Contents
Chapter 1. Developing New Leaders: Department of Transportation, Office of the Inspector General
Chapter 2. A Model for Workforce Planning: U.S. Agency for International Development
Chapter 3. Meeting a Major Staffing Challenge: Customs and Border Protection
Chapter 5. Innovative Recruitment and Retention: U.S. Department of Veterans Affairs
Chapter 6. Telework: Rethinking the Process of Work: U.S. Patent and Trademark Office
Chapter 7. Building a Knowledge Management Infrastructure: Social Security Administration
Chapter 8. Career Paths That Work: U.S. Department of Veterans Affairs
Chapter 9. An HR System That Helped Make an Agency: National Geospatial-Intelligence Agency
Chapter 10. Contribution-Based Compensation: Air Force Research Laboratory
Chapter 11. Transforming HR Service Delivery: National Archives and Records Administration
Chapter 12. HR Technology’s Gold Standard: National Aeronautics and Space Administration
Chapter 13. HR Customer and Strategic Services: National Institutes of Health