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PART I HUMAN RESOURCE MANAGEMENT—A CONCEPTUAL FRAMEWORK
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PART I HUMAN RESOURCE MANAGEMENT—A CONCEPTUAL FRAMEWORK
by Pravin Durai
Human Resource Management 2e
Cover
Title Page
Contents
Preface
PART I HUMAN RESOURCE MANAGEMENT—A CONCEPTUAL FRAMEWORK
1 Introduction to Human Resource Management
Introduction
Meaning of Human Resources
Uniqueness of Human Resources
Objectives of HRM
Scope of HRM
Functions of HRM
HRM and Personnel Management (PM)
HRM as a Profession
Qualities of an HR Manager
Line Versus Staff Authority of HRM
The Future Role of HRM
2 Strategic Human Resource Management—A Framework
Introduction
Meaning of Strategic Human Resource Management
Features of Strategic Human Resource Management
Differences Between SHRM and HRM
Models of Strategic Human Resource Management
Terms in SHRM
Steps in the Strategic Management Process
Levels of Strategy
Strategic Management and HRM
Types of HR Strategies
Benefits of a Strategic Approach to HRM
Barriers to Effective SHRM
3 The Evolution and Environment of Human Resource Management
Introduction
A Brief Outline of HRM
The Human Resource Management Environment
Environment Perspectives
Environmental Scanning—An Over view
The Environmental Scanning Process
PART II HR PROCUREMENT
4 Job Analysis and Design
Introduction
Features of Job Analysis
Important Terms in Job Analysis
Goals of Job Analysis
Job Analysis Process
Techniques of Data Collection in Job Analysis
Job Description
Job Specification
Challenges Affecting the Effectiveness of Job Analysis
Job Design
Environmental Influence on the Job Design
Critical Components of Job Design
Limitations of Job Design
Recent Trends in Job Design
5 Human Resource Planning
Introduction
Characteristics of Human Resource Planning
Significance of Human Resource Planning
Factors affecting Human Resource Planning
Human Resource Planning Process
Requirements for Effective HR Planning
Benefits of HR Planning
Barriers to the HR Planning Process
6 Recruitment
Introduction
Definitions of Recruitment
Features of Recruitment
Recruitment Policy
Recruitment Organization
Recruitment Process
Steps in the Recruitment Process
Sources of Recruitment
Recruitment Practices in India
7 Selection
Introduction
Differences Between Recruitment and Selection
Phases of the Selection Process
Employment Application Forms/Blanks
Selection Tests
The Selection Interview
Strategy for an Effective Interview Process
Weaknesses of the Interview Method
Reference Checks
Physical Examination
Job Offer
The Selection Process in India
8 Orientation, Socialization and Placement
Introduction
Purpose of Employee Orientation
Types of Orientation
Process of Orientation Programme Development
An Effective Orientation Programme
Problems in Orientation
Socialization
Differences Between Orientation and Socialization
The Socialization Process
Dimensions of Organizational Socialization Strategies
Placement
PART III HUMAN RESOURCE DEVELOPMENT
9 Career Planning and Guidance
Introduction
Features of Career Planning
Objectives of Career Planning
Important Terminology Used in Career Planning
Process of Career Planning
Responsibility for Career Planning and Development
Merits of Career Planning
Limitations of Career Planning
Measures to Improve the Effectiveness of Career Planning
Career Guidance
10 Employee Training
Introduction
Significance of Employee Training
Assessing Training Needs
Scope of Training
Steps in an Employee Training Process
Methods of Training
Audio-visual Aids in Training
Evaluation of a Training Programme
Design of Evaluation Studies
Effects to be Measured in Evaluation
Issues in Training
Conditions Necessary for an Effective Training Programme
E-learning—An Overview
11 Management Development
Introduction
Significance of Management Development
Goals of Management Development
Steps in a Management Development Process
Methods of Management Development
Evaluation of the Development Programme
Management Succession Planning
12 Organizational Development
Introduction
Characteristics of Organizational Development
Key Concepts in Organizational Development
Objectives of Organizational Development
The Organizational Development Process
Approaches to the Study of Organizational Development
Types of OD Intervention Programmes
Benefits of OD Intervention Programmes
PART IV HR EVALUATION AND COMPENSATION
13 Performance Evaluation and Job Evaluation
Performance Evaluation: An Introduction
Performance Evaluation: An Overview
Performance Management: An Overview
Objectives of Performance Evaluation
Uses of Performance Evaluation
Determining the Criteria for Performance Evaluation
The Process of Performance Evaluation
Selection of the Evaluator for Conducting the Performance Evaluation
Performance Evaluation Methods
Issues in Performance Evaluation
Steps to Overcome the Problems in the Evaluation Process
The Post-performance Evaluation Interview: An Overview
Job Evaluation
Characteristics of Job Evaluation
Objectives of Job Evaluation
The Job Evaluation Process
Methods of Job Evaluation
Benefits of Job Evaluation
Limitations of Job Evaluation
Measures to Enhance the Effectiveness of Job Evaluation
14 Compensation Administration
Introduction
Objectives of Compensation Administration
Types of Compensation
Theories of Compensation
Concept of Wages
Pay Structure
Factors Influencing Compensation (Wages and Salary) Administration
Steps in Compensation Administration
Challenges in Compensation Administration
Executive Compensation
15 Incentives and Benefits
Introduction
Objectives of Wage Incentives
The Wage Incentive Planning Process
Prerequisites for a Good Incentive Scheme
Types of Incentive Schemes
Evaluation of Wage Incentive Schemes
Fringe Benefits
PART V HR MAINTENANCE AND MOTIVATION
16 Employee Well-Being
Introduction
Objectives for Providing Employee Safety
Steps in an Employee Safety Programme
Need for Employee Safety
Essentials of an Effective Safety Programme
Statutory Provisions Concerning Employee Safety and Health
Behaviour-based Safety Management and Approach
Industrial Accidents
Employee Health
Stress
Stress Management
17 Employee Welfare and Social Security
Introduction
Features of Employee Welfare
Objectives of Employee Welfare
Types of Welfare Measures
Employee Welfare Responsibility
Theories of Employee Welfare
Merits of Welfare Measures
Limitations of Welfare Measures
Social Security
18 Workers’ Participation and Empowerment
Introduction
Features of WPM
Objectives of WPM
Levels of WPM
WPM Methods
Achieving WPM
Essential Prerequisites for Effective WPM
Significance of WPM
Obstacles faced by Effective WPM
Employee Empowerment
19 Job Rotations
Introduction
Characteristics of Promotion
Objectives of Promotion
Criteria for Promotion
Kinds of Promotion
Essentials of a Sound Promotion Policy
Demotion
Transfer
Employee Separation
PART VI HR INTEGRATION
20 Industrial Relations
Introduction
Characteristics of Industrial Relations
Objectives of Industrial Relations
Major Players in Industrial Relations
Approaches to the Study of Industrial Relations
Industrial Relations Trends
Factors Influencing Industrial Relations
Essentials of Effective Industrial Relations
21 Discipline and Disciplinary Action
Introduction
Characteristics of Employee Discipline
Objectives of Discipline
Types of Discipline
Symptoms and Causes of Indiscipline
Types of Disciplinary Action
Steps in Establishing a Disciplinary Action Procedure
Essential Steps to Enhance the Effectiveness of Discipline Meetings
Elements of a Good Disciplinary System
Douglas McGregor’s Hot Stove Rule of Discipline
Code of Discipline
22 Employee Grievances
Introduction
Characteristics of Grievances
Sources of Grievance
Techniques of Grievance Identification
The Grievance Procedure
Essentials of a Good Grievance Procedure
Benefits of the Grievance Redressal Procedure
Statutory Provisions Concerning the Grievance Redressal Procedure in India
The Model Grievance Procedure
23 Industrial Disputes and Collective Bargaining
Introduction
Characteristics of Industrial Disputes
Objectives of the Industrial Disputes Act,
Causes of Industrial Disputes
Types of Industrial Disputes
Outcome of Disputes
Investigation and Settlement of Disputes
Collective Bargaining
Classification of Collective Bargaining
The Collective Bargaining Process
Essentials of Effective Collective Bargaining
24 Trade Unions
Introduction
Features of Trade Unions
Objectives of trade unions
Types of Trade Unions
Trade Union Goal Accomplishment Strategies and Actions
Why do Workers Join Trade Unions?
History of Trade Unions
Challenges Facing the Trade Union Movement
Union-free Organizations
PART VII HR CONTROL
25 Human Resources Audit
Introduction
Features of an HR Audit
Objectives of an HR audit
Scope of an HR Audit
Levels of an HR audit
Steps in an HR audit
Approaches to HR Auditing
Essential Conditions for an Effective HR Audit
26 The Human Resource Information System (HRIS)
Introduction
Objectives of an HRIS
Components of an HRIS
Types of HRIS
Implementation of an HRIS
Applications of an HRIS in Human Resource Management
Benefits of an HRIS
Conditions Essential for an Effective HRIS
27 Human Resources Accounting
Introduction
Objectives of Human Resource Accounting
Approaches to Human Resource Accounting
Uses of Human Resource Accounting
Weaknesses of Human Resource Accounting
PART VIII HR SPECIAL TOPICS
28 Ethical Issues in Human Resource Management
Introduction
Types of Ethics
Ethics and Human Resource Management
Need for Ethical Policies and Codes
Approaches to Ethical Issues in Organizations
Factors Influencing Ethical Behaviour at Work
Role of HRM in the Development of Ethical Behaviour
International Business Ethics
Guidelines for International Business Organizations on Ethical Issues
Ethical Dilemma in Global Wage Payment
29 International Human Resource Management
Introduction
Features of International HRM (IHRM)
Differences Between IHRM and Domestic HRM
Reasons for the Growth of IHRM
Challenges Facing IHRM
International HR Practices
Strategic International Human Resource Management
Cross-culture Management in IHRM
Factors Determining the Outcome of International Assignment of Employees
List of Dos and Don’ts in Developing and Implementing Global HR Practices
30 HR Metrics
Introduction
Definition of HR Metrics
Objectives of HR Metrics
Steps to Set up HR Metrics
Levels of Metrics
Types of HR Metrics
Formula for Important HR Metrics
Benefits of HR Metrics
HR Dashboard
HR Analytic
Benchmarking
HR Scorecard
Prerequisites for Success of HR Metrics
31 Human Resource Management in Small and Medium Enterprises
Introduction
Human Resource Management Practices in Large-scale and Small-scale Enterprises—A Comparison
Importance of HRM in SMEs
HRM Functions in SMEs
Challenges Facing HRM in SMEs
APPENDIX A: Employee Engagement
APPENDIX B: Green Human Resource Management
APPENDIX C: Knowledge Management
Appendix D: Employer Branding
Appendix E: Employee Life Cycle Management
APPENDIX F: Competency-Based Pay
APPENDIX G: Labour Laws
Index
Copyright
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1 Introduction to Human Resource Management
PART I
Human Resource Management — A Conceptual Framework
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