Contents
List of acronyms and abbreviations
Chapter 1: Intranets explained
Chapter 2: Models for Implementation
Chapter 3: Costing your Intranet
3.1 Calculating Returns-On-Investment (ROIs)
Chapter 5: Achieving Critical Mass
Chapter 7: Information Supply and Retrieval
Chapter 8: Filling the Intranet
Commercial or externally-sourced information
Business Intelligence information
Launching legacy systems via web-based menus
Convert existing documentation using conversion utilities
Chapter 9: Business Applications and Services
9.2 Library and Information Services
9.4 Training, education and e-learning
Chapter 10: Procedures and Standardisation
Chapter 11: Content Management Issues
Intranet management structures, example 1.
Intranet management structures, example 2.
Intranet Management Group (IMG)
Intranet Technical Sub-Committee
11.2 Electronic Document Management Systems
File interdependencies and groupings utilities
Structure and organisational capabilities
Maintain file expiration dates
11.3 Content management and extranets
Chapter 12: Enhancing Web Content
Chapter 13: Implementing a Publishing Policy
Chapter 14: Information Overload
Unsubscribe to services and updates
Things to watch out for before you send
Chapter 15: Integrating Knowledge Management with your Intranet Strategy
Knowledge Management: the definition
16.2 Computer-Supported Collaborative Working (CSCW) systems
16.3 Workflow management systems
Hardware and software considerations
Process analysts and designers
17.3 Customer and supplier systems
Chapter 18: Implementing an Extranet
18.1 Remote access ‘networked services’
Chapter 19: Transnational Intranets and Extranets
Legal matters - EU Data Protection
Standardising client interfaces
Data Protection Act and BS 7799
The Regulation of Investigatory Powers (RIP) Bill
Identifying security needs and measures
Chapter 21: Future Developments
21.1 Mobile and Wireless Computing
21.2 Application Service Providers
Improved customer satisfaction
Chapter 22: The Everywhere-net
Pervasion, the fifth stage of Intranet development
Appendix A: Sample ‘Computer Network and Internet Access Policy’
Permitted Use of Internet and Company Computer Network
Computer Network Use Limitations
Duty Not to Waste or Damage Computer Resources
Acknowledgement of Understanding
Groupwork, Content Management and Workflow
Mobile Technologies and Teleworking