Notes

Introduction

1. Fortune, “World’s Most Admired Companies,” accessed July 22, 2016, http://fortune.com/worlds-most-admired-companies/.

2. PTI, “A Bad Hire Can Cost 5 Times His Annual Salary to a Firm: Report,” http://articles.economictimes.indiatimes.com/2015-05-25/news/62624552_1_bad-hire-annual-salary-organisation, The Economic Times (India), May 25, 2015.

3. PR Newswire, “Robert Half Survey: Executives Say Poor Skills Fit Most Common Reason New Hires Don’t Work Out,” news release, September 29, 2011, http://www.prnewswire.com/news-releases/robert-half-survey-executives-say-poor-skills-fit-most-common-reason-new-hires-dont-work-out-130770988.html.

4. DHI Hiring Indicators, accessed May 26, 2016, http://dhihiringindicators.com/.

5. U.S. Bureau of Labor Statistics, “Job Openings and Labor Turnover Summary,” news release, May 10, 2016, http://www.bls.gov/news.release/archives/jolts_05102016.htm.

6. Jimmy John’s website, accessed May 26, 2016, https://www.jimmyjohns.com/about-us/our-owner-founder/.

7. Entrepreneur, “2016 Top Franchises from Entrepreneur’s Franchise 500 List,” accessed December 8, 2016, http://www.entrepreneur.com/franchise500.

Chapter 1

1. Ben Rooney, “Big Data’s Big Problem: Little Talent,” http://www.wsj.com/articles/SB10001424052702304723304577365700368073674, The Wall Street Journal, April 29, 2012.

2. Joshua Wright, “America’s Skilled Trades Dilemma: Shortages Loom As Most-In-Demand Group of Workers Age,” Forbes, March 7, 2013, http://www.forbes.com/sites/emsi/2013/03/07/americas-skilled-trades-dilemma-shortages-loom-as-most-in-demand-group-of-workers-ages/#1b82a4234545.

3. Martha C. White, “These Are the Jobs Employers Are Desperate to Fill,” Time, June 3, 2014, http://time.com/2814426/these-are-the-jobs-employers-are-desperate-to-fill/.

4. Judith Evans, “Skills Shortage Slows Housebuilding in the UK,” https://www.ft.com/content/e52b0a22-b45e-11e5-8358-9a82b43f6b2f, Financial Times, January 6, 2016.

5. Matt Ferguson, “Employers Struggle to Find Skilled Workers,” CNN, October 29, 2008, http://www.cnn.com/2008/LIVING/worklife/10/29/cb.job.seekers.employers/index.html?iref=24hours.

6. Martin Fackler, “High-Tech Japan Running Out of Engineers,” http://www.nytimes.com/2008/05/17/business/worldbusiness/17engineers.html?_r=0, The New York Times, May 17, 2008.

7. Simon Santow, “Lawyer Shortage Despite Downturn,” ABC, January 27, 2009, http://www.abc.net.au/worldtoday/content/2008/s2475203.htm.

8. Gouri Agtey Athale, “Skills Shortage Is the Biggest Concern in Auto Industry,” http://articles.economictimes.indiatimes.com/2008-05-15/news/27733692_1_automotive-industry-design-engineering-automotive-companies, The Economic Times (India), May 15, 2008.

9. Simon McGee, “The Great Sheep Shearer Shortage: Hundreds Kept Out of Britain Because of New Visa Test,” http://www.dailymail.co.uk/news/article-1169369/The-great-sheep-shearer-shortage-hundreds-kept-Britain-new-visa-test.html, The Mail on Sunday (UK), April 11, 2009.

10. Staffing Industry Analysts, North American Contingent Buyers Report, December 10, 2015.

11. Barbara L. Fredrickson, Michael A. Cohn, Kimberly A. Coffey, Jolynn Pek, and Sandra M. Finkel, “Open Hearts Build Lives: Positive Emotions, Induced Through Loving-Kindness Meditation, Build Consequential Personal Resources,” Journal of Personality and Social Psychology, no. 95.5 (2008): 1045–1062, http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3156028/?report=reader.

12. Ibid.

13. CareerBuilder.com, Talentstream Supply and Demand Report (Chicago, IL: CareerBuilder, March 24, 2016).

14. ManpowerGroup, 2015 Talent Shortage Survey (Milwaukee, WI: ManpowerGroup, 2015), http://www.manpowergroup.com/wps/wcm/connect/db23c560-08b6-485f-9bf6-f5f38a43c76a/2015_Talent_Shortage_Survey_US-lo_res.pdf?MOD=AJPERES, 5.

Chapter 2

1. Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon (Boston: Little, Brown and Company, 2013), 294–295.

2. Ibid., 85.

3. Ibid., 88.

4. Amazon.com website, accessed May 27, 2016, https://www.amazon.com/dashbutton.

5. Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon (Boston: Little, Brown and Company, 2013), 294–295.

6. Netflix website, accessed May 27, 2016, http://ir.netflix.com/.

7. Upwork website, accessed December 13, 2016, https://www.upwork.com/about/.

8. Eric Houwen, “What We Did When Our Reqs Went from 80 to 400,” ERE, April 29, 2015, http://www.eremedia.com/ere/what-we-did-when-our-reqs-went-from-80-to-400/.

Chapter 3

1. Jennifer S. Lerner, Ye Li, Piercarlo Valdesolo, and Karim Kassam, “Emotion and Decision Making,” Annual Review of Psychology, vol. 66 (2015): 799–823, http://scholar.harvard.edu/files/jenniferlerner/files/annual_review_manuscript_june_16_final.final_.pdf.

2. Ibid.

Chapter 4

1. Max Planck Society website, accessed July 25, 2016, https://www.mpg.de/532681/pressRelease20060302.

Chapter 5

1. Selective Attention Test video, accessed December 8, 2016, Daniel Simons and Christopher Chabris, http://www.dansimons.com/videos.html (1999).

2. Daniel Simons and Christopher Chabris, The Invisible Gorilla (New York: Harmony Books, 2011), 6.

3. Ibid., 19–21.

4. Ibid., 27–29.

5. Ibid., 33.

Chapter 8

1. Tax Foundation, “Americans Will Spend 8.9 Billion Hours, $409 Billion Complying with U.S. Tax Code in 2016,” news release, June 15, 2016. http://taxfoundation.org/article/americans-will-spend-89-billion-hours-409-billion-complying-us-tax-code-2016.

2. Donald Sull, Rebecca Homkes, and Charles Sull, “Why Strategy Execution Unravels—and What to Do About It,” Forbes, March 2015, https://hbr.org/2015/03/why-strategy-execution-unravelsand-what-to-do-about-it.

Chapter 9

1. USA Network, “eps2.0_unm4sk-pt1.tc,” MR. ROBOT video, 41:16, July 13, 2016, http://www.usanetwork.com/mrrobot/episode-guide/season-2-episode-1-eps20unm4sk-pt1tc.

Chapter 10

1. Erin Hatton, “The Rise of the Permanent Temp Economy,” http://opinionator.blogs.nytimes.com/2013/01/26/the-rise-of-the-permanent-temp-economy/, The New York Times, January 26, 2016.

2. American Staffing Association website, accessed July 19, 2016, https://americanstaffing.net/staffing-research-data/fact-sheets-analysis-staffing-industry-trends/staffing-industry-statistics/#tab:tbs_nav_item_1.

3. World Employment Confederation website, accessed December 16, 2016, http://www.wecglobal.org/index.php?id=163.

4. CareerBuilder.com, Opportunities in Staffing (Chicago, IL: CareerBuilder and Inavero, 2015).

5. ManpowerGroup website, accessed December 16, 2016, http://manpowergroup.com/talent-shortage-2016.

Chapter 11

1. Vivian Hunt, Dennis Layton, and Sara Prince, “Why Diversity Matters,” McKinsey&Company, January 2015, http://www.mckinsey.com/business-functions/organization/our-insights/why-diversity-matters.

2. Ibid.

3. Sebastien Malo, “More Women Executives Mean More Profits, According to Study of 91 Countries,” Reuters, February 8, 2016, http://www.reuters.com/article/us-employment-women-profit-idUSKCN0VI040.