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by Donald L. Kirkpatrick
Improving Employee Performance Through Appraisal and Coaching
Cover
Half title
Title
Contents
Foreword
Preface
Acknowledgments
A Conceptual Framework for the Appraisal/Coaching Process
Pretest
1. Introduction and Overview
How to Get Maximum Performance from Employees
The Performance Review Program
2. The Basis for Appraisal
Significant Job Segments
Standards of Performance
3. The Appraisal and the Interview
The Appraisal Process
Preparing for the Appraisal Interview
Conducting the Appraisal Interview
4. The Performance Improvement Plan
Preparing an Effective Plan
5. On-the-Job Coaching
The Effective Coach
Coaching Approaches and Techniques
6. Five Program Requirements
An Effective Performance Review Program Posttest
Test Answers and Reasons for Them
7. Leaders Who Coach Create Coaching Cultures
The Benefits of Integrating Coaching for Leaders
Evoking the Coach Within
The Elements of a Coaching Approach
Creating a Coaching Culture
Conclusion
8. Evaluating a Training Course on Performance Appraisal and Coaching
9. Case Study: Carilion Health System
10. Notes from the Field
The Accenture Philosophy
Managing Performance
A Performance Management System
Seven Coaching Principles
Manager as Coach
Coach as Facilitator
Coaching Managers Through the Appraisal Process
11. Sample Forms
A Final Word
Selected References
Index
About the Author
Copyright
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Contents
IMPROVING
EMPLOYEE
PERFORMANCE
THROUGH
APPRAISAL
AND
COACHING
Second Edition
Donald L. Kirkpatrick
Foreword by Dick Grote
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