compared to running them at the size they were intended. Still, you make use of your iPad’s expansive vista, and it doesn’t seem as bad on the Mini.

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The longer the iPad is available, though, the more apps will appear written (or rewritten) expressly to fill its big glorious screen. In a year or so, the 2X feature may seem like a quaint little kludge.

Sync and Organize Apps in iTunes

BACK IN Chapter 1, you learned how to rearrange the icons on your iPad’s Home screen. And after reading the first few pages of this chapter, you may now have a ton of groovy new app icons all over your iPad—but not in the order you’d like. Sure, you can drag wiggling icons all over your 11 pages of Home screen, but that can get a little confusing and frustrating when you accidentally drop an icon in the wrong place. Plus, that iPad screen is awfully large (unless you’re cruising around on the more petite iPad Mini) and you could throw your shoulder out dragging those apps such a long distance.

iTunes offers an easier way to fine-tune your iPad’s Home screens: arrange all your icons using your big-screen computer:

  1. Connect the iPad to your computer, either with iTunes Wi-Fi Sync (Sync Your iPad with iTunes) or your USB cable. Click the iPad icon in the iTunes window.

  2. Click the Apps tab. You now see all your applications—a list of them on the left, a giant version of your iPad screen in the middle, and individual Home pages to the right of or below the Big Screen. To sync apps you downloaded from iTunes to your iPad, click Install next to each app’s name and then click the Apply and Sync buttons at the bottom of the window. To ditch an installed app, click the Remove button and then click Apply and Sync.

  3. Drag an icon you want to move from the Big Screen to the desired page thumbnail below or beside it. Hold down the Ctrl or ⌘ keys and click to select multiple apps. It’s much easier to group similar apps on a page this way—you can have, say, a page of games and a page of stock apps. If you prefer grouping apps in themed folders (Make Home Screen App Folders), drag them into the folder with the mouse. You can even swap out the four permanent icons in the gray bar at the bottom of the iPad screen (here or on the tablet itself) with other apps—and squeeze in two more for a total of six apps in the bottom row.

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  4. Click Apply or Sync. Wait just a moment as iTunes installs, uninstalls, and rearranges the icons on your iPad so they mirror the setup in iTunes.

But what if you have too many apps for the iPad’s limit of 11 Home screens? You can group apps into folders or, even if an app’s not visible on one of your Home screens, you can find it by flicking your finger from left to right on the very first Home screen and typing the app name into the search box that appears.

Organizing your apps in iTunes also makes it easier to sync ’em on and off the tablet as you need them. For example, keep all those hefty travel-themed map and city guides in iTunes until you need to move them to the iPad the night before you leave—and sync them all off when you get back from your trip.

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Tip

Just as you can on the iPad itself, you can whack an app in iTunes by clicking it to select it and then clicking the that appears in the app icon’s upper-left corner (circled above). This just deletes the app from the iPad, not from your overall iTunes library.

Adjust App Preferences

MANY APPS HAVE ALL their functions and controls within each program; you get to them by tapping Setup or Options (or something similarly named) while you run the app. Some apps, however, have a separate set of preferences, located in the iPad’s Settings area, under “Apps.”

For example, your nifty little weather program may include the option to display the temperature in either degrees Fahrenheit or Celsius, and wind speeds in either miles per hour or kilometers per hour, depending on the measuring standards of your country. You set these preferences by choosing Home→Settings and flicking all the way down the screen to the collection of individual apps. Tap the name of the app whose settings you want to adjust.

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Tip

Want to keep your iPad in sync with all your App Store purchases? While you’re tromping around in the iPad’s Settings area, tap the Store icon on the left side of the screen. Here, you can turn on Automatic Downloads, which deposits a copy of any music, apps, or books you buy through your iTunes account onto your iPad, no matter whether you originally bought the item on your computer, iPhone, or iPod Touch. Use iTunes in the Cloud has more on setting up this “iTunes in the Cloud” feature.

Update Apps

WHEN YOU SEE A red circled number on the iPad’s App Store icon, you know you have some updatin’ to do. Updates can add new features, fix bugs, or improve program performance. The number in the red circle represents the number of apps that have updates waiting for you to download. All updates for a particular version of an app are free.

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To see a list of the apps awaiting an update, tap the App Store icon. On the next screen, tap the name of the program you want to update, tap the price button, and then tap Install. If you have multiple programs with updates ready, you can install all of them at once by tapping the Update All button in the upper-right corner. (Already in the App Store? The Updates icon at the bottom of the screen shows the number of updates waiting; tap it to see them and get all the new stuff at once.)

You can also snag updates through iTunes. Go to the Library pop-up menu and select Apps. If you see a gray circle beside it with a number in it, you’ve got updates (the number tells you how many). The center of the screen shows what apps need updates. Click the [Number of] Updates Available button at the bottom of the screen. On the next screen, a button in the top-right corner (circled below) lets you install all the updates at once. You can also update programs individually by clicking the Get Update button next to each app’s name.

If you don’t see an update notice in iTunes but want to check for updates anyway, click the Apps icon to display all your downloaded apps, and then click “Check for Updates” at the bottom of the window (circled on Troubleshoot Apps).

Once you download your updates, sync your iPad to install them on the tablet.

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Troubleshoot Apps

MOST APP STORE PROGRAMS work perfectly well at what they were designed to do, but things can occasionally go wrong. Maybe a little bug made it through the testing process. Or maybe an iPad software update changed the way the operating system interacts with the app.

Whatever the case, you can take a few basic troubleshooting steps for apps that aren’t playing nice with the iPad:

  • Restart the iPad. If you just installed a big video game like Star Wars: Trench Run or other complex app, it’s a good idea to restart the iPad (Troubleshooting Basics has the steps) to quit all running apps and get all this new software off to a fresh start with the operating system—sort of like how it’s a fine notion to restart your computer after you install new programs.

  • Check for updates. Some apps may have been sold just a tad too soon. The developer, facing cranky customers and bad reviews in the App Store, quickly posts an update that fixes the problem. Flip back a page to learn how to update apps. (It’s also a good idea to plug the tablet into the computer and check for iPad software updates every once in a while; see Update Your iPad’s Software to learn how to do that.)

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Note

Some apps are designed to work with only certain iPad features, like its global positioning system (GPS) or cellular network. Before you tear your hair out trying to figure out why your brand-new app won’t do what it’s supposed to, revisit its App Store page and recheck the system requirements to make sure it’s actually supposed to run on the iPad, Wi-Fi + Cellular model or otherwise.

  • Remove and reinstall the app. Perhaps something tripped up the installation process when you first bought the app or a little piece of it somehow got damaged during a crash. If a certain app wigs out on you, try uninstalling it (Uninstall Apps), restarting the iPad (Troubleshooting Basics), and then downloading the program again from the App Store (Buy, Download, and Install Apps). If it’s a paid app you previously purchased, you can download a new copy of the same version for free—just tap the Purchased button at the bottom of the Store screen and locate the app you want to re-download from the All or Not on This iPad list. A clean install with a new copy of the software just may do the trick if, say, your Facebook app bombs out every time you try to upload a photo.

Other steps to try include deauthorizing (Deauthorize Your Computer) and reauthorizing (Authorize Computers for iTunes and Home Sharing) your computer for purchases from the iTunes and App Stores, or reinstalling the whole iTunes program on your computer (Download iTunes and iTunes Updates, and Reinstall iTunes). Just logging out of your Store account and logging back in may resolve certain issues.

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If all that fails, it’s probably the app’s fault, and you can report the problem. If you’re on your iPad, tap the App Store icon, find the app’s page in the Store, and tap Ratings and Reviews. At the bottom of the screen, tap App Support (circled) to see what the developer has in the way of technical help.

If you’re logged into your iTunes Store account on your computer, click your user name in the top-right corner. In the sign-in box, click the View Account button, sign in again, and click the Purchase History button on the Account Settings page. Click the “Report a Problem” button at the bottom of the page, and then click the arrow next to the problem program in your list of recent purchases. Now you get an electronic form you can fill out and send to Apple.

Tip

If you need help from a human at Apple, you can either call (800) 275-2273 or email them. From the iTunes Store’s main page, click the Support link. Your web browser presents you with the main iTunes service and support page; click any link in the Customer Service area and then, at the bottom of the page that appears, fill out the Email Support form. Live online chat is available for some issues.

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