Table of Contents
Section I Establish strategic priorities
What do we mean by strategic priorities?
Chapter 1 IDENTIFYING VALUABLE KNOWLEDGE
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 2 MAKING A COMPREHENSIVE ASSESSMENT OF KNOWLEDGE FLOWS
What this means for your organization
Knowledge flows that start from individuals
The research and the team involved
Final reflections from the research
Section II Enable operational effectiveness
What do we mean by operational effectiveness?
Chapter 3 TAKING KNOWLEDGE INITIATIVES TO THE FRONT LINE OF THE ORGANIZATION
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 4 INTEGRATING KNOWLEDGE PRACTICES INTO PROJECTS
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 5 WORKING COLLABORATIVELY IN PARTNERSHIPS
What this means for your organization
The research and the team involved
Final reflections from the research
Section III Stimulate innovation
What do we mean by innovation?
Chapter 6 BUILDING KNOWLEDGE ENABLED INNOVATION CAPABILITY
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 7 RETAINING AND DEVELOPING EXPERTISE
What this means for your organization
The research and the team involved
Final reflections from the research
Section IV Increase learning capacity
What do we mean by learning capacity?
Chapter 8 JOINING UP INDIVIDUAL AND ORGANIZATIONAL LEARNING
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 9 EXTRACTING KNOWLEDGE VALUE USING DOCUMENT MANAGEMENT SYSTEMS
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 10 SUSTAINING EFFECTIVE COMMUNITIES OF PRACTICE
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 11 LEARNING FROM EXTERNAL COLLABORATIONS
What this means for your organization
The research and the team involved
Final reflections from the research
How do you develop the key attributes of agility?
Chapter 12 MAKING MORE KNOWLEDGEABLE DECISIONS
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 13 USING SOCIAL MEDIA FOR KNOWLEDGE SHARING
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 14 TRANSFORMING RELATIONSHIPS AND STRUCTURES IN ORGANIZATIONS
What this means for your organization
The research and the team involved
Final reflections from the research
What makes change so difficult?
How can you make it easier for people to accept change?
Chapter 15 DEVELOPING KNOWLEDGE-SHARING BEHAVIOURS AND EFFECTIVE KNOWLEDGE ACTIVISTS
What this means for your organization
The research and the teams involved
Final reflections from the research
Chapter 16 MOVING FROM HARD SELL TO COMPELLING BUY
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 17 IMPROVING THE QUALITY OF CONVERSATIONS
What this means for your organization
The research and the team involved
Final reflections from the research
Chapter 18 TAKING ACCOUNT OF NATIONAL CULTURE IN DESIGNING KNOWLEDGE INITIATIVES
What this means for your organization
The research and the team involved