Jack J. Phillips, Ph.D., is a world-renowned expert on human capital measurement and evaluation and is chairman of the ROI Institute, Inc. Through the Institute, Dr. Phillips provides consulting services for Fortune 500 companies and major organizations in forty-one countries. He conducts workshops for major conference providers throughout the world. Phillips is also the author or editor of more than thirty books and more than one hundred articles.
His expertise in human capital measurement and evaluation is based on almost thirty years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional bank, and management professor at a major state university.
His background in HR led Phillips to develop the ROI Methodology™—a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, learning, coaching, consulting, quality, and technology programs.
Phillips’s most recent books include Proving the Value of HR, SHRM 2005; The Leadership Scorecard, Elsevier Butterworth-Heinemann 2004; The Human Resources Scorecard, Butterworth-Heinemann 2001; The Consultant’s Scorecard, McGraw-Hill 2000; Managing Employee Retention, Butterworth-Heinemann, 2003; Return on Investment in Training and Performance Improvement Programs, Second Edition, Butterworth-Heinemann 2003; The Project Management Scorecard, Butterworth-Heinemann 2002; Accountability in Human Resources Management, Gulf Professional Publishing 1996; and Performance Analysis and Consulting, ASTD 2000. Phillips is series editor for ASTD’s In Action casebook series and serves as series editor for Butterworth-Heinemann’s Improving Human Performance series. His books have been published in twenty-five languages.
Phillips has undergraduate degrees in electrical engineering, physics, and mathematics, a master’s degree in decision sciences from Georgia State University, and a Ph.D. in human resource management from the University of Alabama. In 1987 he won the Yoder-Heneman Personnel Creative Application Award from the Society for Human Resource Management.
Jack Phillips can be reached at 350 Crossbrook Drive, Chelsea, AL 35043 or by phone at (205) 678-8101, fax at (205) 678-8102, or e-mail at [email protected].