Index
Numbers
A
absorption mode, project endings, 212
accept risk response, 129
accounting concepts, 61-62
accumulated depreciation, 62
accuracy, 105
achievement theory, 153
acquire project team process, 148
acquisition
resources, 309
staff, 148
action, preventive versus corrective, 140
activities
administrative closure, 288
authorization, 282
completion, checking, 203
defining, 84
dependencies, 85-87
direct and manage project execution process, 139
durations, estimating, 90-91
early completion, 315
executing process group, 137
initiating process group, 47-48
lag, 284
network diagrams, 85-87
performance, 289
planning, 69
product verification, 288
resources, estimating, 88-89
schedule development, 91-93
critical paths, 92
floats, 92-93
inputs, outputs, tools, 91
resource allocation, 93
sequencing, 85
team-building, 150
activity-on-node. See AON diagrams
ACWP (actual cost of the work performed), 183
addition mode, project endings, 212
adjourning phase (team development), 150, 154
administration
affinity diagrams, quality planning, 110
allocating resources, 93
alternatives analysis, 89
analogous estimating
activity durations, 90
costs, 98
analysis
alternatives, 89
contracts, 205
decision tree, 127
process, 144-145
qualitative risk, 125-126, 299
quantitative risk, 126-127
root cause, 145
stakeholders, 57
AON (activity-on-node) diagrams
activity dependencies, 87
critical paths, 92
floats, 92-93
nodes, 86
applying
project management knowledge, 21
quality assurance, 145
approved change requests (quality assurance), 144
aspirational standards (PMI Code of Ethics and Professional Conduct), 218
fairness, 228
honesty, 234
respect, 224
responsibility, 221
assets, organizational process, 31
assigning
project managers, 48
authority (PMBOK), 280
automatic change approvals, 294
avoid risk response, 129
B
BAC (budget at completion), 183, 311
Baldrige, Howard Malcolm, 107
BCR (benefit cost ratio), 61
BCWS (budget cost of work schedule), 183, 311
benchmarking, 146
benefits
conflicts, 289
continuous improvement, 144
measurement methods, 53
monitoring and controlling, 171
bidder conference, 164-165
Blanchard, Ken, 153
boundaries, 47
brainstorming, quality planning, 110
breach of contract, 210
constraints, 38
creating, 99
management reserves, 314
monitoring and controlling
control costs process, 182
tools, 183
variances, identifying, 184-185
C
calculating
BCWS, 311
communication channels, 158, 192, 305
earned value analysis, 183
estimated at completion costs, 312
expected values of outcomes, 283
PV, 311
capability maturity model (CMM), 107
categories, risks, 123
cause-and-effect diagrams, 186, 281, 310
changes
approvals, 294
controls, 173-174
PMBOK Guide, Fourth Edition, 21-23
requests, 291
approved, 144
collections, 176
channels (communication), 158, 192, 305
charters, 299
creating, 49
defined, 49
develop project charters, 51-52
features, 286
format, 49
input/output, 52
issuing, 52
tools, 52
charts, quality control, 186-187
choosing processes, 41
close contract process, 204
close procurements process, 203, 289
close project or phase process, compared, 201-202
human factor, 203
inputs, outputs, tools, 204
closing
conclusion states, 211
criteria, 206
defined, 199
early termination reasons, 206
ending projects, 211
final review meetings, 212
flow, 201
formal acceptance, 207
inputs, 202
lessons learned, 208-209
participants, 207
process group, 39
audits, 205
contracts, 204-205
early contract terminations, 205
ending, 209-211
human factor, 203
inputs, outputs, tools, 204
product/service verifications, 204
reviewing contracts, 205
vendor replacement plans, 205
vendor/provider knowledge, 204
task/activity completion, checking, 203
team members, releasing, 211
unfinished tasks, 202
administrative, 303-305
procurement, 314
CMM (capability maturity model), 107
collaboration, 300
collapsed mode, project endings, 211
collect requirements process, 76
collective agreements, 209
co-locations (team development), 151
communication
audiences, 192
formal/informal, 192
management
channels, 158
communication methods, 159
distribution tools, 160
information gathering and retrieval tools, 160
project manager responsibilities, 157
stakeholders, expectations, 161
stakeholders, informing, 158
message delivery, 192
performance, 191-192
procurement administration, 196
relationships, 283
teams, 284
compromise, 298
concessions, determining, 301
conclusion states (projects), 211
conduct procurements process, 164-165
conduct responsibilities, 222
configuration management, 292
conflicts
benefits, 289
forcing resolution, 314
interest (PMI Code of Ethics and Professional Conduct), 229-231
communication, 230
family relationships, 229
identifying, 229
inappropriate compensation, 230
inflating hours worked/hourly rates, 230
interpersonal, 231
recognizing, 231
conformance inspections (quality), 309
constraints (projects), 37-38
contingency theory, 153
continuous improvement, 106, 144
contractor conference, 164
contracts
analyzing, 205
breaches, 210
closing, 204
cost reimbursable, 313
early terminations, 205
ending, 209-210
fixed price, 282
lump sum, 282
reviewing, 205
SOW, 132-134
control costs process, 140, 182
control schedule process, 140, 181
control scope process, 140, 176
controlling
budgets
control costs process, 182
tools, 183
changes
causing factors, 171
requests, evaluating, 173-174
communication, 191-192
control processes, 172
costs, 294
elements, 169
feedback loops, 175
framework, 171
importance, 171
input requirements, 173
procurements, 195-196
project work processes, 140
projects, 300
quality, 306
controlling, 185-186
measuring, 186-187
effects, determining, 193
evaluating, 194
monitor and control risk process, 193
registers, 194
reserves, 195
response plans, 194
triggers, 194
schedules
control schedule process, 181
tools, 183
scope
baselines, 176-177
controlling, 176
verifying, 175
variances, 184-185
COQ (cost of quality), 108
core values (PMI Code of Ethics and Professional Conduct), 217-218
fairness, 228
aspirational standards, 228
conflicts of interest, 229-231
mandatory standards, 228
honesty, 233-234
respect, 224
aspirational standards, 224
impact, 225
mandatory standards, 225
responsibility, 221
aspirational standards, 221
conduct, 222
ethics complaints, 222
mandatory standards, 221
corrective actions
defined, 181
preventive action, compared, 140, 282
costs
accumulated depreciation, 62
aggregation, 304
BAC, 311
BCR, 61
budgets, creating, 99
change impact, 34
controlling, 294
depreciation, 62
direct, 62
fixed, 62
indirect, 62
IRR, 61
levels, 292
life cycle, 62
monitoring and controlling
control costs process, 182
tools, 183
NPV, 61
opportunity, 61
payback period, 61
performance index (CPI), 183, 295
planning, 69
present value, 61
reimbursable contracts, 134, 313
sunk, 61
total contract, 305
variable, 62
working capital, 62
CPI (cost performance index), 183, 295
criteria, closing, 206
critical chain method, 92
critical path method, 92
critical paths, 285
resources/overtime, adding, 313
schedule development, 92
D
databases, 160
decision tree analysis, 127
decomposition, 290
define activities process, 84
define scope process, 77
deliverables
defined, 201
messages, 192
project execution, 139
The Deming Cycle theory, 107
Deming, Dr. W. Edward, 107
dependencies
activities, 85-87
internal, 293
deterioration mode, project endings, 212
determine budget process, 99
developing
human resource plans, 113
project charters, 51-52
project teams, 149
formation theory, 153-154
inputs, outputs, tools, 149
phases, 150
project manager responsibilities, 149
tools, 150
schedules, 91-93
critical paths, 92
floats, 92-93
inputs, outputs, tools, 91
resource allocation, 93
diagrams
Ishikawa, 186
network, 303
quality control, monitoring, 186-187
dictionaries (WBS), 79
direct and manage project execution process, 139
direct costs, 62
directing project execution, 139
distributing information tools, 158-160
document repositories, 160
documentation, 286
durations
activities, 90-91
PDM diagram nodes, 86
E
early and late project life cycle comparisons, 34
early contract terminations, 205-206
early finish node (PDM diagrams), 86
early start node (PDM diagrams), 86
earned value. See EV
earned value management (EVM), 296
earned value technique (EVT), 290
electronic databases, 160
end user needs statements, 295
ending
contracts, 209-210
initiating process group, 48
procurements, 209-211
enhance risk response, 129
enterprise
environment, 30
material impact risk, 193
programs, 284
activities
durations, 90-91
resources, 88-89
analogous
activity durations, 90
costs, 98
at completion, 183
parametric, 310
activity durations, 90
costs, 98
three-point
activity durations, 90
costs, 98
top-down, 89
ethics complaints, responsibilities, 222
analysis, 304
calculating, 183
variables, 184
variances, identifying, 184-185
calculating, 286
management (EVM), 296
technique (EVT), 290
evaluating
proposals
criteria, 164
scorecard example, 166
risks, 194
EVM (earned value management), 296
EVT (earned value technique), 290
exam, test-taking tips, 237-238
execution
activities, 137
directing and managing, 139
initiating process group activities, 47
monitoring/controlling activities impact, 140
network diagrams, 303
phase, 287
process group, 39
procurements
conduct procurements process, 164-165
proposal evaluation criteria, 164
proposal evaluation scorecard example, 166
source selection tools, 165
project manager responsibilities, 139
quality assurance, 143
applying, 145
approved change requests, 144
continuous improvement, 144
inputs, outputs, tools, 144
process analysis, 145
quality audits, 145
quality control measurements, 144
work performance information, 144
expectancy theory, 152
expectations (stakeholders), 161
expected values (outcomes), calculating, 283
experience of professional services (honesty), 234
expert judgment, 54
charters, 54
project management plans, 73
seller selection, 165
expert power, 151
exploit risk response, 129
external risks, 123
F
failure risks, 292
fairness (PMI Code of Ethics and Professional Conduct), 228
aspirational standards, 228
conflicts of interest, 229-231
communication, 230
family relationships, 229
identifying, 229
inappropriate compensation, 230
inflating hours worked/hourly rates, 230
interpersonal, 231
recognizing, 231
mandatory standards, 228
family members, hiring, 288
fast tracking, 302
feedback
loops, 175
requesting, 285
FFP (firm fixed price) contracts, 134
Fiedler, Fred, 153
final review meetings, 212
finish-to-finish dependencies, 87
finish-to-start dependencies, 87
finish-to-start precedence relationship, 293
firm fixed price (FFP), 134
Fishbone diagrams, 186, 281, 310
fixed costs, 62
fixed price contracts, 282
fixed price incentive (FPIF) contracts, 134
fixed price with economic price adjustment (FP-EPA) contracts, 134
floats, schedule development, 92-93
FMs (functional managers), 29
force field analysis, quality planning, 110
foreign vendors, 293
formal acceptance, 207
formal communication, 192
formation of teams theory, 153-154
formatting project charters, 49
forming phase (team development), 150, 154
FP-EPA (fixed price with economic price adjustment) contracts, 134
FPIF (fixed price incentive) contracts, 134
frozen structures/processes, 175
functional managers (FMs), 29
functional organization structure, 29
G
general accounting concepts, 61-62
gold plating, 174
grade, 105
ground rules (team development), 151
grouping
processes. See process groups
projects, 20
H
Herzberg, Fredrick, 152
hierarchy
needs, 152
WBS, 78
hiring family members, 288
histograms, 297
honesty (PMI Code of Ethics and Professional Conduct), 233-234
human factor, 203
human resources
closing participants, 207
communication, 284
channels, 158
distribution tools, 160
information gathering and retrieval tools, 160
methods, 159
project manager responsibilities, 157
conflicts, 288
feedback, 285
happiness, 312
hiring family members, 288
levels, 292
overtime, 296
planning, 305
developing, 113
graphical representations, 114
matrix-based representations, 114
tools, 114
releasing at closing, 211
staff assignments, 304
subordinate-centered leadership, 285
teams
acquisition, 148
assignments, 149
management, 151-153
power, 151
virtual, 149
I
identifying
risks, 124-125
stakeholders, 56-57
input/output/tools, 56
stakeholder analysis, 57
stakeholder influence/interest, 57
Imai, Masaaki, 106
inappropriate compensation, 230
independent estimates (procurements), 165
indirect costs, 62
influences
organizations, 28
informal communication, 192
information gathering and retrieval tools, 160
initiating, 39
accounting concepts, 61-62
activities, executing, 47
ending, 48
function, 47
inputs, 48
MBO techniques, 60
processes, 66
project charters, 49
project manager assignment, 48
stakeholder identification, 56-57
starting, 47
inputs (processes)
acquire project team, 148
administer procurements, 195
charters, 52
close procurements, 204
close project or phase, 201
collect requirements, 76
conduct procurements, 164
control costs, 182
control schedule, 181
control scope, 176
define activities, 84
define scope, 77
determine budget, 99
develop human resource plan, 113
develop project team, 149
develop schedule, 91
direct and manage project execution, 139
distribute information process, 158
estimate activity durations, 90
estimate activity resources, 89
estimate cost process, 97
expert judgment, 54
identify risks, 124
initiating process group, 48
manage project team, 152
manage stakeholder expectations, 161
monitor and control project work, 173
monitor and control risks, 193
perform integrated change control, 173
perform qualitative risk analysis, 126
perform quality assurance, 144
perform quality control, 185
perform quantitative risk analysis, 126
plan communications, 118
plan procurements, 133
plan quality, 105
plan risk management, 123
plan risk responses, 128
project management plans, 72
quality assurance, 144
report performance, 191
sequence activities, 85
stakeholder identification, 56
verify scope, 175
WBS, 77
internal dependencies, 293
interpersonal
conflicts of interest, 231
skills (team development), 150
IRR (internal rate of return), 61
Ishikawa diagrams, 186, 281, 310
issuing project charters, 52
J–K
Juran, Joseph, 107
Kaizen theory, 106
kickbacks, 230
knowledge (projects), 34
L
lag, 284
late and early project life cycle comparisons, 34
late finish node (PDM diagrams), 86
late start node (PDM diagrams), 86
leadership, subordinate-centered, 285
legitimate power, 151
lessons learned, 208-209
leveling resources, 93, 115, 307
life cycles (projects), 33-36
early and late comparisons, 34
knowledge and risk relationship, 34
phases, 34-35
processes relationship, 40
stakeholder influence, 34
lump sum contracts, 282
M
make/buy decisions (procurement management), 133
Malcom Baldrige Award, 107
manage project team process, 152
manage stakeholder expectations process, 161
management by objectives (MBO), 60
management reserves, 314
mandatory standards (PMI Code of Ethics and Professional Conduct), 218
fairness, 228
honesty, 234
respect, 225
responsibility, 221
manual filing systems, 160
Maslow, Abraham, 152
materials management, 316
mathematical models, 53
matrix
diagrams, 110
organizations, 29
structures, 292
MBO (management by objectives), 60
McClelland, David, 153
measuring quality control, 186-187
message delivery, 192
communication, 159
project execution, 139
project management, 54
milestones, 173
mitigate risk response, 129
monitor and control project work process, 173
monitor and control risk process, 140, 193-195
monitoring and controlling, 39
budgets
control costs process, 182
tools, 183
changes
causing factors, 171
requests, evaluating, 173-174
communication, 191-192
control processes, 172
costs, 294
elements, 169
feedback loops, 175
framework, 171
importance, 171
input requirements, 173
procurements, 195-196
project work processes, 140
projects, 300
quality, 306
controlling, 185-186
measuring, 186-187
effects, determining, 193
evaluating, 194
monitor and control risk process, 193
registers, 194
reserves, 195
response plans, 194
triggers, 194
schedules
control schedule process, 181
tools, 183
scope
baselines, 176-177
controlling, 176
verifying, 175
variances, 184-185
motivation theories, 152-153
moving between life cycle phases, 35
N
naming processes, 22-23
negative risk responses, 128
negotiating procurements, 165
net present value (NPV), 61
network diagrams, 85
paths of execution, 303
PDM, 85-87
activity dependencies, 87
critical paths, 92
floats, 92-93
nodes, 86
project task management, 87
nodes (PDM diagrams), 86
nominal group techniques, quality planning, 110
norming phase (team development), 150, 154
NPV (net present value), 61
numbering processes, 41
O
objectives (project), 306
OBS (organizational breakdown structure), 114
OPM3 (Organizational Project Management Maturity Model), 107
opportunity costs, 61
influences on projects, 28
process assets, 31
risks, 123
structures, 28
compared, 29-30
functional, 29
matrix, 29
projectized organizations, 29
Ouchi, William, 153
outputs (processes)
acquire project team, 148
administer procurements, 195
charters, 52
close procurements, 204
close project or phase, 201
collect requirements, 76
conduct procurements, 164
control costs, 182
control schedule, 181
control scope, 176
define activities, 84
define scope, 77
determine budget, 99
develop human resource plan, 113
develop project charter, 52
develop project team, 149
develop schedule, 91
direct and manage project execution, 139
distribute information, 158
estimate activity durations, 90
estimate activity resources, 89
estimate cost, 97
identify risks, 124
initiating processes, 66
manage project team, 152
manage stakeholder expectations, 161
monitor and control project work, 173
monitor and control risks, 193
perform integrated change control, 173
perform qualitative risk analysis, 126
perform quality assurance, 144
perform quality control, 185
perform quantitative risk analysis, 126
plan communications, 118
plan procurements, 133
plan quality, 105
plan risk management, 123
plan risk responses, 128
project management plans, 72
report performance, 191
sequence activities, 85
stakeholder identification, 56
verify scope, 175
WBS, 77
P
parametric estimating, 310
activity durations, 90
costs, 98
Pareto’s Law, 313
paths of execution (network diagrams), 303
payback periods, 61
PDCA (Plan-Do-Check-Act) cycle, 107
PDM (precedence diagramming method) diagrams, 85-87
activity dependencies, 87
critical paths, 92
floats, 92-93
nodes, 86
perform integrated change control process, 140, 173
perform qualitative risk analysis process, 126
perform quality assurance process, 144-145
perform quality control process, 140, 185
perform quantitative risk analysis process, 126
performance
activities, 289
communicating, 191-192
professional services (honesty), 234
specifications, 313
PERT (Program Evaluation and Review Technique), 91
phases
project life cycles, 34-35
team development, 150
plan communications process, 117
plan procurements process, 133
plan quality process
inputs, outputs, tools, 105
key concepts, 106
plan risk management process, 123
plan risk responses process, 128
Plan-Do-Check-Act (PDCA) cycle, 107
planned value (PV), 183, 295, 311
activities, 69
defining, 84
dependency, 85
duration estimations, 90-91
network diagrams, 85-87
resource estimations, 88-89
schedule development, 91-93
sequencing, 85
budgets, creating, 99
decomposition, 290
developing, 113
graphical representations, 114
matrix-based representations, 114
tools, 114
importance, 67
process interactions, 67
procurement management, 132
contract statement of work, 134
contract types, 134-135
inputs, outputs, tools, 133
key concepts, 132
make/buy decisions, 133
plan development, 135
progressive elaboration, 84
project management plans, 69
expert judgment, 73
inputs/outputs, 72
purpose, 71
subsidiary plans, 71-72
tools, 72
purpose, 69
quality
approaches, 108
control charts, 109
COQ, 108
grade, compared, 105
inputs, outputs, tools, 105
key concepts, 106
Plan-Do-Check-Act (PDCA) cycle, 107
process comparisons, 109
project manager responsibilities, 104
theories, 106-107
risk management, 122-124
categories, 123
decision tree analysis, 127
identifying risks, 124-125
impact, 123
key concepts, 121
monitoring/controlling, 129
plan risk management process, 123
probabilities, 123
qualitative analysis, 125-126
quantitative analysis, 126-127
RBS, 123
responses, 128-129
requirements, collecting, 76
scope, defining, 77
staffing, 115
WBS, 77
dictionary, 79
hierarchy, 78
inputs, outputs, tools, 77
work packages, creating, 78
PMBOK (Project Management Body of Knowledge), 17, 280
PMBOK Guide, Fourth Edition
changes, 21-22
knowledge area, 23
process names, 23
PMI (Project Management Institute), 17, 217
PMI Code of Ethics and Professional Conduct, 216, 302, 314
aspirational standards, 218
core values, 217-218
fairness, 228
aspirational standards, 228
conflicts of interest, 229-231
mandatory standards, 228
finding, 217
honesty, 233-234
mandatory standards, 218
respect, 224
aspirational standards, 224
impact, 225
mandatory standards, 225
responsibility, 221
aspirational standards, 221
conduct, 222
ethics complaints, 222
mandatory standards, 221
PMI Practice Standard for Work Breakdown Structures guide, 78
PMIS (project management information system), 54, 139
PMOs (project management offices), 20
portfolios, 20
position description, human resource planning, 114
positive risk responses, 128
post implementation reviews, 284
pre-bid conference, 164
precedence diagramming method. See PDM diagrams
precedence relationships, 293
precision, 105
present value, 61
presenting problems to management, 282
preventive actions
corrective actions, compared, 140, 282
defined, 181
prioritization matrices, 110
probabilities (risks), 123, 193
problems, presenting to management, 282
closing, 39
flow, 201
inputs, 202
task/activity completion, checking, 203
unfinished tasks, 202
corresponding knowledge areas, 41-42
executing, 39
activities, 137
directing and managing activities, 139
directing and managing inputs, outputs, tools, 139
monitoring/controlling activities impact, 140
quality assurance, 143-145
flow, 39
initiating, 39
accounting concepts, 61-62
activities, executing, 47
ending, 48
function, 47
identify stakeholders process, 56-57
inputs, 48
MBO techniques, 60
project charters, 49
project manager assignment, 48
starting, 47
interactions, 40
monitoring and controlling, 39
activities, 173
budgets, 182-183
change causing factors, 171
communication, 191-192
control processes, 172
feedback loops, 175
framework, 171
monitor and control project work process, 173
perform integrated change control process, 173-174
procurements, 195-196
quality, 185-187
risks, 193-195
schedules, 181-183
scope, 175-177
variances, 184-185
budgets, 99
communication, 117
defining activities, 84
duration estimations, 90-91
human resources, 113-114
importance, 67
interactions, 67
network diagrams, 85-87
procurement management, 132-135
project management plans, 69-72
purpose, 69
quality, 104-110
resource estimations, 88-89
risk management, 121-129
rolling wave planning, 84
schedule development, 91-93
sequencing activities, 85
staffing, 115
WBS, 77-79
risk management, 306
processes
acquire project team, 148
administer procurements, 140, 195-196
analysis, 144-145
choosing, 41
close contract, 204
close project or phase process, compared, 202
human factor, 203
inputs, outputs, tools, 204
close project or phase, 201-202
collect requirements, 76
conduct procurements, 164-165
control, 172
define activities, 84
define scope, 77
determine budget, 99
develop project charter, 51-52
develop project team, 149
develop schedule, 91-93
critical paths, 92
floats, 92-93
inputs, outputs, tools, 91
resource allocation, 93
direct and manage project execution, 139
distribute information, 158
estimate activity durations, 90-91
estimate activity resources, 89
estimate cost, 97-98
frozen, 175
grouping by group and knowledge areas, 41-42
groups, 35
human resource management
develop human resource plan, 113
tools, 114
identify risks, 124-125
initiating, 66
life cycle relationship, 40
manage project team, 152
manage stakeholder expectations, 161
monitor and control project work, 173
monitor and control risks, 140, 193-195
monitoring and controlling project work, 140
names, 22-23
numbering, 41
organizational assets, 31
perform integrated change control, 140, 173
perform qualitative risk analysis, 126
perform quality assurance, 144-145
perform quality control, 140, 185
perform quantitative risk analysis, 126
plan communications, 117
plan procurements, 133
plan quality
inputs, outputs, tools, 105
key concepts, 106
plan risk management, 123
plan risk responses, 128
project charters, 49
quality, comparing, 109
scope management
requirements, collecting, 76
scope, defining, 77
sequence activities, 85
staffing management, 115
WBS, 77
dictionary, 79
hierarchy, 78
inputs, outputs, tools, 77
work packages, creating, 78
procurements, 132
administration, 195-196
audits, 205
audits, 205
contract analysis, 205
contracts, 204
early contract terminations, 205
human factor, 203
inputs, outputs, tools, 204
product/service verifications, 204
reviewing contracts, 205
vendor replacement plans, 205
vendor/provider knowledge, 204
contracts, 134-135
ending, 209-211
execution
conduct procurements process, 164-165
proposal evaluation criteria, 164
proposal evaluation scorecard example, 166
source selection tools, 165
foreign vendors, 293
inputs, outputs, tools, 133
key concepts, 132
make/buy decisions, 133
negotiations, 165
plan development, 135
product verification, 204, 288
productivity, 308
Program Evaluation and Review Technique (PERT), 91
programs
defined, 20
enterprise, 284
grouping, 20
progressive elaboration, 34, 84
Project Cost Management knowledge area, 24
Project Human Resource Management knowledge area, 24
Project Integration Communications knowledge area, 24
Project Integration Management knowledge area, 24
Project Management Body of Knowledge (PMBOK), 17
project management information system (PMIS), 54, 139
Project Management Institute (PMI), 17, 217
project management offices (PMOs), 20
project managers
accounting concepts, 61-62
assigning, 48
final review meetings, 212
human resources responsibilities, 112
involvement, 284
management by objectives, 60
PMO support, 20
quality responsibilities, 104
referent power, 151
responsibilities, 302
communication, 157
closing projects, 207
execution, 139
performance, 289
stakeholder expectations, managing, 161
success, 307
teams, 148-149
roles and responsibilities, 37, 59
Project Procurement Management knowledge area, 24
Project Quality Management knowledge area, 24
Project Risk Management knowledge area, 24
Project Scope Management knowledge area, 24
Project Time Management knowledge area, 24
projectized organizations, 29
projects
authorization, 49
boundaries, 47
charters
creating, 49
defined, 49
develop project charter process, 51
features, 286
format, 49
input/output, 52
issuing, 52
process, 52
tools, 52
constraints, 37-38
defined, 19
ending, 211
enterprise environment, 30
grouping, 20
organizations, 28
life cycles, 33-36
cost changes, 34
early and late comparisons, 34
knowledge and risk relationship, 34
moving between phases, 35
phases, 34
processes relationship, 40
stakeholder influence, 34
management
applying, 21
communication tools, 160
defined, 20
framework, 18
knowledge areas, 23-24
methodology, 54
risks, 123
modes, 286
objectives, 306
organizational influences, 28
production, 19
requirements, 287
revenue, 28
selecting, 53
accounting, 61
benefit measurement methods, 53
mathematical models, 53
sponsors, 28
closing projects, 207
final review meetings, 212
responsibilities, 294
timeframes, 19
values, 182
proposals, evaluating
criteria, 164
scorecard example, 166
techniques, 165
purchase order contracts, 134
pure risks, 194
Q
qualifications of professional services (honesty), 234
qualitative risk analysis, 125-126, 299
quality
approaches, 108
applying, 145
approved change requests, 144
continuous improvement, 144
defined, 287
inputs, outputs, tools, 144
process analysis, 145
quality, 143-145
teams, 207
work performance information, 144
audits, 145
conformance inspections, 309
constraints, 38
charts, 109
inputs/outputs, 185
measurements, 144
quality assurance, compared, 143
tools, 186
COQ, 108
costs, 308
definition, 312
grade, compared, 105
inputs, outputs, tools, 105
key concepts, 106
management, 106
monitoring, 186-187
Plan-Do-Check-Act (PDCA) cycle, 107
planning, 311
process comparison, 109
productivity, 308
responsibilities, 104
testing, 290
theories, 106-107
tools, 110
quantitative risk analysis, 126-127
quotation requests, 315
R
RACI (responsibility assignment matrix), 114
RAM (responsibility assignment matrix), 114
RBS (risk breakdown structure), 114, 123
RBS (resource breakdown structure), 114
receiving, 290
recognition (team development), 151
referent power, 151
relationships
communications, 283
life cycle and processes, 40
precedence, 293
project knowledge and risk, 34
reports
lessons learned, 208-209
S curves, 307
requests
change
approved, 144
collections, 176
controls, evaluating, 173-174
feedback, 285
quotation, 315
requirements (projects), 287
resolving conflicts, 314
resources
acquisition, 309
activities, estimating, 88-89
allocating, 93
breakdown structure (RBS), 114
constraints, 38
materials management, 316
smoothing out over multiple periods, 281
respect (PMI Code of Ethics and Professional Conduct), 224
aspirational standards, 224
impact, 225
mandatory standards, 225
response plans, risks, 128-129, 194
responsibilities
assignment matrices, 114
PMI Code of Ethics and Professional Conduct, 221
aspirational standards, 221
conduct, 222
ethics complaints, 222
mandatory standards, 221
project initiators, 49
closing projects, 207
communication, 157
execution, 139
human resources, 112
involvement, 284
performance, 289
quality, 104
stakeholder expectations, managing, 161
success, 307
teams, 148-149
project sponsors, 294
revenue, 28
contracts, 205
post implementation, 284
rewards, 151
risks
breakdown structure (RBS), 114, 123
constraints, 38
effects, determining, 193
enterprise material impacts, 193
evaluation, 194
failure, 292
highest, 281
knowledge, 34
categories, 123
decision tree analysis, 127
identifying risks, 124-125
impact, 123
key concepts, 121
monitoring/controlling, 129
plan risk management process, 123
probabilities, 123
qualitative analysis, 125-126
quantitative analysis, 126-127
RBS, 123
responses, 128-129
methodologies, 122
monitoring and controlling, 193-195
qualitative analysis, 299
reserves, 195
response plans, 194
share, 306
total project risk, 283
utility theory, 194
roles. See also responsibilities
project initiators, 49
rolling wave planning, 84, 293
root cause analysis, 145
S
schedules
constraints, 38
developing, 91-93
critical paths, 92
floats, 92-93
inputs, outputs, tools, 91
resource allocation, 93
fast tracking, 302
monitoring and controlling
control schedule process, 181
tools, 183
network diagrams, 87
overtime, 296
performance index (SPI), 183, 296
scope, 300
constraints, 38
controlling, 176
defining, 77
requirements, collecting, 76
verifying, 175
SEI (Software Engineering Institute), 107
selecting
projects, 53
accounting, 61
benefit measurement methods, 53
mathematical models, 53
sources, 301
conduct procurements process, 164-165
proposal evaluations, 164-166
tools, 165
weighting system, 166
sequence activities process, 85
service verifications, 204
situational leadership, 153-154
Six Sigma, 107
slack node (PDM diagrams), 86
smoothing resources out over multiple periods, 281
Software Engineering Institute (SEI), 107
sources, selecting, 301
conduct procurements process, 164-165
proposal evaluations, 164-166
tools, 165
weighting system, 166
SOW (statement of work), 132
contracts, 134
defined, 289
vendors, 285
SPI (schedule performance index), 183, 296
sponsors, 28
closing projects, 207
final review meetings, 212
responsibilities, 294
staffing
acquiring, 148
closing participants, 207
communication, 284
channels, 158
distribution tools, 160
information gathering and retrieval methods, 160
methods, 159
project manager responsibilities, 157
conflicts, 288
development, 149
formation theory, 153-154
inputs, outputs, tools, 149
phases, 150
project manager responsibilities, 149
tools, 150
family members, 288
feedback, 285
happiness, 312
levels, 292
managing, 151-153
overtime, 296
power, 151
releasing at closing, 211
subordinate-centered leadership, 285
virtual teams, 149
stakeholders, 36-37
communication
channels, 158
distribution tools, 160
formal/informal, 192
information gathering and retrieval tools, 160
informing, 158
methods, 159
project manager responsibilities, 157
expectations, managing, 161
identifying, 56-57
start-to-finish dependencies, 87
start-to-start dependencies, 87
starting/ending dates, 19
starvation mode, project endings, 212
statement of work. See SOW
statements, end user needs, 295
storming phase (team development), 150, 154
straight-line depreciation, 62
structures, organizational, 28
compared, 29-30
functional, 29
matrix, 29
projectized, 29
subordinate-centered leadership, 285
subsidiary plans (project management plan), 71-72
sunk costs, 61
SV (schedule variance), 183, 288, 295, 306
T
T&M (time and material) contracts, 134
Taylor, F.W., 106
teams
acquiring, 148
building activities, 150
closing participants, 207
communication, 284
channels, 158
distribution tools, 160
information gathering and retrieval tools, 160
methods, 159
project manager responsibilities, 157
conflicts, 288
developing, 149
formation theory, 153-154
inputs, outputs, tools, 149
phases, 150
project manager responsibilities, 149
tools, 150
family members, 288
feedback, 285
happiness, 312
management, 151-153
overtime, 296
power, 151
quality assurance, 207
releasing at closing, 211
subordinate-centered leadership, 285
virtual, 149
technical risks, 123
test-taking tips, 237-238
testing quality, 290
theories
motivation, 152-153
quality, 106-107
team formation, 153-154
theory X, 313
theory Z, 153
three-point estimating
activity durations, 90
costs, 98
time. See schedules
time and material (T&M) contracts, 134
timeframes, 19
too much information questions, 281
tools
charters, 52
communication, 160
human resources
acquisition, 148
planning, 114
monitoring and controlling budgets/schedules, 183
perform qualitative risk analysis, 126
perform quantitative risk analysis, 126
PMIS, 54
processes
acquire project team, 148
administer procurements, 195
close procurements, 204
close project or phase, 201
collect requirements, 76
conduct procurements, 164
control costs, 182
control schedule, 181
control scope, 176
define activities, 84
define scope, 77
determine budget, 99
develop human resource plan, 113
develop project team, 149
develop schedule, 91
direct and manage project execution, 139
distribute information, 158-160
estimate activity durations, 90
estimate activity resources, 89
estimate cost, 97
identify risks, 124
manage project team, 152
manage stakeholder expectations, 161
monitor and control project work, 173
monitor and control risks process, 193
perform integrated change control, 173
perform quality assurance, 144
perform quality control, 185
plan communications, 118
plan procurement, 133
plan quality, 105
plan risk management, 123
plan risk responses, 128
report performance, 191
sequence activities, 85
verify scope, 175
WBS, 77
project management plans, 72
quality
assurance, 145
control, 186
source selection, 165
stakeholder identification, 56
team development, 150
top-down estimating, 89
total contract costs, 305
total project risk, 283
TQM (Total Quality Management), 107, 296
training teams, 150
transfer risk response, 129
Tuckman, Bruce, 153-154
U
undocumented/unapproved cash disbursements, 195
utility theory (risk), 194
V
analysis, 304
calculating, 183
variables, 184
variances, identifying, 184-185
calculating, 286
management (EVM), 296
technique (EVT), 290
variable costs, 62
variances
completion, 183
monitoring and controlling, 184-185
vendors
conference, 164
foreign, 293
formal acceptance, 207
replacement plans, 205
statement of work, 285
activity/task completion, 203
products/services, 204
virtual teams, 149
Vroom, Victor, 152
W–Z
WBS (work breakdown structure), 77, 177
bottom-up estimating, 89
creating, 177
dictionary, 79
effective, 302
hierarchy, 78
performance information input, 144
scope baseline, 177
websites
PMI, 217
PMI Practice Standard for Work Breakdown Structures guide, 78
weighting system, source selection, 166
what-if scenarios, resource allocation, 93
work packages, 202
creating, 78
work performance information input (quality assurance), 144
working capital, 62