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by Mary Beth A. O'Neill
Executive Coaching with Backbone and Heart, 2nd Edition
Title Page
Copyright Page
Dedication
Preface
Discovering a Passion for Coaching
Who This Book Is For
How This Book Is Different
How This Book Is Organized
How to Use This Book
Acknowledgments
The Author
Part One - CORE CONCEPTS The Coach’s Stance
Chapter 1 - AN INTRODUCTION TO EXECUTIVE COACHING
What Is Executive Coaching?
How to Be the Most Hard-Nosed Businessperson in the Room
Four Essential Ingredients of Executive Coaching
Core Principles That Guide Executive Coaching
Coaching with Backbone and Heart
Chapter One Highlights
Chapter 2 - DEVELOPING A STRONG SIGNATURE PRESENCE
Your Central Tool
Self-Differentiation
Strengthen Your Presence
Parallel Journeys of Executive and Coach
Chapter Two Highlights
Chapter 3 - SYSTEMS THINKING Understanding the Executive’s Challenges and the ...
The Interactional Force Field
Seeing the Force Field
The Effect of Anxiety in the Workplace
The Leader’s Challenge
Triangles: Whose Stress Is This, Anyway?
Signs That Triangles Are Distracting Leaders
Enter the Coach
Patterns: Shall We Dance?
The Coach’s Challenge
Chapter Three Highlights
Chapter 4 - THE TRIANGLED COACH Being Effective in the Middle
The Rescue Model and the Client Responsibility Model of Coaching
Coaching from the Middle
Chapter Four Highlights
Part Two - METHODOLOGY The Four Phases of Coaching
Chapter 5 - PHASE 1—CONTRACTING Find a Way to Be a Partner
The Roots of the Coaching Phases
Contracting
Join with the Client
Familiarize Yourself with Your Client’s Challenge
Test the Client’s Ability to Own His Part of the Issue
Give Immediate Feedback to the Client
Take a Systems View of Your Client’s Issue
Establish a Contract
Encourage the Client to Set Measurable Goals
Involve the Boss
A Word About Assessment Tools
Chapter Five Highlights
Chapter 6 - PHASE 2—PLANNING Keep the Ownership with the Client
Move the Client to Specifics
Address Issues in Change Management and Role Clarity
Help the Client Identify Her Side of the Pattern
Help the Client Plan for Resistance
Chapter Six Highlights
Chapter 7 - PHASE 3—LIVE-ACTION COACHING Strike While the Iron Is Hot
Stage 1: Behind-the-Scenes Coaching of the Client
Stage 2: Observation of the Client with Her Direct Reports
Stage 3: Live-Action Coaching of the Client and His Direct Reports
Stage 4: Live-Action Coaching of Just the Client When the Client Is with Her ...
Setting the Stage for and Using the Live-Action Coaching Method
Live-Action Coaching Tasks
Chapter Seven Highlights
Chapter 8 - PHASE 4—DEBRIEFING Define a Learning Focus
Evaluate the Client’s Effectiveness
Evaluate the Coach’s Effectiveness
Debrief at the End of a Coaching Engagement
Chapter Eight Highlights
Chapter 9 - AN ROI METHOD FOR EXECUTIVE COACHING Have the Client Convince the ...
The Dilemmas
The Three Key Factors Methodology
Assessing Other Variables
Truth in Advertising: What It Takes to Get There
The Benefit-Cost Ratio: Clarify the Connection
Anne’s Results
Step-by-Step Process
Chapter Nine Highlights
Part Three - SPECIAL APPLICATIONS
Chapter 10 - MAKING A STRATEGIC TRANSITION TO THE ROLE OF EXECUTIVE COACH
Concerns About Making the Transition
Guidelines for the Conversation
Loyal Resistance
Pace Yourself
Chapter Ten Highlights
Chapter 11 - HELPING LEADERS EFFECTIVELY COACH EMPLOYEES
Role Clarity
Role 1: Articulate Expectations and Ensure the Employee Commits to Them
Role 2: Coach and Develop the Employee to Meet Expectations
Coaching Phases for the Boss Who Coaches
Chapter Eleven Highlights
Afterword:
Appendix A - THE CORE ACTIVITIES AND OUTCOMES OF THE COACHING PHASES
Appendix B - EXECUTIVE COACHING SKILLS SELF-ASSESSMENT SURVEY
Appendix C - QUESTIONS FOR CLIENTS
Appendix D - COMBINING COACHING AND CONSULTING FOR POWERFUL RESULTS
Notes
References
Index
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