Appendix. Sample User Community Deployment Messaging Material

This appendix covers the following topics:

This appendix provides sample messaging that you can use to get the word out to your user population on what NAC Appliance is, how to use it, and where to get help. This messaging is tailored for the education environment, but it can be easily tailored for use in other environments.

Sample NAC Appliance Requirement Change Notification E-Mail

This e-mail sample is meant to be sent out to the user community prior to the enforcement of a new requirement or check in NAC Appliance. This e-mail assumes that the Cisco NAC Appliance solution and agents have already been rolled out to and are in use by the user community. It is recommended that all new requirements be first rolled out as optional. After a set amount of time, the requirements should be made mandatory. Sending this e-mail should coincide with the implementation of the optional requirement. You should send a reminder prior to the requirements being made mandatory.

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Sample NAC Appliance Notice for Bulletin Board or Poster

This announcement can be posted on internal websites, posted on bulletin boards, or handed out as flyers. Your implementation may differ, so please use this only as a guideline. The objectives of this announcement are as follows:

  • Inform the user community that the NAC Appliance solution is in place and why.
  • Inform users how to use the system.
  • Set expectations for its use.
  • Give references for obtaining more information.

Sample NAC Appliance Notice

Connecting to the Campus Network

In an effort to reduce the threats posed by viruses and worms to the campus network, the university has implemented the Cisco Clean Access network admission control solution.

Here's What Students Need to Know:
  • All PCs of students living in the residence halls will be required to go through the Clean Access process to gain access to the campus network.
  • Students with Windows and Mac PCs are required to install the Clean Access Agent security software.
  • Students are required to authenticate to the network using their campus username and password.
  • The PC being used will be checked by Clean Access to make sure that it has the necessary security software and system patches installed before being allowed on the network.
  • Any PC that does not meet the security requirements will dynamically be placed into network quarantine and provided the necessary instructions and security software. After the PC is certified, full network access will be restored.
  • The Cisco Clean Access solution does not access your personal files, block any applications, or monitor your network traffic.

Why Is Cisco Clean Access Necessary?

Nearly all network outages or brownouts experienced on the campus network are the result of virus-infected or severely compromised student PCs accessing the network. As a result, it has become necessary for the university to implement a network security system to minimize the risk posed by students who connect infected PCs to the campus network. This security solution will keep your computers much more secure, empowering them to resist the infection of viruses that could destroy your documents or render your PC unusable.

How to Obtain the Clean Access Agent:
  1. Plug in to the campus network.
  2. Open your web browser. You will be redirected to the university login page.
  3. Log in using your campus username and password.
  4. You will be directed to install the Clean Access Agent.
  5. Click the Download Clean Access Agent button and follow the installation wizard's instructions to install the software. Installation does not require a reboot.

How to Log In to the Network:
  1. Login is done using the Clean Access Agent.
  2. After Clean Access Agent is installed, the agent login window will appear automatically whenever your computer attempts to access the campus network.
  3. Enter your username and password and click login.
  4. Follow the instructions given to remediate any failed checks found on your PC.
  5. After your PC is certified, you will gain full network access.

Who to Contact for Help:

Help Desk at x4000
http://www.university.com/nac/support
Email: [email protected]
Additional information can be found at http://www.university.com/nac/support.

Sample NAC Appliance Letter to Students

This sample letter is intended to be added to a university's student handbook that is typically sent to students before the beginning of the new school year. The letter serves two purposes: to inform students about the NAC Appliance solution and to instruct students how to obtain the Clean Access Agent prior to arriving on campus.

Dear Student,
This letter is to inform you that the university's campus network is protected using a system called Cisco NAC Appliance, Clean Access. This security solution was put into place in an effort to decrease the threat posed by viruses and worms on the university's network. The vast majority of previous network outages or slowness can be attributed directly to the outbreak of a computer virus or worm. These outbreaks also resulted in the widespread damage or loss of data on student PCs. An effective method of combating these outbreaks is to ensure that every PC connecting to the network is running an up-to-date antivirus software package and has all the latest Windows security patches installed. The Cisco NAC Appliance security solution provides this capability to the university.
To be ready for the school year, you will need to download and install the Clean Access Agent on your Windows- or Mac-based computer. Please make every effort to install the agent prior to arriving on campus. This will help make your arrival go that much smoother. The agent is available for download at http://www.university.com/agent. Just follow the instructions provided to complete the simple installation. Should you have any questions or need technical assistance, please call the university help desk at 800-333-3333.
Thank you,
The ITD Staff

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