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by Paul Blackmore
Intranets: a Guide to their Design, Implementation and Management
Cover
Title
Copyright
Contents
List of figures
List of acronyms and abbreviations
Audience
Acknowledgements
Introduction
Scope of content
Part I: Initiation
Chapter 1: Intranets explained
So what is an Intranet?
The technology
Cross-platform compatibility
Global access
Ease-of-use
Flexibility
Open standards
Cost
Business benefits
Chapter 2: Models for Implementation
Stage 1: Initiation
Chapter 3: Costing your Intranet
Client server costs
Server set-up costs
Networking infrastructure
Content creation
Training costs
3.1 Calculating Returns-On-Investment (ROIs)
Costs (investment)
Savings (returns)
3.2 ROI Case study
Chapter 4: Outsourcing
Part II: Contagion
Chapter 5: Achieving Critical Mass
Stage 2: Contagion
Chapter 6: Barriers to Access
Access points
Cultural aspects
A case study: Xerox
Chapter 7: Information Supply and Retrieval
Search engines
Intelligent agents
Portals
Portals: purchasing issues
Chapter 8: Filling the Intranet
Flat content
Interactive content
Commercial or externally-sourced information
Business Intelligence information
8.1 Legacy systems
Launching legacy systems via web-based menus
Convert existing documentation using conversion utilities
Chapter 9: Business Applications and Services
9.1 The personnel department
9.2 Library and Information Services
9.3 IT department
9.4 Training, education and e-learning
Part III: Control
Chapter 10: Procedures and Standardisation
Stage 3: Control
Chapter 11: Content Management Issues
Ownership of content
11.1 Management structures
Intranet management structures, example 1.
Webmaster and team
Local Intranet managers
Local Intranet developers
Information owners
Intranet management structures, example 2.
Intranet Management Group (IMG)
Content authorisers
Content providers
Editorial board
Service provider
Intranet Technical Sub-Committee
11.2 Electronic Document Management Systems
Version control
Storage of metadata
Security
Check-in/check-out facility
Search and indexing
File interdependencies and groupings utilities
Open standard interfaces
Structure and organisational capabilities
Supports multiple file types
Maintain file expiration dates
11.3 Content management and extranets
Chapter 12: Enhancing Web Content
Chapter 13: Implementing a Publishing Policy
Chapter 14: Information Overload
Email filters
Rerouting ‘spam’
Unsubscribe to services and updates
Things to watch out for before you send
Training
Selective browsing
Part IV: Integration
Chapter 15: Integrating Knowledge Management with your Intranet Strategy
Stage 4: integration
Knowledge Management: the definition
Chapter 16: Groupware
What is Groupware?
16.1 Shared reference library
16.2 Computer-Supported Collaborative Working (CSCW) systems
Purchasing issues
16.3 Workflow management systems
Availability of graphic tools
Routing capability
The establishment of groups
Performance metrics
Queue management
Management of events
Workload
Integration capacity
Monitoring
Simulation
Webflow
Task management
Process management
Documentation
Hardware and software considerations
Human factors
Process analysts and designers
Vendor/product reputation
Technical support
Canvass user needs
Acceptance
Cost of product
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