Index
AARP (American Association of Retired Persons), 35–36
AARP Foundation, 159
Absolute Honesty: Building a Corporate
Culture That Values Straight Talk and
Rewards Integrity (Johnson and Phillips), 212
Accenture, 94
Advertising Age, 70
Aflac, 85
agenda for meeting, 92
air raid drills, 26
Alexander Kathi, 167
American Camp Association, 172
AOL, 114
Aon Consulting, 15
Apprentice, The, 88
Arnaz, Desi, 31
ARUP Laboratories, 85
AT&T, gender discrimination, 11
attending, 213
authority, Baby Boomers’ questioning of, 27
auto industry, 22
Baby Boomers, 4, 6, 7, 19–40, 218–222
beginnings, 21–23
and coordinating mode of management, 201
critical events, 19
divorce by, 65
GI Bill and, 151
lost confidence in government, 35–36
management changes, 28
and Mode Management Model, 205, 206
motivation for, 55–56
as parents, 21
and racial discrimination, 29–30
resistance to change, 46–48
teamwork, 27–28
television and, 31
work patterns, 14
in workforce, 40
see also managing Baby Boomers
Badre, Gaby, 170
Ball, Lucille, 31
Baucam, Alfred, Hospitality Design for the Graying Generation, 160
Beavis and Butt-Head, 70
Boeing, 22
Boone, Pat, 9
Borders, 151
Boston College Center on Aging and Work, 15, 218
Boston Women’s Health Book Collective, Our Bodies, Ourselves, 32
Boyer, Herb, 75
Brody, Michael, 167–168
Brokaw, Tom, The Greatest Generation, 146
Brown v. Board of Education of Topeka (KS), 5, 38
Buchanan, Pat, 12
buddies for Linkster employees, 183
Capital One, 131
capitalism, vs. radicalism, 39
Captain Kangaroo, 68
Carter Generation, 10
Carvey, Dana, 60
cell phone addiction, 169–171
Centers for New Horizons (CNH), 157
challenges, for Gen Xers, 90–91
change, Baby Boomers and, 30, 46–48
children
Gen X views on, 63–65
need for life lessons, 167
women’s employment impact on, 70–71
Cisco Systems, 132
Civil Rights Act of 1964, 30, 32, 33
Civil Rights Act of 2008, 38
civil rights movement, 29, 36–38
change in life laws, 5
clarifying, 213
Clark, Frank A., 153
Classmates.com, 114
Clinton, Hillary, 10
collaborating mode of management, 199–201, 203
Columbine Generation, 10, see also Generation Y
Columbine High School, shooting, 111–113
comments, vs. insults, 191
communications
Baby Boomer requirements, 52
deterioration of face-to-face, 170
of expectations to Gen Yers, 135
with Generation Y, 130
intergeneration problems, 16–18
company
Linkster attendance at activities, 179
loyalty to, 4
competence, and Mode Management
Model, 206–209
Compuserve, 114
Cone Survey, 119
conflict resolution, intergenerational, 211–215
Connecting to the Net.Generation, 113–114
Constructive Confrontation, 212
constructive feedback, 97
continual skill development, by Generation Y, 16
Cooke, Cindy, 41
Cooney, Joan, 68
coordinating mode of management, 201–202, 203, 204
corporate social responsibility, 119–120
Corporation for National and Community Service, 50, 173
correcting Gen Yers, 138–141
Cosmopolitan, 64
Coupland, Douglas, Generation X: Tale for an Accelerated Culture, 60
Criner Construction, 75
Cuban Missile Crisis, 26
Cullen, Dave, 10
customers, happiness of, 122–123
Davidson, Todd, 86
Davis, Elizabeth Gould, The First Sex, 32
Deel, Kathy, 56
Dell, Michael, 60
DeLong, David, Lost Knowledge:
Confronting the Threat of an Aging
dependability, 176
Depression Babies, 7
derogatory labels, 140
directing mode of management, 195, 203, 204
discrimination, 3
disillusionment in 1970s, 66–67
divorce, 67
Domestic & General Group PLC, 156
“Donald Trump Apprentice” approach, 88
Dr. Spock’s Baby and Child Care, 24–25
Dragnet, 13
Dychtwald, Ken, 39–40
Echo Boom Generation, 102, see also Generation Y
education, emphasis on, 20
Edward M. Kennedy Serve America Act, 50
EEOC (Equal Employment Commission), 33
Eisenhower, Dwight, 34
Employer-Employee.com, 150
Employer’s Guide to Older Workers, An:
How to Win Them Back and Convince Them to Stay (McIntosh), 155
end time for meetings, 92
entertainment, and society values, 30
Entitled Ones, 7, see also Generation Y
Envoid-10, 63
Exorcist, The, 64
expectations, 20
communicating to Gen Yer, 135
for Linksters, 182–183
experience, respect for Boomers’, 51
explicit knowledge, 54
face-to-face communication, deterioration of, 170
Facebook Crowd, 7
Fast Times as Ridgemont High, 70
Father Knows Best, 9
feedback
for Gen Xers, 95–98
for Gen Yers, 108–110, 136–137
Female Eunuch, The (Greer), 32
Feminine Mystique, The (Friedan), 32–33, 64
Ferris Bueller’s Day Off, 70
FHA (Federal Housing Administration), 22
Filipczak, Bob, Generations at Work, 90
First Sex, The (Davis), 32
flexibility
for Gen Xers, 85–86
for Gen Yers, 118–119
for Linksters, 168
flextime, for Gen Yers, 132–133
Freed, Alan (aka Moondog), 9
Friedan, Betty, The Feminine Mystique, 32–33, 64
frugality, 148–150
fun
Gen Xers and, 99
Gen Yers and, 134–135
games for teens, 166
Gen-Reagan, 10
Gendusa, Joy, 151
Genentech, 75–76
General Motors, 72
Generation Jones, 10
Generation Obama, 10
Generation X, 5, 6, 7, 13, 222–227
1970s memories, 67
attitudes, 80–81
Boomers’ management by, 57–58
companies attracting and retaining, 75–76
and coordinating mode of management, 201
critical events, 59
distrust and disappointment, 66–67
and family and roots, 65
impact of latchkey signpost, 13–14
as independent workers, 70–71
and job hopping, 63
and leadership, 15–16
as managers, 100
and meeting productivity, 91–92
and Mode Management Model, 205
rewards for, 93–94
view of work, 100 see also managing Generation X
signposts for Generation X
Generation X: Tale for an Accelerated
Culture (Coupland), 60
Generation Y, 4, 5, 6, 7, 10, 127, 227–229
Boomers’ management by, 57–58
critical events, 101–102
feedback for, 108–110
Harley-Davidson dealer’s approach to, 121–125
and leadership, 15–16
and Mode Management Model, 205, 206–208
motivators for, 16
and risk aversion, 112–113
sensitivity, 11
work requirements and expectations, 128 see also signposts for Generation Y
generational myopia, 14–15, 218
generational signposts, 4, 216
and bonding, 10–11
generations
communication problems between, 16–18
expectations and perceptions, 8
and Mode Management Model, 205–206
subgroups with unique characteristics, 9–10
Generations at Work (Zemke, Raines, and Filipczak), 90
Generations on Line, 159
Gerbner, George, 31
Gerontologist, The, 86
Gilbert, Dan, 87
Gitlan, Todd, 25
glass ceiling, 158
goals, balance of work and life, 16
“Good Working Life,” 157
Google, 125–126
Gore, Al, An Inconvenient Truth, 172, 173
Gore (W.L.) & Associates, 75
government employees, 181
Graduate, The, 173
Great Depression, and Traditionals, 4, 147–148
Greatest Generation, The (Brokaw), 146
Green Children’s House, 172
Green Movement, 173
Green Teens, 174
Greer, Germaine, The Female Eunuch, 32
Gregory, Rogan, 120
Grosch, Robert J., Hospitality Design for the Graying Generation, 160
group signposts, 3–4
Hahn, Scott, 120
hairdos, 9
Halloween, 64
happiness, as goal, 122–124
Harris, Eric, 111
Health Central (Ocoee, Florida), 56
helicopter parents, 4, 102–110
Hicks, Louise Day, 29
higher education, expectations, 23–24
Hoffman, Abbie, 39
Home Alone, 13
home building, post-WWII, 22–23
honesty, 1–2
Hoover, Herbert, 147
Horsens Kommune, 157
Hospitality Design for the Graying Generation (Baucam and Grosch), 160
Hot Topic, 174
hovering, and Gen Xers, 94–95
Howdy Doody, 68
IBM, 72
implicit knowledge, 54
Inconvenient Truth, An (Gore), 172, 173
independent workers, Generation X as, 70–71
infant mortality, 22
initiative, Gen Yers and, 109
innovation, and Baby Boomers, 56
insults, vs. comments, 191
intergenerational conflict resolution, 211–215
agreement, 215
listening, 213–214
open mind, 214–215
opening debate, 213
preparation, 212–213
sharing point of view, 214
intergenerational management model, 188–210, see also Mode Management Model
interim generations (cuspers), 8–9, 217–218
Internet, and Linksters, 169
investors, happiness of, 123–124
Jacobson, Lenore, Pygmalion in the Classroom, 98
Japan, mentoring, 43–44
jealousy, from Mode Management Model use, 209–210
Jeffersons,The, 31
job descriptions for Linksters, 179
job designation for volunteers, 162–163
job hopping
Gen Xers and, 63
Gen Yers and, 116
job security, Gen Xers and, 86
job turnover rate, 4
Johnson, Larry, 121
Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity, 212
Kahn, Alice, 39
Kees, Michelle, 104
Kennedy, Edward, 38
Kennedy, Robert, 27
keyboards, Traditionals’ attitudes about, 158
King, Martin Luther, Jr., 27, 38
Klebold, Dylan, 111
kohai (mentee), 43–44
Kojak, 31
Korean society, motorcycle lifestyle and, 124
kumbyaism, 14
Ladies’ Home Journal, 64
Lancaster, Lynne C., When Generations Collide, 8
language, of cuspers, 8–9
latchkey kids, 7, 13, 65, 70–71, see also Generation X
Laugh-In, 31
leadership, 180
new generations of, 15–16, 218
“White Knuckle” approach to training, 88
Leave No Trace Center for Outdoor Ethics, 172
Lee, Pablo, 121
Lee Memorial, 159
Levinson, Arthur, 76
Levinson, Daniel J., 13
life expectancy, 40
signposts’ transition to, 12
life lessons, 1–2
lifestyle, of Gen Xers, 84–85
lifetime commitment, between company and employee, 73
Limbaugh, Rush, 34
Linked-In (Linkster) Generation, 6
Linkster generation, 166–167, 231–232
critical events, 165
and Mode Management Model, 205
in conflict resolution, 213–214
Little Girl Who Lives Down the Lane,The, 64
Loomstate, 120
Lost Knowledge: Confronting the Threat of an Aging Workforce (DeLong), 53, 218
loyalty to company, 4
Gen X change, 72
Macleod, Iain, 66
management by abdication, 201
management modes, 195–202
collaborating mode, 199–201
coordinating mode, 201–202
directing mode, 195
persuading mode, 198
teaching mode, 195–197
management principles, 190–194
mutual reciprocity, 193–194
“truth” vs. perceptions, 191–192
managers
Generation X as, 100
return on time investment, 93
managing Baby Boomers, 41–58
continuing contributions from, 44–45
by Generation X and Generation Y members, 57–58
making mentors, 43–44
negative behavior confrontation, 49–50
opportunities for volunteering, 50–51
providing support for, 45–46
retirement delay, 41–42
risk of ignoring, 42–43
tips for younger managers, 51–56
training for, 46
managing Generation X, 79–100
collegial teams, 82–83
feedback, 95–98
and fun, 99
hovering risk, 94–95
individual recognition, 81–82
lifestyle support, 84–85
meritocracy, 83–84
and personal freedom, 98–99
preparation for next job, 86
sabbaticals, 94
schedule flexibility, 85–86
variety of experiences, 87–88
managing Generation Y, 128–141
bonding opportunities, 128–129
coaching, 136
feedback, 136–137
flextime, 132–133
and fun, 134–135
interaction, 133
praise and correction for, 137–141
providing reasons, 135–136
rules, 130–131
virtual work environments, 131–132
managing Linksters, 176–187
expectations, 182–183
goals for, 177
job descriptions, 179
leading by example, 182
microcareer path creation for, 184–185
riding herd, 177–178
treatment as valued coworkers, 179
uniform policy, 185–186
welcome for, 183–184
managing Traditional Generation, 153–164
accommodating needs of, 160
goals for, 154
one-on-one support, 161
recognizing contributions, 160–161
recruiting, 155–156
Marshall, Thurgood, 30
Marston, Cam, Motivating the “What’s in It for Me?” Workforce, 129
Mary Kay Cosmetics, 160
materialism, focus on, 13
Maude, 31
Mayer, Marissa, 60
McGovern, Rob, 16
McIntosh, Barbara, An Employer’s Guide to Older Workers: How to Win Them Back and Convince Them to Stay, 155
McKeown, J. Leslie, Retaining Top Employees, 90
medical advances, and Baby Boomers, 21–22
meetings, productivity of, 91–92
Mellon, Andrew W., 142
Baby Boomers as, 43–44
Miami Vice, 13
microcareer path, creating for Linksters, 184–185
Mister Rogers’ Neighborhood, 68
Mode Management Model, 232–234
collaborating mode, 199–201
and competence, 206–209
coordinating mode, 201–202
directing mode, 195
and generations, 205–206
jealousy from use, 209–210
need for speed, 204
persuading mode, 198
tasks vs. procedures, 202, 204
teaching mode, 195–197
money, value to Gen Xers, 84–85
Moral Foundations of Trust, The (Uslaner), 36
Motivating the “What’s in It for Me?” Workforce (Marston), 129
motivation
for Baby Boomers, 55–56
for Generation Y, 16
for Linksters, 178
movies in 1970s, 64–65
MTV, 68
Murrow, Edward R., 30
mutual reciprocity, 193–194
Myers, Mike, 60
Napoleon Dynamite, 173
NASA, 53
National Organization for Women (NOW), 32, 64
needs, of generations, 194
negative behavior, confronting, 49–50
negative feedback, 97
NetApp, 75
New Belgium Brewery, 68
Obama, Barack, 10
objective feedback, vs. subjective, 96
office politics, Generation X and, 90
Oldfield, Bruce, 185
Omen,The, 64
online social networking, 114–115
OPEC, oil embargo, 66
opinions, respect for differing, 18
organizational politics, 83
organizational protocol, Gen Xers and, 80
Our Bodies, Ourselves, 32
overreacting, 188–190
overscheduling of children, 104, 107–108
Ozzie and Harriet, 31
paraphrasing, 213
parents
Dr. Spock and, 24
helicopter, 102–110
involvement in Linksters’ lives, 167–168
as leaders for children, 180
of Linksters, interacting with, 186
style changes, 106
Parkinson’s Law, 92
Parks, Rosa, 38
Peace Corps, 119
peacetime economy, conversion from wartime, 22
PEAK (Promoting Environmental Awareness in Kids), 172
perceptions, 89
vs. “truth,” 191–192
performance of young supervisors, 52
personal freedom, for Gen Xers, 98–99
personal life, Generation X and, 77
persuading mode of management, 198, 203
PETCO, 151
Peter, Tom, 88
Phelps, Michael, 101
Phillips, Bob, Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity, 212
Plante & Morgan, 75
polio, 12
Pontell, Jonathan, 10
PostcardMania, 151
praise, for Gen Yers, 137–138
PricewaterhouseCoopers, 118, 131
private place for criticism, 139
probation, for new hires, 117
procedures, Mode Management Model for, 204
Procter & Gamble, 72
Pygmalion Effect, 98
Pygmalion in the Classroom (Rosenthal and Jacobson), 98
Quicken Loans, 87
racial discrimination, and Baby Boomers, 29–30
Racial Integrity Act of 1974 (Virginia), 30
racism, 3
stamping out, 38–39
“Radar O’Reilly management,” 52–53
radicalism, vs. capitalism, 39
Raines, Claire, Generations at Work, 90
Reagan years, 69
Reasoner, Harry, 33
reasons, providing, 135–136, 198
recession, in 1990/91, and parents’ layoff, 72–74
reciprocity, mutual, 193–194
recognition
of Gen Xers’ efforts, 81–82
for Gen Yers, 133
recruiting Traditionals, 155–156
REI (Recreational Equipment Inc.), 172
responsibilities, for Gen Xers, 92
Retaining Top Employees (McKeown), 90
and brain drain, 54
delaying, 41–42
workforce and, 40
retirement age, working beyond, 153–154
rewards, for Gen Xers, 93
RIC (Rehabilitation Institute of Chicago), 40
Richards, Michael, 38
risk aversion, Generation Y and, 112–113
Ritz-Carlton Hotel
new employee orientation for corporate sales personnel, 48
and new employees, 117–118
R.L. Polk & Co., 115
rock ’n’ roll music, 9
Romper Room, 68
Rosemary’s Baby, 64
Rosenthal, Robert, Pygmalion in the Classroom, 98
Rubin, Jerry, 39
rules
Generation X and, 88–90
Generation Y and, 130–131
sabbaticals, for Gen Xers, 94
SalesForce.com, 121
“sandwich” approach to criticism, 137
Sanford, Mark, 180–181
SAS Institute, 75
Saturday Night Live, 31
saving money, 148
Saving Private Ryan, 198
second-class citizens
part-time workers as, 179
treatment as, 2
self-esteem, 167
self-fulfilling prophecy, 98
self-managed work teams (SMWTs), 28
sempai (mentor), 43–44
senior citizens, see Traditional Generation
seniority, Gen Xers and, 62
“separate but equal” statement, 29
September 11, 2001 attacks, 12
Generation Y and, 112
impact on families in airports, 5
Servicemen’s Readjustment Act of 1944 (GI Bill), 22, 23–24, 150, 151
Sesame Street, 68–69
sex discrimination, 33
sexism, supervisors and, 61
Shaw, George Bernard, 165
“Short-Timer Syndrome,” 49
showing employees, vs. telling, 197
SICK AG, 156
signposts
examples, 1–2
impact of, 12–14
personal and group, 3–4
transition to life laws, 12
signposts for Baby Boomers
Brown v. Board of Education, 28–29
civil rights movement, 36–38
decadent 1980s, 39–40
Dr. Spock’s Baby and Child Care, 24–25
The Feminine Mystique, 32–33
GI Bill, 23–24
overcrowded schools, 27–28
Soviet Union atomic weapons, 25–26
television, 30–31
Watergate and Vietnam, 35–36
signposts for Generation X, 59–78
1990/91 recession and parents’ layoff, 72–74
decadent 1980s, 69–70
disillusioning 1970s, 66–67
latchkey kids, 70–71
Sesame Street, 68–69
views on children, 63–65
signposts for Generation Y
Columbine High School, 111–113
economic turmoil, 115–116
groups, 116–118
helicopter parents, 102–110
life and work integration, 118–119
online social networking, 114–115
social responsibility, 119–120
technical expertise, 113–114
volunteering, 120–121
signposts for Linkster generation
environmental awareness, 171–174
face-to-face contact decline, 171
parental involvement, 167–168
technology connections, 169–171
signposts for Traditional Generation
GI Bill, 151
Great Depression, 147–148
waste avoidance, 148–150
World War II, 150
“Silent Generation,” 148
“silent majority,” 12–13
Six Degrees of Separation, 114
Skype, 115
smallpox, 12
Smith, Stan, 121
Smithsonian, 151
Smothers Brothers Comedy Hour, 31
social networking, 114–115
social responsibility, 119–120
social skills, deterioration of, 170
Southern accent, impact, 3
Southern Metal Roofing, 156
space race, 20
Spacek, Sissy, 64
speed in decision making, Mode
Management Model and, 204
spiritual questions of life, 25
stability, Generation Y and, 16
staff, happiness of, 123–124
stagflation, 66
Star Trek, 31
Starbucks, equal participation as core value, 182
start time for meetings, 92
Stefani, Gwen, 185
Stillman, David, When Generations Collide, 8
stock market crash in 1987, 69
Stockamp & Associates, 131
storytelling, by teachers, 196
Stratoliner, 22
subjective feedback, vs. objective, 96
success, 122
supervision, of Baby Boomers, 51
supervisors, and sexism, 61
suppliers, happiness of, 124
Swanson, Bob, 75
Swasey, Steve, 119
tacit knowledge, 54
tasks vs. procedures, Mode Management
Model for, 204
teaching mode of management, 195–197, 203
teamwork, Generation X and, 77, 82–83
technical expertise, of Gen Yers, 113–114
technology
and consumer goods, 22
for Linksters’ connections, 169–171
Teens for Safe Cosmetics, 173–174
telecommuting, 85
television, 13
and Baby Boomers, 30–31
Texas Instruments, 85
text-messaging, 169–170
thirtysomething, 13
Thompson, Jeff, 60
titles, for volunteers, 162
Traditional Generation, 4, 7, 145–146, 229–231
as asset, 154–155
critical events, 142–143
defined, 5–6
examples, 143–145
hiring, 151–152
learning abilities, 157–159
and Mode Management Model, 205 see also managing Traditional Generation
signposts for Traditional Generation
training
for Baby Boomers, 46
for Gen X employees, 86
for Traditionals, 161
“White Knuckle” approach to, 88
TriHealth Inc., 159
Truman, Harry, 37–38
trust, in collaborating mode of management, 199
“truth” vs. perceptions, 191–192
Twilight Zone, 31
uniform policy, and Linksters, 185–186
United States
birthrate chart, 6–7
Iran Embassy hostages, 66
U.S. Army, slogans, 70
U.S. Postal Service, 156
U.S. Supreme Court, Brown v. Board of Education of Topeka (KS), 5, 38
Upshot, 119
USAA, 86–87
Uslaner, Eric M., The Moral Foundations of Trust, 36
Van den Bulck, Jan, 170
reaction to war, 66
Vietnam veterans, treatment of, 36
virtual work environments, for Gen Yers, 131–132
volunteering, 143–144
by Baby Boomers, 50–51
by Gen Yers, 120–121
managing, 162–164
by Traditionals, 146
W Hotel chain, 185
wants vs. needs, 194
warm body syndrome, 162
wartime, conversion to peacetime economy, 22
waste, avoidance by Traditionals, 148–150
Watergate, 35–36
Wayne’s World, 60
Weisman, Nancy, 106
When Generations Collide (Lancaster and Stillman), 8
“White Bucks and Duck Tails Generation,” 9–10
“White Knuckle” approach, to leadership training, 88
Whole Foods Grocery Market, 119, 173
Wilde, Oscar, 79
wisdom, of Baby Boomers, 53–55
W.L. Gore & Associates, 75
WOHICA (Watch Out, Here It Comes Again), 137
Wolf, Kelsey, 101
women
employment impact on children, 70–71
as equals, 34–35
marriage and family vs. career, 64
in workforce, 33
women’s movement, 6
Woodstock Generation, 7, see also Baby Boomers
work hours, Generation X and, 65
work relationships, mutual reciprocity and, 194
work week, for Generation Y, 16
workforce
retirement and, 40
women in, 33
World War II, 150
Youth-Trends.com, 168
Zappos.com, 99
Zemke, Ron, Generations at Work, 90