ALSO BY CHIP R. BELL

Kaleidoscope: Delivering Innovative Service That Sparkles

Sprinkles: Creating Awesome Experiences through Innovative Service

The 9½ Principles of Innovative Service

Wired and Dangerous: How Your Customers Have Changed and What to Do about It (with John R. Patterson)

Take Their Breath Away: How Imaginative Service Creates Devoted Customers (with John R. Patterson)

Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service (with John R. Patterson)

Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack R. Bell)

Service Magic: The Art of Amazing Your Customers (with Ron Zemke)

Dance Lessons: Six Steps to Great Partnerships in Business & Life (with Heather Shea)

Customers as Partners: Building Relationships That Last

Managing Knock Your Socks Off Service (with Ron Zemke)