- Cover
- Title
- Copyright
- Dedication
- Acknowledgements
- Foreword
- Table of Contents
- List of Activites
- List of Figures
- Part I Recognizing the Role of Interpersonal Skills
- Part II Developing Interpersonal Skills
- 5. Developing Essential Helping Skills for Successful Funeral Service Practice
- 6. Skill One: Attending or Listening
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of the Skill
- 4. Illustrate Use of Attending
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to This Skill
- 7. Skill Two: Paraphrasing
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of the Skill
- 4. Illustrate the Use of Paraphrasing
- 5. Identify Outcome Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to This Skill
- 8. Skill Three: Clarifying
- 1. Define the Skills
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of the Skill
- 4. Illustrate the Use of Clarifying
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 9. Skill Four: Perception Checking
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Perception Checking
- 4. Illustrate the Use of Perception Checking
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 10. Skill Five: Leading
- 1. Define the Skill
- 2. Identifying Purposes for Using the Skill
- 3. Enhance Understanding of Leading
- 4. Illustrate the Use of Indirect Leading
- 5. Illustrate the Use of Direct Leading
- 6. Identify Outcomes Expected
- 7. Role-play—Demonstration
- 8. Summarize and List Guidelines for the Skill
- 9. Notes or Questions You Have for the Trainer Related to the Skill
- 11. Skill Six: Questioning
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Questioning
- 4. Illustrate the Use of Questioning
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 12. Skill Seven: Reflecting Feelings
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Reflecting Feelings
- 4. Illustrate the Use of Reflecting Feelings
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 13. Skill Eight: Informing
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Informing
- 4. Illustrate the Use of Informing
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 14. Skill Nine: Summarizing
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Summarizing
- 4. Illustrate the Use of Summarizing
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- Summary Outcomes of Part II
- Part III Overcoming Barriers to Implementation
- Part IV Grief and Mourning
- 17. Understanding Grief and Mourning
- Dispelling Five Common Myths about Grief
- Myth #1: Grief and Mourning Are the Same Experience
- Myth #2: A Predictable and Orderly Stage-like Progression Exists to the Experience of Mourning
- Myth #3: The Best Procedure Is to Move Away from Grief Instead of Toward It
- Myth #4: Following the Death of Someone Significant to You, the Goal Is to “Get Over” Your Grief
- Myth #5: Tears Expressing Grief Are Only a Sign of Weakness
- Summary Related to Myths
- References
- Dispelling Five Common Myths about Grief
- 18. Uniqueness of Grief Response
- 1. Nature of the Relationship with the Person Who Died
- 2. Availablity, Helpfulness, and Ability of the Person to Make Use of a Social Support System
- 3. Unique Characteristics of the Bereaved Person
- 4. Unique Characterists of the Person Who Died
- 5. The Nature of the Death
- 6. Person’s Religious and Cultural History
- 7. Other Crises or Stresses in the Person’s Life
- 8. Previous Experiences with Death
- 9. Social Expectations Based on the Sex of the Survivor
- 10. Ritual or Funeral Experience
- Summary Related to Grief Response
- 19. Overview of Normal Experience of Grief
- 20. Understanding Common Patterns of Avoiding Grief
- 21. Children and Grief
- 17. Understanding Grief and Mourning
- Part V Caring for the Caregiver
- 22. Funeral Service and Stress: Caring for the Caregiver
- The Funeral Director and Stress
- Exhaustion and Loss of Energy
- Irritability and Impatience
- Cynicism and Detachment
- Physical Comlaints and Depression
- Disorientaion and Confusion
- Omnipotence and Feeling Indispensable
- Minimization and Denial of Feelings
- Am I Experiencing Funeral Service Burnout?
- Guidelines for Caring for the Funeral Director
- Final Thoughts
- Summary Outcomes of Chapter
- References
- 23. A Final Word
- 22. Funeral Service and Stress: Caring for the Caregiver
- Training Opportunities
- Index
- About the Author
Training opportunities related to the content of this book are available through the Center For Loss and Life Transition. Custom programs are often designed to meet the unique needs of particular funeral homes, funeral home organizations, and state associations. The training can be held in your funeral home, or staff members can travel to the Center For Loss and Life Transition.
To inquire about the Center’s training opportunities write or telephone:
Center for Loss and Life Transition
3735 Broken Bow Road
Fort Collins, Colorado 80526
Telephone 303-226-6050
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