Literature and Websites
For additional information, please visit this book’s website: www.leadingpeoplethroughdisasters.com
Business Continuity Planning
Check out www.disasterrecoveryworld.com for a comprehensive resource on business continuity planning, with links to other websites. They offer the Business Continuity Plan (BCP) Generator, which is software that provides an efficient approach to developing a plan. Be sure and get a copy of the Federal Emergency Management Agency booklet at www.fema.gov
General Crisis Management
Albrecht, Steve. Crisis Management for Corporate Self-Defense. New York: Amacom, 1996.
This guide is “an arsenal of self-defense tools that will help you handle any crisis with minimal damage.”
Barnes, James C. A Guide to Business Continuity Planning. New York: John Wiley & Sons, 2001.
General information on planning
Caponigro, Jeffrey. The Crisis Counselor: A Step-by-Step Guide to Managing a Business Crisis. Chicago: Contemporary Books, 2000.
Emergency Management Guide for Business and Industry FEMA contract EMW-90-C-3348
Emergency Preparedness: Disaster Planning & Recovery: The Basics. SHRM Information Center, White Paper No. 61855, 1996. 134
Flett, Marsha. Disaster Preparedness for Business.
An extensive bibliography of books and articles related to helping businesses prepare for disasters. Available athttp://mceer.buffalo.edu/InfoService/bibs/bibmay96.asp
Freestone, Julie, and Raab, Rudi. Disaster Preparedness: Simple Steps for Business. Menlo Park, CA: Crisp Publications, 1998.
This book provides easy-to-apply information about setting up a disaster action plan and disaster response teams, and getting employees involved in disaster preparedness.
Fullmer, Kenneth L. Business Continuity Planning: Step-by-Step Guide with Planning Forms on CD-Rom. Brookfield, CT: Rothstein Associates, 2000.
Harvard Business Review on Crisis Management. Boston: Harvard Business School Press, 2000.
A collection of eight essays, originally published in the Harvard Business Review, relating to how to deal with difficult situations, crises, and other sensitive topics in a business environment.
Kessler, Steven. “Damage Control.” Small Business Reports vol. 17, no. 11, p. 16 (November 1, 1992).
Provides information on dealing with the aftermath of a crisis or disaster.
Lockwood, Nancy R. “Crisis Management in Today’s Business Environment: HR’s Strategic Role,” SHRM Research Quarterly (2005). Provides a summary of crisis management and the role HR practitioners can play.
Meyers, Kenneth N. Manager’s Guide to Contingency Planning for Disasters: Protecting Vital Facilities. New York: John Wiley & Sons, 1999. This book covers disaster planning with an emphasis on facilities.
Mitroff, Ian I. Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential Lessons for Surviving Disasters. New York: AMA-COM, 2005.
This book outlines what organizations need to do not only to survive a crisis, but also to become stronger and more confident through the experience.
135Open for Business: A Disaster Planning Toolkit for the Small Business Owner. Institute for Business and Home Safety, 1999.
A how-to guide to developing a business continuity plan.
Reiss, Claire Lee. Risk Management for Small Business. Fairfax, VA: Public Entity Risk Institute, 2004.
Detailed checklists and analytical tools for assessing a variety of risks, including human and behavioral.
Tiogo, Jan William, and Tiogo, Margaret Romano. Disaster Recovery Planning: Strategies for Protecting Critical Information Assets. New York: Prentice-Hall, 1999.
Includes disaster planning with an emphasis on information management.
Wahle, Thomas, and Beatty Gregg. Detailed Planning Guide for Emergency Planning.
Available at www.fema.gov
Dealing with the Human Aspect of Trauma and Grief
Rivenbark, Leigh. “Recovering from Covering Carnage,” HR Magazine vol. 45, no. 12, pp. 40–42 (December 2000).
While employees at Denver television station KUSA covered the Columbine High School shootings, HR Manager Alison Munn improvised a quick response to the stresses of covering the emotional news and coordinated everything.
Check out the booklets and program offered by Pritchett. Their booklets on coping with organizational change may be helpful to employees and managers facing troubled times. Available at www.pritchettnet.com.
Get a copy of the Federal Emergency Management Agency’s booklet Preparing for Disaster. It’s a very handy guide on what to do at home to prepare for a disaster. Call FEMA at 1-800-480-2520 or write to FEMA, P.O. Box 2102, Jessup, MD, 20794-2012.
136Dealing with Natural Disasters
Leonard, Bill. “Fighting Fire with Teamwork,” HR Magazine vol. 45, no. 12, pp. 46-48 (December 2000).
When a raging wildfire closed the Los Alamos National Laboratory at the same moment that 1,200 student employees were arriving for work, the lab’s student program team had to overcome difficult conditions to deal with protecting human life and the business.
Lucilio, Jonathan, and Davis, Tim. “Expecting the Unexpected with Disaster Recovery Planning,” National Productivity Review vol. 18, no. 4, pp. 11-16 (Autumn 1999).
This article, which describes the impact of a flood on the vault operations of a midwestern bank, illustrates the value of disaster recovery planning (DRP) in responding rationally and decisively to unforeseen, hazardous events. Application of the methods and procedures of DRP can avert the panic and major losses that often result when disaster strikes.
Employee Assistance/Behavioral Health Management
For detailed information about Employee Assistance Association programs and services, check out www.eapassn.org
Behavioral Health Management
A magazine devoted to behavioral health issues. Check out www.behavioral.net.
For links to a variety of mental health resources, check out www.behavenet.com.
Leadership
Boyatzis, Richard E., and McKee, Annie. Resonant Leadership: Renewing Yourself and Connecting to Others through Mindfulness, Hope and Compassion. Boston: Harvard Business School Press, 2005.
137Brockbank, W., and Ulrich, D. Competencies for the New HR. Ann Arbor: University of Michigan Business School, Society for Human Resources Management and Global Consulting Alliance, 2003.
Goleman, D., Boyatzis, Richard E, and McKee, A. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston: Harvard Business School Press, 2002.
RBL Group. An On-Line Human Resources Assessment; On-Line Intangibles Audit.
Available at www.rbl.net.
Sartain, Libby, and Finney, Martha I. HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business. New York: AMACOM, 2003.
Society for Human Resource Management.
Competency information available at www.shrm.org/comptencies.
Susskind, Lawrence, and Field, Patrick. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes. New York: Free Press, 1996.
The book analyzes case studies of how public and private organizations handled extreme public opposition to policy changes or budget priority shifts. It outlines a method employed by numerous executives, known as the mutual gains approach to dispute resolution, to prevent escalating conflict and violence.
Ulrich, Dave. Human Resource Champions. Boston: Harvard Business School Press, 1997.
Ulrich, Dave, and Brockbank, Wayne. The HR Value Proposition. Boston: Harvard Business School Press, 2005.
Ulrich, Dave and Smallwood, Norm. Why the Bottom Line ISN’T! How to Build Value through People and Organization. New York: John Wiley & Sons, 2003.
University of Michigan. Strategic Human Resource Development Program.
Available at www.execed.bus.umich.edu.Click on “Centers of Excellence.”
138Strategic Planning
Bradford, Robert W., Duncan, Peter W., and Tarcy, Brian. Simplified Strategic Planning: A No-Nonsense Guide for Busy People Who Want Results Fast! Westborough, MA: Chandler House Press, 1999.
Napier, Rod, Sidle, Clint, and Sanaghan, Patrick. High Impact Tools and Activities for Strategic Planning: Creative Techniques for Facilitating Your Organization’s Planning Process. New York: McGraw-Hill, 1998.
Strategic planning software and white papers can be found at www.planware.org/index.html.
Internet Resources
Academy of Organizational and Occupational Psychiatrists: www.aoop.org
American Academy of Experts in Traumatic Stress: www.aaets.org
American Management Association: www.amanet.org
Association of Contingency Planners International: www.acp-international.com/drba
Business Continuity Institute: www.thebci.org
Checklists and handouts that can be downloaded are available at this site.
Business Recovery Managers Association: www.brma.com
Provides useful links to organizations related to business recovery.
Charles Pizzo’s crisis communication website, www.charlespizzo.com/hurricane
Includes communication lessons learned from Hurricane Katrina.
139Centers for Disease Control and Prevention: www.cdc.gov
Common Symptoms after a Critical Incident: www.ucsc.edu/currents/terrorist_crisis/critical_incident_stress/
Contingency Planning and Management: www.contingencyplanning.com
Membership association offering free subscription to magazine and useful links.
Dealing with Loss: www.counselingforloss.com
Disaster Plan.com: www.disasterplan.com
This site includes the Disaster Recovery Yellow Pages, a comprehensive listing of product and service providers.
Disaster Preparedness and Response: http://palimpsest.stanford.edu/bytopic/disasters/
Disaster Preparedness for People with Disabilities: www.jik.com/disaster.html
Disaster Recovery Journal: www.drj.com
To access articles, use the password: world)
Disaster Recovery Shop: www.disaster-recovery-plan.com
Disaster-Resource.com:www.disaster-resource.com
Food and Drug Administration: www.cfsan.fda.gov
Grief Recovery Online for All Bereaved: www.groww.com
Institute for Business and Home Safety: www.ibhs.org
International Critical Incident Stress Foundation:www.icisf.org/CIS.html
Management Assistance Program: www.mapnp.org/library/
Provides an extensive collection of basic how-to management information to managers and supervisors, including information on dealing with disasters.
140MIT’s Business Continuity Plan: http://web.mit.edu/security/www/pubplan.htm
Provides an excellent prototype for a business continuity plan.
National Emergency Management Association: http://nemaweb.media3.net/index.cfm
National Fire Protection Association: www.nfpalearn.org
National Institute for the Prevention of Workplace Violence: http://workplaceviolence911.com
Contains model policies and a self-audit.
National Safety Council: www.nsc.org
Occupational Safety and Health Administration (OSHA): www.osha.gov/SLTC/smallbusiness/sec10.html
Red Cross: www.redcross.org/pubs
Rothstein Associates: www.rothstein.com
Has a catalog on disaster recovery planning and a wide-ranging list of books, articles, and newsletters on emergency preparedness/business continuity planning.
Small Business Administration: www.sba.gov
Society for Human Resource Management (SHRM): www.shrm.org
Trak-It-Down: www.trak-it-down.com
Has connections and links to places, persons, products, and services relating to HR.
United Behavioral Health: www.unitedbehavioralhealth.com
A provider of behavioral health services as well as an information center.
U.S. Department of Homeland Security: www.ready.gov
Their website has excellent references for emergency planning and business continuity planning.
Your Doorway to Disaster Recovery: www.yourdoorway.to/disaster-recoveryAn open portal.