72 Increase Your Influence at Work
CHAPTER REVIEW
To review what you have learned, take the following open-book
review quiz.
1. Explain how a manager or supervisor can establish trust between him
or her and his or her subordinates.
2. What is the highest-level need in Maslow’s hierarchy of human needs?
3. Identify two tactics for increasing one’s influence over peers in the
workplace.
NOTES
1. The Autobiography of Benjamin Franklin, online edition, page 48, ac-
cessed at http://www.ushistory.org/franklin/autobiography/page48.htm.
2. Ibid, 48.
3. Vladas Griskevicious, Robert B. Cialdini, and Noah J. Goldstein,
‘‘Applying (and Resisting) Peer Influence,’’ MIT Sloan Management Re-
view 49, no. 2 (Winter 2008): 87.
American Management Association
www.amanet.org
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