Hole #7
Make Good Shots
Par 5 • 515 Yards
There are good things and bad things going on at work and on the links. The “bad” things are incorrect, wrong, or inappropriate actions made each day that have negative consequences or cause chain reactions of other undesirable events. When these wrong decisions or actions have to do with basic fundamentals, the problem is much more serious. An incorrect grip on your club can affect virtually every shot you make, from your opening drive to your last putt. In business, one small problem can prevent your organization from being successful, regardless of what efforts are made to correct the problem later on in the process. It is important to identify and address the real root cause of problems if you want to completely resolve the problem and prevent it from reoccurring.
On the other hand, good things can lead to more good things. A good golf swing will benefit a golfer on every shot, regardless of club selection, and a good hit off the tee puts you in a better position to hit another good shot. In golf, success creates confidence, which leads to more success and ultimately improves your game.
Similarly, success in business can put you in a position of advantage for future successes. Well-satisfied customers are far more likely to continue to purchase your product or use your service. They will tell others how pleased they are—and this is the best advertising money can buy.
Unlike golf, however, you can turn a bad business shot into a better one (and sometimes even a good one) just by acknowledging that you have made a mistake and asking for an opportunity to make up for it—particularly when it comes to customers. Showing that you are committed to satisfying their needs by going one step beyond rectifying the error in most cases keeps the customer’s loyalty. A positive relationship with your customer allows you to build even stronger relationships in the future.
Scorecard
MAKE GOOD SHOTS
Hole #7 • Par 5
Player:
Directions: Circle “Yes” or “No” for each question.
And don’t be too easy on yourself. Be as truthful as you can.
Do you always try to do the “right things” at work?
|
YES |
NO |
Have you identified and addressed the
fundamental problems concerning your
work that can cause “bad” chain reactions?
|
YES |
NO |
Have you identified and addressed the root
causes of these problems to prevent them
from reoccurring?
|
YES |
NO |
Are you consistent in your performance at work?
|
YES |
NO |
Can you be counted on to consistently perform well?
|
YES |
NO |
Scoring key on back
MAKE GOOD SHOTS
Hole #7 • Par 5
Player:
Directions: Record your “score” for each question in the space provided.
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Do you always try to do the “right things” at work? |
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YES = 1 stroke |
NO = 2 strokes |
SCORE |
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Have you identified and addressed the fundamental problems concerning your work that can cause “bad” chain reactions? |
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YES = 1 stroke |
NO = 2 strokes |
SCORE |
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Have you identified and addressed the root causes of these problems to prevent them from reoccurring? |
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YES = 1 stroke |
NO = 2 strokes |
SCORE |
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Are you consistent in your performance at work? |
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YES = 1 stroke |
NO = 2 strokes |
SCORE |
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Can you be counted on to consistently perform well? |
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YES = 1 stroke |
NO = 2 strokes |
SCORE |
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If you answered “YES” to both of the last two questions, take one (1) additional stroke off your total score for this hole. |
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If you answered “NO” to either of the last two questions, charge yourself two (2) penalty strokes. |
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If you answered “NO” to both questions, charge yourself three (3) penalty strokes. |
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TOTAL NUMBER OF STROKES |
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