Accounts receivable (A/R) policy, 66–67, 108, 109
Actions, 30
Analysis paralysis syndrome, 90
Associative thinking, 54
Assumptions, verifying, 99–100
Bottom-up decisions, 40–41
Bounded rationality, 3–4
Break-even point, 24
Burnout, 31
warning signs of, 32–33
Business consultants, 41
Business continuity and resiliency planning (BCRP). See Business continuity plans (BCPs)
Business continuity plans (BCPs), 73, 74, 75
Business decision making. See Decision making
Business executives, decision making by, 9–12
Business failure
reasons for, 122–124
small business, 120–122
statistics, 118–120
Business management
constructive change management, 13–14
error management, 71–75
micromanagement, 81–82
online presence management, 29
personal presence management, 29–33
positive risk management, 36–37
strategic management, 91
Business plan. See also Planning
perfect, 117
starting, 118
Canadian Federal Assistance Programs for Small Business, 114
Canadian International Development Agency (CIDA), 113–114
Capital investment decision, 50–52
Caveat emptor, 60–62
Chance, taking, 67–69
Cloud computing, 74
Collaboration, 26
Collective wisdom, 55
Complexity
recognizing, 93–94
software function and, 94
sources of, 94
useless, 95–96
Computers versus people, 18–19
Constructive change management, 13–14
Contingency planning, 37–38, 77
Cooperative decisions, 41–42
Cost/benefit analysis (CBA), 50, 51
Cost–volume–profit (CVP) analysis, 24
Creative thinking, in policy process, 65–66
Critical reflection, 26–27
Customers
demanding, value of, 63
as king, 60–62
with respect, treating, 59–60
Debt at manageable level, keeping, 107
Decision making
bottom-up, 40–41
by business executives, 9–12
cooperative, 41–42
delegate, 27–28
early, 14
formal, 2–5
informal, 2–5
top-down, 40–41
Defects, 45
Deficient product, 62–63
Delegate decision making, 27–28. See also Delegation
Delegation, 83–86
Demanding customers, value of, 63
Disaster recovery plans (DRPs), 73, 74
Early decision making, 14
Elusive knowledge, 55
Employee’s input, 42–43
Employer–employee committee (EEC), 42
Entrepreneurship, 88
Error management, 71–75
inconceivable situations, 73–74
person model for, 71
system model for, 71–72
Estimation error, 25–26
Experience-based decision making, 11–12
theoretical, 11
vicarious, 11
Experience, learning from, 26–27
Expert, finding, 52–53
Female workforce, 113–114
Financing, options for, 105–106
Formal decision making, 2–5
Good plan, developing, 79
Government, working with, 114–115
Heuristics, 12
defined, 5
Inarticulate intelligence, 55
Inconceivable situations, 73–74
Informal decision making, 2–5
Information technology, 20
Internet, 100
ISO 9000, 56
Knowing your customer (KYC), 22–23
Knowledge receptors, 57
Knowledge sausage slicing method, 56–57
Knowledge transfer
challenge of, 53–56
one-on-one, 53
Management behavior complexity, 94
Marketing event, 39–40
Merger fiasco, 1–2
Micromanagement, 81–82
Murphy’s law, 75
Numbers, 49
One-on-one knowledge transfer, 53
Online presence management, 29
Open communication, 100
Paradigm shift, 69
People versus computers, 18–19
Perseverance, 46–47
Personal assets out of business, keeping, 107
Personal presence management, 29–33
Person model, for error management, 71
Planning
for best, 78
contingency, 77
defined, 89–91
good plan, developing, 79
importance of, 87–88
options for, 78–79
past, 88–89
Positive risk management, 36–37
Premium value, of quality, 45–46
Process and outcome, 17–18
Process complexity, 94
Product complexity, 94
Projects progress, reviewing, 14–15
Public Safety Canada (PSC), 74
Quality, premium value of, 45–46
Request for proposal (RFP), 13
Risk management, positive, 36–37
Risk taking, 108
Rivers and Harbor Act of 1902, 50
defined, 5–7
quantitative, 2
Safety, 35–36
Searching, 21–22
September 11, 2011 (9/11), 73, 75
Short-term planning, 89
Slow down, 32
Small businesses, failure of, 120–122
Solutions to problems, 108–110
Strategic management, 91
Strategic planning, 88, 89, 91
Structure complexity, 94
System model, for error management, 71–72
Tacit knowledge transfer, 53, 55
relationship with firm’s innovation capability, 55
Technology
importance of, 17–20
information, 20
as panacea for operational problems, 18
Theoretical experience-based decision making, 11
Thinking process, 96–98
type I, 96–97
type II, 97
Top-down decisions, 40–41
Type I thinking process, 96–97
Type II thinking process, 97
United States Census Bureau
Characteristics of Business Owners, 118
Universities cooperation with business, 111–113
Useless complexity, 95–96
Vicarious experience-based decision making, 11
Volume, 23–24
Website, 100–101
usability guidelines, 101–103
What if, 38
Work on weekends, 31
Work presence, managing, 30
Zero defects, 47–48