Figure 1.1 Typical organisation chart
Figure 2.1 Strategy to execution modelling
Figure 2.2 Leadership and organisational values
Figure 3.1 Training product management lifecycle
Figure 4.1 Establishing critical tasks
Figure 4.2 Business model interdependencies
Figure 5.1 Sample course outline
Figure 5.2 Typical course schedule
Figure 6.1 Simplified adoption dashboard
Figure 7.1 Systematic sales process
Figure 7.5 Typical sales metrics
Figure 10.1 Training solution design process
Figure 11.1 Blended learning (typical elements)
Figure 12.1 Aims, goals and objectives
Figure 12.2 Role mapping and competency overlays
Figure 12.3 Audience type by general task activity
Figure 12.5 Enhanced ADDIE model
Figure 12.6 Rapid prototyping model
Figure 12.7 AGILE instructional design model
Figure 12.8 Content development and content lifecycles
Figure 12.10 Content lifecycle – commercial view
Figure 16.1 Business performance matrix
Figure A1 Formal organisation example
Table 1.1 Commercial training models
Table 3.1 Product launch to training content release dates
Table 3.2 Training offering categories
Table 3.3 Technical training modalities
Table 3.4 Packaging and bundling examples
Table 3.5 Training sales channel fitness for purpose
Table 3.7 Time to market ROI assessment factors
Table 4.1 Critical tasks example
Table 5.1 Discount policies (factors for consideration)
Table 5.2 Attach and inclusion strategies
Table 5.3 Competitive and tactical strategies
Table 5.4 Demand generation content framework
Table 5.5 Inbound lead generation matrix
Table 5.6 Outbound lead generation matrix
Table 5.7 Common lead generation metrics
Table 5.8 Digital marketing methods
Table 5.9 Course catalogue key summary steps
Table 5.10 Course outline key elements
Table 5.11 Customer advisory meeting recommendations
Table 5.12 Customer reference programme best practice summary
Table 8.1 Scheduling the right modality for the right market conditions
Table 8.2 Employ versus contract considerations
Table 8.3 Scheduling checklist
Table 8.4 Managing cost and revenue expectations
Table 9.1 Authorised training partner types
Table 9.2 Training channel rewards
Table 9.3 Territory management exclusive versus non-exclusive considerations
Table 9.4 Typical training partner contractual requirements
Table 10.1 Training consulting service offerings
Table 10.2 Training consultant and account manager roles
Table 10.3 Project planning stage activities
Table 10.4 High-level training needs assessment
Table 10.5 Individual departmental training needs assessment
Table 10.6 Employee specific training needs assessment
Table 10.7 Content development
Table 10.8 Custom versus tailored training
Table 10.9 Managed training services
Table 11.1 Public, private, onsite and workshop summary
Table 12.1 Aims, goals and objectives
Table 12.2 Objectives writing recommendations
Table 12.3 Development time per one hour of content by modality
Table 12.4 eLearning clarification
Table 12.5 Justifying the value of a training investment
Table 13.1 Certification development process
Table 13.2 Sample stem and alternative answers
Table 14.1 Developing business metrics
Table 14.2 Training-specific metrics
Table 14.3 Investment and run-time costs
Table 15.3 Earnings before taxes
Table 15.4 Purpose and benefits of a budget plan
Table 16.1 Typical learning administrator job specification
Table 17.1 Sample description of standard terms and conditions
Table 17.2 Useful import and export links
Table 18.1 Training infrastructure basic requirements
Table 18.2 LMS and LCMS functional differences