Index

A

acknowledgement (reward) 82

Advisory, Conciliation and Arbitration Service (ACAS) 102

age discrimination 17, 29, 49

agency workers 49

appeal process 106, 108–9

appraisals 70–7, 139–40

architectural profession 1–2

associative discrimination 18

B

back office role 15

bank details 43

benefits 25, 48, 49–50, 53–4

bibliography 126–7

bonuses 50, 52

boutique design agencies 2–3

buddies 44

bullying 18

bureaucracy 7

business partner role 15

C

carers 18

Chartered Institute of Personnel and Development (CIPD) 9–10

commission 53

complaints 109

conflict management 99

contract of employment 42, 43

cooperatives 3

counsellor role 13

creative environment 2–6

cultural attaché role 15

CVs 26, 28, 29

D

data protection 16

design management 7

direct discrimination 18

disability 17, 18, 29, 98–9

disciplinary process 102–6, 109–10, 142–5

discretionary behaviour 68

discrimination 16–18, 25, 29, 36, 49

dismissal 110–11

diversity 7

documentation 16

E

employee champion role 15

employee engagement 68–70

employee handbooks 42

employee information 16

employee lifecycle 10–13

employee records 16

employee referral 26–7

employment contracts 42, 43

employment market 19

Equality Act 16

executive search 28

exit interviews 113–14

F

failure 7

family practices 6

financial rewards 50–3

fixed-term staff 49

flexible benefits 49–50, 54

G

gender discrimination 17

grievance process 106–10, 145

gross misconduct 101–2, 111

group interviews 38

H

handbooks 42

harassment 18

headhunters 28

health and safety 44

health issues 18, 98–9

holiday pay 50

human resources function

benefits 121–5

capacity 15–16

future of 124–5

what is it? 9–10

I

indirect discrimination 18

induction 40–4, 136

information sources 120

internal appointments 24, 26

international practices 6

internships 50

interviews 33–9, 130–1, 132–5

J

job advertisements 28–9

job applications 32–3, 128–9

job descriptions 24–5, 42, 57

job titles 86

jobs websites 27

jury service 50

L

leadership 8, 84–6

leave 50

legal requirements 16

length of service 49

LinkedIn 27

M

management skills 8

managing creativity 6–8

marital status 17

maternity 17

micro-studios 2

misconduct 100–2, 111

motivation 66–9

N

negotiator role 13

non-financial rewards 25, 48, 49–50, 53–4

O

offer of employment 39–40, 41

overseas applicants 27

overtime 52, 60

P

P45 43

paid leave 50

particulars of employment 42, 43

part-time staff 49

pensions 53

people management 6–8

perceptive discrimination 18

performance appraisal 70–7, 139–40

performance management 8, 98–102

person specification 25

personal details form 137–8

personnel files 16

Peter Principle 87

poor performance 99–100, 111

portfolios of work 29, 33

practice literature 42

practice reputation 29, 31–2

practice types 2–3, 6

pregnancy 17

presentations, as selection method 38

professional websites 27

profit sharing 52–3

promotion 84–91

protected characteristics 16–18, 36

psychometric tests 38

R

racial discrimination 17

‘reasonable adjustments’ 98–9

recognition 12, 45, 79–96

acknowledgement 82

culture 83–4

leadership and promotion 84–91

succession planning 91–5

records 16

recruitment 12, 21–44

attracting candidates 31–2

external sources 26–7, 30

identifying a need 22–4

job advertisements 28–9

job descriptions 24–5

making a decision 39

making an offer 39–40, 41

managing the process 26

responding to applicants 32

selection process 33–9

shortlisting 26, 33

recruitment agencies 28

recruitment market 19

redundancy 112–13

referees 39

references (job) 39

referrals 26–7

release 8, 13, 97–115

departing employees 110–13

disciplinary process 102–6, 109–10

exit interviews 113–14

grievance process 106–10

performance management 98–102

reputation 29, 31–2

resignation 113, 115

responsibility for HR management 15–16

retention 8, 12, 63–78

retirement planning 53

return to employer 116

rewards 12, 25, 45–62

avoiding discrimination 49

financial 50–3

non-financial 25, 48, 49–50, 53–4

in practice 56–61

and recognition 45–6

small businesses 54–6

right to work in the UK 27, 40, 43

S

salaries 25, 50, 52

sanctions 105–6

selection techniques 38–9

sexual discrimination 17, 29

sexual orientation 17

share options 52–3

sick pay 50

sickness absence 98

skill tests 38

skills 7

small to medium enterprises 2–3

disciplinary process 102, 106

grievance processes 107

HR capacity 13, 15

rewards 54–6

succession planning 93–4

SMART goals 75–6, 141

sole practitioners 2

staff appraisal 70–7, 139–40

staff selection 25–6, 38–9

statutory leave 50

statutory sick pay 50

succession planning 8, 91–5

T

time off 50, 84

U

university recruitment 27

unpaid internships 50

V

vacancies see recruitment

victimisation 18

W

websites

information 120

recruitment 27

work permits 27, 40, 43

work sampling 38

Working Time Directive 50

written particulars of employment 42, 43