Acknowledgments

I have many people to thank for making the book practical. They have contributed concepts, principles, and techniques that can be used and/or adapted to the performance appraisal programs of the readers. Those who contributed include Dick Grote (author of several books on performance appraisal), who wrote the Foreword; the many coaches who described the characteristics of an effective coach; Dianna Anderson and Merrill Anderson, who wrote the excellent chapter on coaching; Judith P. Clarke, who wrote the enlightening case study in the chapter on evaluating a training course on performance appraisal and coaching; Jeanne Armentrout and Cheryl Bennett, who wrote the detailed chapter covering both performance appraisal and coaching; the authors of “Notes from the Field,” including Carolyn Henning, Stephen Glen, Dana Patrick, Carlyn Houston, Holly Burkett, my daughter Susan Muehlbach, Cathy Bolger, and Rita Laitres.

I also want to thank Adrienne Hickey, Barry Richardson, and Mike Sivilli of AMACOM for their encouragement and help.

Finally, I want to thank my wife, Fern, for her patience and understanding during the many hours I spent on the book.