Contents
And why it’s important.
By Daniel Goleman
2. Why Compassion Is a Better Managerial Tactic Than Toughness
An angry response erodes loyalty and trust.
By Emma Seppala
3. What Great Listeners Actually Do
Understand the other person’s emotions.
By Jack Zenger and Joseph Folkman
4. Empathy Is Key to a Great Meeting
Grasp the conflicts in the group.
By Annie McKee
5. It’s Harder to Empathize with People If You’ve Been in Their Shoes
You have to work harder to focus on their needs.
By Rachel Ruttan, Mary-Hunter McDonnell, and Loran Nordgren
6. Becoming Powerful Makes You Less Empathetic
Ask for feedback to stay down-to-earth.
By Lou Solomon
7. A Process for Empathetic Product Design
Focus on people.
By Jon Kolko
8. How Facebook Uses Empathy to Keep User Data Safe
Understand the people you’re protecting.
By Melissa Luu-Van
It’s exhausting.
By Adam Waytz
10. What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence
Beyond empathy.
An interview with Daniel Goleman by Andrea Ovans