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by SPHR Kathryn McKee, Liz Guthridge
Leading People Through Disasters
Cover Page
Title Page
Copyright Page
Praise for Leading People Through Disasters
Foreword
Preface
Why This Book?
The Audience for This Book
How to Use This Book
Part I: Planning for Disasters
Part II: Dealing with Disasters
The Resources Section
Principles to Live and Work By
Prologue
How HR Started Leading—First by Accident and Then by Design
Part I: Planning for Disasters
Chapter 1: Preparing to Lead in the Face of Fear
Overview
Preparing for a Disaster
Dealing with a Disaster
Facing a Disaster Head On
Chapter 2: Developing a Business Continuity Plan That Addresses Human Issues
Introduction
Overview of Requirements
Your Business Continuity Planning Team
Experts to Complement Your Planning Team
The Urgency of Planning
Developing the Plan
Team Operations: Planning versus Dealing with a Disaster
The Role of Employees
Creating an Emergency Operations Center
How Many Business Continuity Plans Do You Need?
Practicing Emergency Response
Considering Employees
Planning for Timely Business Resumption
Ensuring the Success of Your Plan
Communicating with Employees
Chapter 3: Creating Contingent HR Policies
Philosophy on Interim Human Resource Management
Basic HR Policies
Returning to Work
Planning for Emergency Employee Communication
Action Steps
Part II: Dealing with Disasters
Chapter 4: Taking Care of Employees
Overview
Seven Critical Steps
Modeling Self-Awareness and Self-Control
Caring for Employees under Extreme Conditions
Tips for Managing the Human Element
Action Steps
Appendix
Managing Stress after a Disaster A Guide for Employees
Chapter 5: Guiding Managers and HR Staff
Overview
Enlisting Expertise
Developing Special Employee Relations Training Programs
Managers and Supervisors
Responsibility Structure
Action Steps
Chapter 6: Balancing the Needs of Employees with the Need to Return to Work
Getting Back to Work after a Disaster
Employee Trauma
Responses to Performance Decline
Specific Performance Problems
Meeting with an Employee Who Is Having Trouble
Action Steps
Chapter 7: Restabilizing Yourself and the Organization
Overview
10 Action Steps
Planning the Restabilization
Action Steps
Chapter 8: Building Resiliency While Helping Hearts and Minds to Heal
Overview
Psychological Recovery
More on Employee Assistance Programs
Three Stages of Disaster Recovery
Anger and Weariness
Action Steps
Chapter 9: Starting to Prepare Now—Five-Minute Planning Steps
Overview
Connect with Your Internal Partners
Refresh Records
Run Through Redundancies
Estimate Risk and ROI
Hunt and Tame the Silent, Sugarcoated Moose®
Review with New Eyes
Check Your Supplies
Build a “Just-in-Case” Inventory of Emergency Supplies
Build Goodwill with Employees
Action Steps
Resources
Literature and Websites
Business Continuity Planning
General Crisis Management
Dealing with the Human Aspect of Trauma and Grief
Dealing with Natural Disasters
Employee Assistance/Behavioral Health Management
Leadership
Strategic Planning
Internet Resources
An Outline for Business Continuity Planning
A Sample Telephone Tree
A Sample Wallet Card
Employee Emergency Response Procedures
Earthquake
Outside
In a Vehicle
Inside
Preventing Fires
When a Fire Occurs
Whom to Call
What to Say
Emergency Telephone Numbers
Evacuation Procedures
Fire Extinguishers
Sheltering in Place
Severe Weather
Hazardous Materials
Utilities
Bomb Threats
Bomb Threat Checklist
Emergency Evacuation Procedures
Suggested Actions to Take at Home
For Your Home
In Your Car
Notes
Foreword
The Purpose of This Book
Prologue
Chapter 1
Chapter 8
Chapter 9
Acknowledgments
Index
About the Authors
About Berrett-Koehler Publishers
Be Connected
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Praise for Leading People Through Disasters
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