Notes

Chapter 1: Welcome to the PM Reboot

1. “On Performance,” Integrating Performance, accessed February 8, 2015, http://www.integratingperformance.com.

2. Peter Cappelli, “Should Performance Reviews Be Fired?” Wharton Center for Human Resources, April 27, 2011, accessed February 8, 2015, http://knowledge.wharton.upenn.edu/article/should-performance-reviews-be-fired/.

3. Society for Human Resource Management, accessed February 8, 2015, https://www.insala.com/Articles/performance-management-software/performance-management-current-trends.asp.

4. Sylvia Vorhauser-Smith, “Three Reasons Performance Management Will Change in 2013,” Forbes, December 16, 2012, http://www.forbes.com/sites/sylviavorhausersmith/2012/12/16/the-new-face-of-performance-management-trading-annual-reviews-for-agile-management/.

5. Eric Mosley, “Performance Management Meets the Wisdom of Crowds,” Globoforce, 2012, accessed February 8, 2015, http://www.engagementstrategiesonline.com/Performance-Management-Meets-the-Wisdom-of-Crowds/.

6. Mark Murphy, “The 3 Reasons Employees Hate Performance Reviews,” Leadership IQ, May 1, 2012, http://www.hr.com/en/app/blog/2012/05/leadership-iq-article--the-3-reasons-employees-hat_h1p3ce7e.html.

7. Cliff Stevenson, “Performance Management: Sticking with What Doesn’t Work,” i4CP TrendWatchers, October 31, 2013, Issue 583, http://www.i4cp.com/trendwatchers/2013/10/31/performance-management-sticking-with-what-doesn-t-work.

8. David Rock, Josh Davis, and Beth Jones, “Kill Your Performance Ratings: Neuroscience Shows Why Numbers-Based HR Management Is Obsolete,” Strategy+Business, issue 76 (Autumn 2014), http://www.strategy-business.com/media/file/00275_Kill_Your_Perfomance_Ratings.pdf.

9. Ray Williams, “Why CEOs need to scrap employee reviews,” Psychology Today, May 17, 2011, accessed February 8, 2015, https://www.psychologytoday.com/blog/wired-success/201105/why-ceos-need-scrap-employee-performance-reviews.

Chapter 2: The Eight Fatal Flaws

1. Daniel Pink, “The Puzzle of Motivation,” TED Talk, July 2009, accessed February 8, 2015, http://www.ted.com/talks/dan_pink_on_motivation.html.

2. Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us (New York: Riverhead Books, 2011).

3. David Rock et al., “Kill Your Performance Ratings.”

4. Dick Richards, Artful Work: Awakening Joy, Meaning, and Commitment in the Workplace (San Francisco: Berrett-Koehler Publishers, 1995), 65.

5. David Rock et al., “Lead change with the brain in mind,” NeuroLeadership Journal, issue 4, http://www.davidrock.net/files/07_Lead_change_with_the_brain_in_mind_US.pdf; David Rock, Your Brain at Work (New York: HarperCollins, 2009), http://www.your-brain-at-work.com/.

6. Josh Bersin, “The Myth of the Bell Curve: Look for the Hyper-Performers,” Forbes, February 19, 2014, accessed February 8, 2015, http://http://www.forbes.com/sites/joshbersin/2014/02/19/the-myth-of-the-bell-curve-look-for-the-hyper-performers/.

7. Rick Maurer, Tools for Giving Feedback (Portland OR: Productivity Press, 1994), 51.

8. Samuel Culbert and Lawrence Rout, Get Rid of the Performance Review!: How Companies Can Stop Intimidating, Start Managing—and Focus on What Really Matters (New York: Business Plus, 2010).

9. Cappelli, “Should Performance Reviews Be Fired?”

10. Marcus Buckingham, “Putting the Strengths-Based Perspective to Work,” the Marcus Buckingham Company (TMBC), 2010, p. 2, accessed February 8, 2015, http://jimseybert.com/wp-content/uploads/2010/09/TMBC-Strengths-White-Paper_JS.pdf.

11. Vauhini Vara, “The Push Against Performance Reviews,” New Yorker, July 24, 2015, http://www.newyorker.com/business/currency/the-push-against-performance-reviews.

12. Tony Schwartz, “The Only Thing That Really Matters,” Harvard Business Review, June 1, 2011, https://hbr.org/2011/06/the-only-thing-that-really-mat.html.

13. Tom Coens and Mary Jenkins, Abolishing Performance Appraisals: Why They Backfire and What to Do Instead (San Francisco: Berrett-Koehler Publishers, 2002), 93.

14. Mark de Rond, “Always Rely on a Team, Not Individuals,” Forbes, August 5, 2010, accessed February 8, 2015, http://www.forbes.com/2010/08/05/teams-teamwork-individuals-leadership-managing-collaboration.html.

15. Culbert and Rout, Get Rid of the Performance Review!, 63.

16. Marcus Buckingham, “Most HR Data Is Bad Data,” Harvard Business Review, February 9, 2015, https://hbr.org/2015/02/most-hr-data-is-bad-data.

17. John Smith, “The Traditional Rating Scale: Needs Improvement,” Employee Performance & Talent Management, February 22, 2011, http://www.employee-performance.com/blog/the-traditional-rating-scale-needs-improvement/.

18. CRG emPerform, “Does Your Performance Rating Scale Need Improvement?” Employee Performance & Talent Management, May 6, 2014, accessed February 8, 2015, http://www.employee-performance.com/blog/does-your-performance-rating-scale-need-improvement/.

19. Peter Block, in foreword to Tom Coens and Mary Jenkins, Abolishing Performance Appraisals: Why They Backfire and What to Do Instead (San Francisco: Berrett-Koehler Publishers, 2000), xiii.

20. Alfie Kohn, Punished by Rewards: The Trouble with Gold Stars, Incentive Plans, A’s, Praise, and Other Bribes (New York: Mariner Books, 1999), 56.

21. Pink, Drive.

22. Alfie Kohn and Jennifer Powell, “How incentives undermine performance,” Journal for Quality and Participation 21, no. 2 (March–April 1998): 8.

23. Nina Gupta and Atul Mitra, “The Value of Financial Incentives: Myths and Empirical Realities,” ACA Journal 7, no. 3 (Autumn 1998): 62, http://www.researchgate.net/publication/274719227_The_value_of_financial_incentives_Myths_and_empirical_realities.

24. Martin Dewhurst, Matthew Guthridge, and Elizabeth Mohr, “Motivating people: Getting beyond money,” McKinsey Quarterly, November 2009, accessed February 8, 2015, http://www.mckinsey.com/insights/organization/motivating_people_getting_beyond_money.

25. Murphy, “The 3 Reasons Employees Hate Performance Reviews.”

26. W. Edwards Deming, Out of the Crisis, “Deadly Disease #3—Evaluation of Performance, Merit Rating, or Annual Review” (Cambridge, MA: MIT Press, 2000), 102.

Chapter 3: The Eight Fundamental Shifts

1. John Maynard Keynes, The General Theory of Employment, Interest, and Money (CreateSpace Independent Publishing Platform, November 15, 2011).

2. Jessica DuBois-Maahs, “Should Salaries Be Transparent?” Talent Management, December 12, 2013, accessed February 8, 2015, http://www.talentmgt.com/articles/should-salaries-be-transparent.

3. Attributed to US Supreme Court Justice Louis Brandeis, accessed February 8, 2015, http://www.brandeis.edu/legacyfund/bio.html.

4. Susan Scott, Fierce Leadership: A Bold Alternative to the Worst “Best” Practices of Business Today (New York: Crown Business, 2011).

5. Pink, Drive.

6. What’s Working study, Mercer, 2011, http://www.slideshare.net/PingElizabeth/mercer-whats-working-research.

7. Pink, Drive.

8. “Six Hidden Enemies That Threaten to Undermine Post-Recession Corporate Performance,” Executive Conference Board, 2010, http://www.prweb.com/releases/CEB/ExecutiveGuidance2010/prweb2974314.htm.

9. Samuel A. Culbert, “Get Rid of the Performance Review!” Wall Street Journal, October 20, 2008, http://www.wsj.com/articles/SB122426318874844933.

10. Beverly Kay and Sharon Jordan-Evans, Love ’Em Or Lose ’Em (Oakland, California: Berrett-Koehler Publishers, 2014).

11. “2013 SHRM/Globoforce Employee Recognition Survey,” Globoforce, May 29, 2013, accessed September 11, 2015, http://www.globoforce.com/news/press-releases/shrmgloboforce-survey-reveals-new-insights/.

12. Scott, Fierce Leadership.

13. John R. Childress and Larry E. Senn, The Secret of a Winning Culture (Provo, Utah: Executive Excellence Publishing, 2002).

14. Pink, Drive.

15. As quoted in Kohn, Punished by Rewards, 122.

16. Fred C. Lunenburg, “Goal-Setting Theory of Motivation,” International Journal of Management, Business, and Administration 15, no. 1 (2011), accessed February 8, 2015, http://www.nationalforum.com/Electronic%20Journal%20Volumes/Lunenburg,%20Fred%20C.%20Goal-Setting%20Theoryof%20Motivation%20 IJMBA%20V15%20N1%202011.pdf.

17. Simon Sinek, “Why good leaders make you feel safe,” TED Talk, March 2014. http://www.ted.com/talks/simon_sinek_why_good_leaders_make_you_feel_safe?language=en.

18. Tomas Chamorro-Premuzic, “Does Money Really Affect Motivation? A Review of the Research,” Harvard Business Review, April 2013, accessed February 8, 2015, https://hbr.org/2013/04/does-money-really-affect-motiv.

Chapter 4: The Three Common Goals

1. WorldatWork and Sibson Consulting, 2010 Study on the State of Performance Management, October 2010, accessed February 8, 2015, http://www.worldatwork.org/waw/adimLink?id=44473.

2. Bersin, “The Myth of the Bell Curve.”

3. Scott Bohannon, “Six Enemies of Post-Recession Performance,” Executive Conference Board Presentation, October 14, 2010, p. 21, http://www.cebglobal.com/exbd/executive-guidance/archive/index.page.

4. Susan Sorenson, “How Employee Engagement Drives Growth,” Gallup Business Journal, June 20, 2013, accessed February 8, 2015, http://www.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx.

5. Towers Watson, 2012 Global Workforce Study: Engagement at Risk—Driving Strong Performance in a Volatile Global Environment, accessed February 8, 2015, http://www.towerswatson.com/assets/pdf/2012-Towers-Watson-Global-Workforce-Study.pdf.

6. Kevin Kruse, “Employee Engagement: The Wonder Drug for Customer Satisfaction,” Forbes, January 7, 2014, accessed February 8, 2015, http://www.forbes.com/sites/kevinkruse/2014/01/07/employee-engagement-the-wonder-drug-for-customer-satisfaction/.

7. WorldatWork and Sibson Consulting, 2010 Study on the State of Performance Management.

8. CEB, Executive Guidance for 2013: Breakthrough Performance in the New Work Environment, accessed February 8, 2015, http://www.executiveboard.com/exbd-resources/pdf/executive-guidance/eg2013-annual-final.pdf.

9. Carol Morrison, “How to Align Your Employees to Strategic and Business Goals,” I4CP Productivity Blog, October 31, 2014, accessed February 8, 2015, http://www.i4cp.com/productivity-blog/2014/10/31/how-to-align-your-employees-to-strategic-and-business-goals.

10. Louis Efron, “Six Reasons Your Best Employees Quit You,” Forbes, June 24, 2013, accessed February 8, 2015, http://www.forbes.com/sites/louisefron/2013/06/24/six-reasons-your-best-employees-quit-you/.

Chapter 5: Mobilize

1. Prosci, Inc. Best Practices in Change Management—2014 Edition, p. 4, accessed February 28, 2015, http://offers.prosci.com/research/Prosci-2014-Best-Practices-Executive-Overview.pdf.

2. Stephen R. Covey, author of The 7 Habits of Highly Effective People (New York: Simon & Schuster, 2013): “Habit 2: Begin with the End in Mind,” https://www.stephencovey.com/7habits/7habits-habit2.php.

3. Frank Kalman, “Adobe Checks In with Performance Conversations,” Talent Management, August 22, 2014, accessed February 8, 2015, http://www.talentmgt.com/articles/6719-adobe-check-ins.

Chapter 8: Making It Real

1. Shannon Taylor, “Confronting Challenges Related to Performance in Nonprofit Organizations,” University of Georgia, accessed February 24, 2015, http://www.uga.edu/nonprofit/Academics/StudentDocs/Challenge.doc.

2. Marc Lindenberg, “Are We at the Cutting Edge or the Blunt Edge? Improving NGO Organizational Performance with Private and Public Sector Management Frameworks,” Nonprofit Management and Leadership 11, issue 3 (2001): 255.

3. John C. Sawhill and David Williamson, “Mission Impossible? Measuring Success in Nonprofit Organizations,” Nonprofit Management and Leadership 11, issue 3 (Spring 2001): 371–86.

4. Peter Drucker, The Essential Drucker: The Best of Sixty Years of Peter Drucker’s Essential Writings on Management (New York: HarperBusiness, 2003).

5. Geert Hofstede, Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations (London, UK: Sage Publications, 2003).

Chapter 10: Making It Stick

1. Prosci, “Importance of Change Management,” accessed February 8, 2015, http://www.prosci.com/change-management/why-change-management/.

2. Prosci, “Change Management Tutorial,” accessed February 8, 2015, http://www.change-management.com/tutorial-case-mod3.htm.

3. Chip Heath and Dan Heath, Switch: How to Change Things When Change Is Hard (New York: Crown Business, 2010).

4. Lillian Cunningham, “In big move, Accenture will get rid of performance reviews and rankings,” Washington Post, July 21, 2015, http://www.washingtonpost.com/news/on-leadership/wp/2015/07/21/in-big-move-accenture-will-get-rid-of-annual-performance-reviews-and-rankings/.

5. John P. Kotter and Dan S. Cohen, The Heart of Change: Real-Life Stories of How People Change Their Organizations (Boston, MA: Harvard Business Review Press, 2012), 37.

6. Heath and Heath, Switch.

7. Seth Godin, “A Bird in Search of a Cage,” Seth’s Blog, February 5, 2015, http://sethgodin.typepad.com/seths_blog/2015/02/a-bird-in-search-of-a-cage.html.

8. Rosabeth Moss Kanter, “Ten Reasons People Resist Change,” Harvard Business Review, September 25, 2012, accessed February 18, 2015, http://blogs.hbr.org/2012/09/ten-reasons-people-resist-chang/.

9. 9. Merriam-Webster Dictionary, s.v. “courage,” accessed February 28, 2015, http://www.merriam-webster.com/dictionary/courage.

10. Rosalynn Carter, Biography.com, http://www.biography.com/people/rosalynn-carter-9240052#road-to-the-white-house.

Final Thoughts

1. Shawn Parr, “Culture Eats Strategy for Lunch,” Fast Company, January 24, 2012, accessed February 25, 2015, http://www.fastcompany.com/1810674/culture-eats-strategy-lunch.

2. Seth Godin, Poke the Box (Steamboat Springs, CO: Portfolio, 2015).