Contents
Chapter 1
The Lean Sigma for Sales Challenge
Chapter 2
Identification and Understanding of Lean Sigma
Chapter 3
Lean Sigma Methods and Tools: Basic Concepts
Chapter 4
Comparing Manufacturing and Sales Processes
Chapter 5
Key Enablers: Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application
Chapter 6
Analysis of the Current State
Chapter 7
Application of Lean Sigma Tools and Results
Chapter 8
Making Sales Cultural Transitions
Chapter 9
Achieving, Sustaining, and Celebrating Sales Success
Suggestions for Further Reading
Index
