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Copyright © 2010 by Management Concepts, Inc.
All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by an information storage and retrieval system, without permission in writing from the publisher, except for brief quotations in review articles.
PMI, PMP, Program Management Professional (PgMP), CAPM, OPM3, OPM3 ProductSuite, PMI Certified OPM3 Assessor, PMI Certified OPM3 Consultant, PMI global standards, and PMI-ISSIG are registered marks of the Project Management Institute, Inc.
Portions of this book are excerpted or adapted from People Skills for Project Managers (2001) and Essential People Skills for Project Managers (2005), by Steven W. Flannes and Ginger Levin.
© Management Concepts, Inc. All rights reserved.
Printed in the United States of America
Library of Congress Cataloging-in-Publication Data
Levin, Ginger.
Interpersonal skills for portfolio, program, and project managers / Ginger Levin.
p. cm.
ISBN 978-1-56726-288-9
1. Project management. 2. Personnel management. 3. Interpersonal relations. 4. Interpersonal
communication. I. Title.
HD69.P75L4834 2010
658.4’094–dc22
2010019620
10 9 8 7 6 5 4 3 2 1
18.220.119.218