Acknowledgements

I would like to thank all of the people who have helped during the research of the book who have included the publishers, friends, and associates across a wide number of professions. I am also grateful to contributors from the following organisations that have taken the time to provide valuable information and advice throughout the books compilation:

Alstom Drives & Controls Ltd

ASDA Stores PLC

BAe Systems PLC

Blackwell Publishers Ltd

Brighton Business School

British Airport Authorities PLC

BT Laboratories

Building Design Partnership

Burmah Castrol

Clearview Systems

Compaq

Cornhill Insurance PLC

Danzas Management Ltd.

Dewsbury College

ESIEA

European Commission

Fujitsu Europe Telecom R&D Centre Ltd

GlaxoWellcome R&D

IFR Ltd

Interactive Consulting Group

Lex Service PLC

Lexis-Nexus

Medical Research Council (MRC)

Merck Sharp & Dohme Research

Monsanto Inc.

Montgomery Watson

Mott MacDonald Group

National Air Traffic Services Ltd

National Grid

National Library for the Blind

Natural History Museum

Open University

Pioneer

PricewaterhouseCoopers

RAC Motoring Services

Scottish FE & HE Funding Councils

Sheffield Hallam University

Shell UK Oil Products Ltd

Siemens Business Services Ltd

Siemens Communications Ltd

Sweet & Maxwell Ltd

TA Group

Technical University of Crete

TMS Group

University of Northumbria at Newcastle

Verity, Inc.

Vodafone Corporate

Warwickshire College

West Cheshire College

Writtle College

Above all, I am indebted to my wife, Kate, who has quietly and patiently persevered over the last 18 months whilst paper-based mountains of product literature, books, post-it notes, spreadsheets, journal articles, and magazine cuttings have grown in every conceivable corner of our abode!

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