Also by Chip R. Bell

Wired and Dangerous

How Your Customers Have Changed and What to Do about It

By Chip R. Bell and John R. Patterson

In an era of economic stress, rapid change, and social networking, customers are distracted and harder to please than ever. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm.” The three steps to Service Calm draw on sophisticated psychological principles and are profound in application: Deal with Self, Deal with Customer, and Deal with Context.

Print paperback, ISBN 978-1-60509-975-0

PDF ebook, ISBN 978-1-60509-976-7

ePub ebook, ISBN 978-1-60509-977-4

Digital audio, ISBN 978-1-60994-933-4

Managers as Mentors, Third Ed.

Building Partnerships for Learning

By Chip R. Bell and Marshall Goldsmith

Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s tumultuous organizations. The third edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than simply handing down knowledge. Chapters cover topics such as the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting digitally. This hands-on guide teaches leaders to be the kind of confident coaches integral to learning organizations.

Print paperback, ISBN 978-1-60994-710-1

PDF ebook, ISBN 978-1-60994-711-8

ePub ebook, ISBN 978-1-60994-712-5