- Copyright
- Legal Notices
- Author’s Credentials
- Preface
- Using Organizational Memory to Improve Productivity
- Progress Is Despite Management
- No History, No Inheritance
- Cliometrics and Case Studies
- Decision Analysis Theories
- Ways of Learning × 35
- Where OM Resides
- The Tacit Way of Traveling
- Difference Between Teaching and Learning
- The Corporate Amnesia Phenomenon
- Performance Is Not Always Transferable
- Corporate Disenfranchisement
- Interpreting Experiential Learning
- Pep Talks and Storytelling
- The Lessons of History
- Defensive Unwillingness
- The Cost of Forgetting
- Peter Drucker’s Challenge
- Productivity’s Top-Down Responsibility
- RAMBO: The MBA Alternative
- Familiarity, Exemplars, and Lessons
- David Kolb’s Contribution
- Give Business Historians Their Head
- The Rearview Mirror Analogy
- Corporate History: “Only Good for Public Relations”
- Much Too Much Work
- Filling the Educational Gaps
- Experiential Learning: Just How Bad Are We?
- EBM’s 6-Stage Learning Cycle
- How the Experiential Learning Baton Was Passed
- Postscript: Two Trillion-Dollar Examples That Illustrate the Point
- Checkbooks and Boxing Gloves: The Author’s Story
- References
Author’s Credentials
Arnold Kransdorff was the first to identify the phenomenon of corporate amnesia in the early 1980s, soon after the flexible labor market started to make a significant impact on job tenure. His first book on the subject, Corporate Amnesia (Butterworth Heinemann, 1998), was short-listed for the United Kingdom’s Management Book of the Year in 1999 and was selected as one of 800 titles worldwide to launch the Microsoft Reader eBooks program in 2000. His second book, Corporate DNA (Gower, 2006), expanded the subject to explain how organizations could help their transient managers apply captured knowledge and experience in the cause of better decision making.
An expert practitioner of knowledge management (KM) and the leading authority on the consequences of the flexible labor market, his unique speciality is the management of organizational memory (OM), the institution-specific know-how accrued from experience that characterizes any organization’s ability to perform. His work is widely published in academic journals, trade journals, and the national press. He has project managed and edited over a dozen corporate histories—the most efficient vehicle for capturing long-term OM—and pioneered the development of oral debriefings—the equally efficient verbal vehicle to capture short- and medium-term OM.
A former financial analyst and industrial commentator for the Financial Times in London, he has won several national and international awards, among them Industrial Feature Writer of the Year (1981) and an Award of Excellence (1997) from Anbar Management Intelligence, the world’s leading guide in management journal literature. He has co-supervised a U.S. doctoral thesis on OM, is a guest lecturer at many U.K. and overseas business schools, and is a regular speaker at international business conferences. He has assisted in the Royal Society for the encouragement of Arts, Manufactures, and Commerce’s Inquiry on Tomorrow’s Company, the Economic and Social Research Council–commissioned study on Management Research, the Confederation of British Industry’s deliberations on Flexible Labour Markets, and the Washington, D.C.–based Corporate Leadership Council’s study on New Tools for Managing Workforce Stability.
Contact: [email protected] (+44) 01923-896288 or (m) (+44) 07906-059435 or through www.pencorp.co.uk and www.corporate-amnesia.com
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