About the Authors

Thomas G. Kessler, DBA, CISA, has over 30 years of experience as a manager, strategic planner, and information systems specialist. He was a consultant to more than 30 federal agencies from 1996 to 2006. Prior to establishing his own consultancy, Dr. Kessler worked for the Board of Governors of the Federal Reserve System, Westinghouse Electric Corporation, and the Maryland State Judiciary. He is a doctor of business administration, master of business administration, and certified information systems auditor. Dr. Kessler is co-author of The Business of Government: Strategy, Implementation, and Results, with Patricia A. Kelley. He is a frequent speaker at professional conferences. Dr. Kessler can be contacted at [email protected]

Patricia A. Kelley, DPA, CISA, has over 25 years of strategic planning, program evaluation, and operational management experience. She has provided management consulting support to more than 30 federal agencies including the Department of Labor, the National Institutes of Health, the Federal Railroad Administration, the Court Services and Offender Supervision Agency, the National Science Foundation, the Federal Communications Commission, and the Small Business Administration. Dr. Kelley has held senior management positions with the Federal Reserve Board and advised Board members on policy issues regarding the efficiency and effectiveness of the Board’s operations. She has also worked extensively with the Federal Reserve Banks on automation and payment system policy matters and acted as the liaison to other federal banking regulators. Previously Dr. Kelley evaluated the effectiveness of various federal programs for the U.S. Government Accountability Office. Dr. Kelley can be contacted at [email protected].