Chapter 1
1. Mary Hayes, Frances Chumney, and Marcus Buckingham, “17 Findings on Engagement and Resilience,” ADP Research Institute, September 29, 2020, https://www.adpri.org/assets/17-findings.
Chapter 2
1. Mary Hayes, Frances Chumney, and Marcus Buckingham, “Global Workplace Study 2020,” ADP Research Institute, September 29, 2020, https://www.adpri.org/assets/global-workplace-study.
2. Kimberlé Williams Crenshaw, “Color Blindness, History, and the Law,” in The House That Race Built: Original Essays by Toni Morrison, Angela Y. Davis, Cornel West, and Others on Black Americans and Politics in America Today, ed. Wahneema Lubiano (New York: Vintage Books, 1997), loc. 5599, Kindle.
Chapter 3
1. Rafael Wlodarski and Robin I. M. Dunbar, “The Effects of Romantic Love on Mentalizing Abilities,” Review of General Psychology 18, no. 4 (2014): 313–321, doi:10.1037/gpr0000020; Francesco Bianchi-Demicheli, Scott Grafton, and Stephanie Cacioppo, “The Power of Love on the Human Brain,” Social Neuroscience 1, no. 2 (2006): 90–103, 10.1080/17470910600976547.
Chapter 6
1. Tait Shanafelt et al., “Career Fit and Burnout Among Academic Faculty,” Archives of Internal Medicine 169, no. 10 (2009): 990–992; Kristine D. Olson, “Physician Burnout—a Leading Indicator of Health System Performance?” Mayo Clinic Proceedings 92, no. 11 (2017): 1608–1611.
Chapter 18
1. Mary Hayes and Marcus Buckingham, “The Definitive Series: Employee Engagement,” ADP Research Institute, November 17, 2020, https://www.adpri.org/assets/the-definitive-series-employee-engagement; Mary Hayes and Marcus Buckingham, “Top 10 Conclusions: The Definitive Series on Employee Engagement,” ADP Research Institute, November 17, 2020, https://www.adpri.org/assets/top-10-conclusions-the-definitive-series-on-employee-engagement; Mary Hayes and Marcus Buckingham, “Engagement Is Closely Linked to Sales Performance,” infographic, ADP Research Institute, November 17, 2020, https://www.adpri.org/assets/engagement-is-closely-linked-to-sales-performance.
2. Mary Hayes, Frances Chumney, and Marcus Buckingham, “Global Workplace Study 2020,” ADP Research Institute, September 29, 2020, https://www.adpri.org/assets/global-workplace-study; Mary Hayes, Frances Chumney, and Marcus Buckingham, “17 Findings on Engagement and Resilience,” ADP Research Institute, September 29, 2020, https://www.adpri.org/assets/17-findings.
Chapter 20
1. Kahlil Gibran, The Prophet (New York: Alfred A. Knopf, 1923).