Notes

1. Edgar H. Schein, Process Consultation Revisited (Englewood Cliffs, NJ: Prentice-Hall, 1999).

2. Edgar H. Schein, Helping: How to Offer, Give, and Receive Help (San Francisco: Berrett-Kohler, 2009).

3. For this example the gender of the characters reflects the current situation in medicine and is thus intended to reflect current reality rather than what might be desirable.

4. Edgar H. Schein, Helping: How to Offer, Give, and Receive Help (San Francisco: Berrett-Koehler, 2009).

5. Edgar H. Schein, Organizational Culture and Leadership, 4th ed. (San Francisco: Jossey-Bass, 2010).

6. Stephen Potter, Gamesmanship (New York: Holt, 1951) and One-Upmanship (New York: Holt, 1952).

7. A. C. Edmondson, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy (San Francisco: Jossey-Bass, 2012).

8. Ibid.

9. Edmondson, personal communication.

10. Melissa Valentine, Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming (Unpublished doctoral dissertation, 2013).

11. Joe Luft, “The Johari Window,” Human Relations Training News 5, pp. 6–7.

12. Edgar H. Schein, Process Consultation Revisited (Englewood, NJ: Prentice-Hall, 1999).

13. Graham Leicester and Maureen O’Hara, Dancing at the Edge: Competence, Culture and Organization in the 21st Century (Axminster, Devon: Triarchy Press, 2012).

14. Ellen Langer, The Power of Mindful Learning (Reading, MA: Addison-Wesley, 1997).

15. Jody Gittell, High Performance Healthcare (New York: McGraw-Hill, 2009).