Notes

abstract

1. Bennis and Goldsmith (1997).
2. R&D (2011).
3. Anderson (2011).

Chapter 1

1. Fischetti (2011).
2. Friedman (2011).
3. Kelly (2018).
4. Hackett (2011).
5. Juran (1970).
6. Sandoval (2010).
7. Kahney (2011).
8. Portions of this section are based on Sower and Fair (2005). Used with permission.
9. Barfield (1988).
10. Oxford English Dictionary (1989).
11. Shewhart (1931).
12. Juran (1970). Reprinted in Sower, Motwani, and Savoie (1995).
13. Feigenbaum (1951).
14. Parasuraman, Zeithaml and Berry (1988).
15. Deming (1993).
16. Garvin (1984).
17. Sower (2011).
18. Garvin (1984).
19. Tamimi and Sebastianelli (1996).
20. Garvin (1984).
21. Reeves and Bednar (1994).
22. Pirsig (1992).
23. Reeves and Bednar (1994), pp. 428.
24. Gladwell (2011).
25. Stukeley (1752).
26. Krzykowski (2011).

Chapter 2

1. Scriabina (2011).
2. Sitkin, See, Miller, Lawless, and Carton (2011).
3. Barker (1990).
4. Smith (2011).
5. http://inventors.about.com/library/inventors/blpolaroid.htm
6. Lenzner and Johnson (1997).
7. Wilen (2018).
8. Folger (2011).
9. Curry and Kenny (1999).
10. http://www.bestbuy.com
11. “Midsize firms shift focus to customers, innovation” (2011).
12. Nelson (2011).

Chapter 3

1. Portions of this chapter are adapted from Sower and Fair (2005)—Used with permission.
2. Johansson (2004), pp. 130.
3. Plato (1992), pp. 182.
4. Plato (1992).
5. Hatcher (1984).
6. Brown (2009), pp. 16.
7. Aderem (2011).
8. Aderem (2011).
9. Byers (2011), pp. 154.
10. Tharp (2003), pp. 78–79.
11. Ericsson, Prietula and Colely (2007).
12. http://darwin-online.org.uk/EditorialIntroductions/Richmond_cirripedia.html
13. Shirley (2010), pp. 28.
14. Picasso, Rubin and Fluegel (1980), pp. 87.
15. http://www.news-sentinel.com/apps/pbcs.dll/article?AID=/20111024/NEWS/111029772.
16. Eccles (1974), pp. 350.
17. http://www.phoenixcommotion.com/
18. Robinson and Stern (1997), pp. 48.
19. Tharp (2003), pp. 213.
20. Byers (2011), pp. 20.
21. Keller and Price (2011), pp. 32–33.
22. Keller and Price (2011), pp. 32.
23. Keller and Price (2011), pp. 33.
24. Keller and Price (2011), pp. 18–19.
25. Keller and Price (2011), pp. 112–113.
26. Deming (1986).

Chapter 4

1. Arnold (2010).
2. Kahney (2013), pp. 67–68.
3. Kilbourne and Woodman (1999).
4. Mayer (2003).
5. Simmons and Sower (2012).
6. Design for Leading (2011).
7. Design for Leading (2011).
8. Sower, Duffy and Kohers (2008).
9. Design for Leading (2011).
10. Hoffman, Bynum, Piccolo and Sutton (2011), pp. 779–796.
11. http://www.nationwidechildrens.org/strategic-plan (2011).
12. Judge (2011).
13. Judge (2011).
14. Deming (1981–1982).
15. Strickler (2017).
16. Reisch (2012).
17. Sower, Duffy and Kohers (2008).
18. Drug Discovery (2011).
19. Sower, Duffy and Kohers (2008).
20. http://www.thefreedictionary.com/system
21. Sower, Duffy and Kohers (2008).
22. Satariano and Burrows (2011).
23. Zelbst, Green, Sower and Abshire (2011).
24. Robinson and Stern (1997).
25. Feiring (2016).
26. Innovation: How the Creative Stay Creative (2011).
27. Daft (1998).
28. Satariano and Burrows (2011).
29. Satariano and Burrows (2011).
30. Mayer (2003).
31. Provost and Sproul (1996), pp. 102.
32. Sower (2011), pp. 88.
33. Anderson (2011).
34. http://www.bordersreorganization.com/
35. http://www.reuters.com/article/2011/07/21/us-borders-idUSTRE76K6GB20110721

Chapter 5

1. Sower (2011).
2. Juran (1988).
3. Madu and Kuei (1993).
4. Keller and Price (2011).
5. Adapted from Sower (2011), pp. 29.
6. “Quotes” (2011).
7. http://www.baldrige.nist.gov/PDF_files/Bronson_Methodist_Hospital_Application_Summary.pdf
8. Sower, Duffy and Kohers (2008).
9. Commencement Address University of Michigan (2009) at http://www.google.com/intl/en/press/annc/20090502-page-­commencement.html
10. Barker (1990).
11. Minter (2011).
12. “Invent Help” Inventor Newsletter (2009).
13. Buchanan (2008).
14. Aucoin (2002).
15. Peter and Hull (1969).
16. Kerr (1995).
17. Skinner (1953).
18. Vroom (1964).
19. Hertzberg, Mausner and Snyderman (1959).

Chapter 6

1. Tuominen (2000), pp. xxvi.
2. Moore (1965).
3. Single-Atom Transistor is End of Moore’s Law. (2012).
4. TED http://www.ted.com/pages/about
5. Rosenwald (2011), pp. 56.
6. Barker (1990).
7. Members List Quality Innovations on the Horizon (2009).
8. Akao (1990).
9. Quality Glossary (2002).
10. Sower (2011).
11. Jayaram, Handfield and Ghosh (1997).
12. Sower (2007).
13. Sower, Duffy and Kohers (2008), pp. 4.
14. Readers interested in more information about benchmarking are directed to Sower, Duffy and Kohers (2008) and Camp (1995).
15. Sower, Duffy and Kohers (2008), pp. 176.
16. Sower, Duffy and Kohers (2008).
17. Lewin (1943).
18. Lewin (1951).
19. Sower and Fair (2017).
20. Sower and Fair (2017).