Chapter 10
1. Pratap Ravindran, “Importance of Good Corporate Governance,” The Hindu Businessline, 1 July 2001, available at www.blonnet.com/businessline/2000/07/01/stories/040144ju.htm
2. Ibid.
3. Center for Advancement of Public Policy, “The Center for Advancement of Public Policy: For Equity and Accountability,” available at www.capponline.org/
4. Center for Advancement of Public Policy, “The Stakeholder Alliance: The Sunshine Standards,” available at www.capponline.org/sunstds.html
5. Francis Cherunilam, Business Environment, Text & Cases (Mumbai: Himalaya Publishing House, 2004).
6. Ibid.
7. Ibid.
8. Janet Campbell, “Consumer Protection: The Alaska Perspective,” Alaska Public Interest Research Group, available at www.akpirg.org/Publications/akconsum.pdf
9. “Ralph Nader,” Soylent Communications, 2008, available at www.nndb.com/people/788/000023719/
10. United Nations Development Programme, Human Development Report 1998 (Oxford, UK: Oxford University Press, 1998), p. 63.
11. Guidelines to Consumers, Rights and Responsibilities, 1987, M. R. Pai Forum of Free Enterprise, Mumbai.
12. T. Thomas, “Chairman’s Address to Shareholders,” Company’s 44th Shareholders’ Annual General Body Meeting in Mumbai, 1997.
13. Suresh Bedi, Business Environment (New Delhi: Excel Books, 2004).
14. Indianetzone “Ulhasnagar, Maharashtra” www.indianetzone.com/6/ulhasnagar.htm
15. Special correspondent “20 Percent of Petroleum Products sold in Chennai is Adulterated,” The Hindu, 25 June 2006, Available www.hindu.com/2006/06/25/stories/2006062508200400.htm
16. India Corruption Study 2005, “Corruption in PDS: Business Out of Poverty,” livemint.com, available at www.livemint.com/2007/05/02173004/Corruption-in-PDS-business-ou.html and www.livemint.com/2007/05/02173004/8A14611E-FE74-48AC-B213-FF8D7FD049C6ArtVPF.pdf May 3
17. Amit Srivastava, “India Resource Center Response to Coca-Cola”, India Resource Center, 24 July 2004, available at www.indiaresource.org/campaigns/coke/2004/responsetocokejuly2404.html
18. Santosh Chowdhury, “RBI Annoyed With Public-Sector Banks,” The Hindustan Times, 3 March 2007, available at www.freelists.org/archives/anupsen/03-2007/msg00003.html
19. Noemie Bisserbe and Jeetha D’Silva, “Stock Check: Counterfeits Reigning on Store Shelves,” Economic Times, 4 July 2006.
20. Ibid.
21. Staff correspondent, “Stringent Laws Sought to Tackle Counterfeiters,” The Hindu, 2 August 2006, available at www.hindu.com/2006/08/02/stories/2006080205921600.htm
22. Citizen Services, “The Consumer Protection Act, 1986,” eHimapurti, available at admis.hp.nic.in/ ehimapurti/cpa1986.htm
23. See Note 13.
24. Ibid.
25. S. K. Misra and V K. Puri, Economic Environment of Business (New Delhi: Himalaya Publishing House, 2003).
26. See Note 13.
27. See Note 25.
28. Alpana Killawala, “RBI Constitutes a New Customer Service Department,” Reserve Bank of India, 2006, available at www.rbi.org.in/scripts/BS_PressReleaseDisplay.aspx?prid=15011
29. N. S. Vageesh, “A Code for Better Customer Services,” 10 July 2006, The Hindu Business Line, available at www.thehindubusinessline.com/2006/07/10/stories/2006071001101400.htm
30. Express News Service, “Whither Consumer Disputes Redressal,” New Indian Express, Chennai Edition, 7 July 2006.
1. Amoul R. G. C. Samy, Biju Balendran and V M. Rajasekhara Bhat, “Business Ethics & Unethical Practices (Ms. Wockhardt Ltd.),” LIBA, Chennai, 2006, unpublished.
2. Ibid.
3. Ibid.
4. Ibid.
5. Ibid.
6. Sudhir Kumar, “FMRAI’s Countrywide Strike Against Victimisation,” People’s Democracy (Vol. XXVII, No. 20, 2003), available at http://pd.cpim.org/2003/0518/05182003_fmrai.htm
7. Ibid.
8. Ibid.
9. Charan Singh Virdi, “Medical Reps to Campaign Against Drug Companies,” People’s Democracy (Vol. XXVIII, No. 44), available at http://pd.cpim.org/2004/1031/10312004_punjab.htm
10. Ibid.
11. See Note 1.
12. Ibid.
13. Ibid.