Contents
CHAPTER 1
Signposts: Harbingers of Things to Come
CHAPTER 2
Baby Boomers: The Elephant in the Python
CHAPTER 4
Big Bird, Wayne’s World, and Home Alone: Signposts for Generation X
CHAPTER 5
Managing Generation X
CHAPTER 6
The Next Elephant in the Python: Signposts for Generation Y
CHAPTER 7
Managing Generation Y
CHAPTER 8
Old Dogs Have Lots to Offer: Signposts for the Traditional Generation
CHAPTER 9
Managing the Traditional Generation
CHAPTER 10
Cell Phones and Hanna Montana: Signposts for the Linkster Generation
CHAPTER 11
Managing the Linkster Generation
CHAPTER 12
Different Strokes for Different Folks: A Model for Managing Across Generational Boundaries
APPENDIX A
Resolving Intergenerational Conflict
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