Tools for Managing Crises
MANAGING CRISES
The “10 Worst Things That Could Happen” List
Some managers find it helpful to create and have available a list of the ten worst things that could happen at work and what they would do about them. Use this tool to record your own list or have a team or work group develop their list.
| Situation | What I/We Would Do About It |
|---|---|
| 1. | |
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MANAGING CRISES
Emergency Contact List
Be sure to include all internal and external people who need to be notified during a crisis.I
MANAGING CRISES
Precrisis Resource Planning
What can you do now to make things easier later? Use this checklist to brainstorm about resources you might need in the event of a potential crisis. This information can also form the basis for a crisis action plan.
MANAGING CRISES
Scenario Impact Assessment
Use this form to explore the potential consequences of a crisis. By thinking through a scenario and exploring “what-if ” situations, you can better prepare to act with confidence if that situation or crisis should arise. Be sure to concentrate first or most on high-risk situations.
MANAGING CRISES
Capturing Learning from the Crisis
When the crisis is finally over, it’s tempting to just put the whole thing behind you and move on. But a valuable learning opportunity will be lost. Use this form to capture some of the learning that you, your team, division, or company gleaned from experiencing the crisis. Break down each problem you faced, how you handled it, and what you learned. Then figure out how to prevent a similar problem from reoccurring and/or how to respond to it more effectively.
